Jiffy Lube

Initially went to the Jiffy Lube on Keystone, but they were shortstaffed and an hour wait or more. I didn’t have time so I cruised over to Sparks pulled up and got right in. No bs, just quick and easy oil change :) I always forget about this location. I will be coming back :)

I love this place! They have the absolute best customer service and are always right on top of things. I never feel like they take advantage of my lack of knowledge with car things and never get hosed to buy more than I need. I will always go here faithfully! YOU GUYS ROCK MY SOCKS!

DO NOT go here!!! I couldn’t even make it home afterward without having to crawl my van to an Instant Lube to get fluids I was reassured were taken care of at this Jiffy Lube.
First of all, let me say that yes, they were nice & acted like gentlemen at the shop — like the other 2 reviews gushed. BUT — That is where it ends.
My mini-van’s temperature gauge went into the red, beeped once & the light went on this afternoon. I didn’t want to mess up the engine or anything, so I decided that I needed to stop at the closest place that took care of that kind of thing. I stopped at this Jiffy Lube basically out of desperation & figured that WHEN they tried to sell services & parts that I don’t need, I would just decline. This is because, I stopped going to this (or any) Jiffy Lube a few years ago, because they succeed in selling me things I did not need.
When I pulled in, I told the man what was happening and that I was also overdo for an oil change. He assured me that if I got this particular service, it would include taking care of the fluids that I was needing. I said something like, «So it DOES include checking the fluids that go with this gauge?» «Yes», he assured me again. I may not know much about car lingo, but I felt confident that this would be taken care of. Everything seemed to go smoothly even with the trying to sell me a filter for $ 18, which I declined. I was charged more than I expected, even with the $ 7 off deal they were having, but I figured that would be a likely scenario beforehand & felt it was most important to not mess up my engine. The man took me to my engine & showed me what he did & the level of the oil & all. I asked him about the fluid that caused my gauge to go into the red. He showed me where he put it in & said that it was completely empty when I came in. I even said, «So, I’m good to go now?» He said yes.
Within seven minutes of driving away from Jiffy Lube, I noticed that my gauge was back up close to the red. I figured that maybe it takes a little bit for it all to cool down & I kept an eye on it. I parked for about 30 minutes for an errand & when I started out again, it was still up a bit & then started rising. This whole time, I was on surface streets & going about 35mph. But then… It went thoroughly in the red & was beeping repeatedly now. I crawled it a few miles to Instant Lube… hazard lights & all.
I told them a shortened version of the above story & they took care of it as soon it cooled off enough… which actually wasn’t THAT long. They checked for a leak & said that it was «bone-​dry», so it hadn’t leaked out. A manager came over & asked how long it has been since I got the fluids checked. The other 2 men & I said in unison, «Today». He was shocked, too. I showed them my receipt & they were surprised that they even charged me $ 5.99 for topping off the coolant when theirs is included with the oil change.
When I finally arrived home, I called Jiffy Lube & asked for the manager. He assured me that I was speaking to him. He said that his name was Jeremy. I explained to him what had taken place & he remembered me.
He said that they do not open that cap, because you have to wait for it to cool enough to do it & that what they do is just «top it off». I reminded him that when I arrived, I told them about the temperature gauge, was assured it would be checked out, etc. He basically just kept repeating (in a variety of words) that they do not open that cap.
I kept my cool & the worse thing I said was the word, «cruddy»…as in, «that is just a cruddy thing to do». I informed him that I am a blogger & have a decent-​size following on Twitter. Not huge, but big «enough». Still not even one «I’m sorry», an offer for a free top off later, my $ 5.99 back for the «topping off of the coolant» or ANYTHING.
I asked why they didn’t even try to SELL me the service I came in for… you know… the fact that my temperature gauge was in the red… and that was the whole reason for me being there…
They tried to sell me an unneeded air filter and told me of more advanced services that I should look into soon. He again said something about it would take too long, because it would have to cool down. I asked why they didn’t have me pull my van out of their way (regardless of the fact that there was plenty of room) & tell me that it would take longer. I assured him that I would have waited & even though I would have felt like I was being taken advantage of… I would have paid to get what was needed. He said something again about how they just top it off. I then asked, «Why didn’t they at least mention that I should check that out, because they don’t open the cap, etc?» Again… blah blah blah.
There was no use continuing to talk to him, so I simply hung up. Still… not even one sorry or show of understanding.

the BEST customer service i have ever received for car care! the guys were prompt, efficient, respectful, professional –they reminded me of the stations in the old movies where doors were held open for women & the driver didn’t have to look under the hood of her own car.
they are worth traveling to for exceptional service!