Fast Glass

Mark, the glass manager at Fast Glass really went overboard in customer service, his pricing was great and on the nose, he took care of my Honda CRV in less than the time promised, and was extremely courteous and polite, I have used Fast Glass many times in the last few years and have never had an issue. I would recommend them to any who need and would never go anywhere else for my glass needs. Mark and Fast Glass cannot be beat! Thanks, Kevin W.

Staff were friendly, good competitive pricing, did a great job on replacing my windshield, and I found a 10 $ off coupon from their web site! Overall great experience.

I hope nobody ever gets treated the way I was treated at Fast Glass. The customer service was inappropriate and rude. As I called to ask for a quote, I waited on hold for a few minutes and I heard an advertisement that Fast Glass does Price Matching, yet when I found a cheaper price somewhere else and asked if they would honor their advertisement the customer service representative named Mark told me «This is a fair price, we’ll keep you for your appointment.» I’m sorry but this is False Advertisement! After I shook it off and went in for my appointment the next day. Mark messed up the part for my car thinking I was trying to replace my windshield when I specifically asked for my driver’s side rear window to be fixed. He wasted my day and time coming out to get my car fixed yet acted like I was in the wrong when he misunderstood what I had ordered. He was completely unapologetic that he had made the mistake. I did not hear one apology and instead he told me «there is no use in arguing». There was absolutely no respect for the business I was trying to give this company. I hope Fast Glass hires better people or gets rid of the ones that give them a bad reputation.

Been using Fast Glass for years and I can’t say enough about how great they are. Mark the auto glass manager is professional and pleasant. Windshield was replaced in the time frame they promised. If you ever need your windshield fixed or replaced, this is THE place to go.

Seriously can’t say enough about these guys. My windshield got a ding on the way to Tahoe at around Sacramento but then just started to crack all the way up due to the cold weather. Well crap, I’m out 500 bucks I’m thinking. Safelite quoted me around 450 but couldn’t service me this week.
I was afraid the glass would get worse and I’m only here for a few days so I called a BMW shop and they recommended Fast Glass on Greg. Such a great call.
Called in the morning, guy at the front desk got my details, quoted me a price for a new window that wasn’t OEM but a reputable German auto glass maker, called the BMW dealership for me to make sure all the specs were right (rain, condensation sensors, tint color). Then he told me to come in at 11 AM and said the service would take an hour and a half.
Here’s the sketchy part. I’m in King’s Beach and didn’t realize Google maps was taking me over Mt Rose during a winter storm. I literally thought i was gonna die. I got past the mountain finally but I was 30 mins late to my appt.
Same guy who got me over the phone told me it might take a while since they break for lunch but I understood, it was my fault. Not even 40 minutes goes by and they’re done. DONE. They replaced my entire windshield in 40 mins and only charged me 250 for a premium windshield.
Last thing I’ll mention: he also told me how the sensors work on the glass while I was waiting. I bring this up b/​c it really showed me that this dude knows glass for autos. I love people who know their craft b/​c the quality always shows.
I appreciate their hard work and amazing customer service. If you’re in the area and need any glass replaced, I would not think twice and go to these guys. Saved my butt during a winter storm. Thank you again!!!

My appointment was scheduled easily, insurance was handled without a hitch, and my windshield was done within an hour. Thanks for a great experience, guys!

If you’re needing any auto glass this is the place to go! Mark and his staff are SO professional and polite with the way they handle themselves and their customers. I got my truck in the same day that I called for a windshield and it looks amazing. Such a clean job and nicely put together. As I waited for my truck to be done I listened to Mark and the other girl in the office talk on the phone and talk with customers and I have never seen such professionalism in an environment. Anyone who calls Fast Glass or comes in would be GREATLY PLEASED with the outcome of the job. You’re only upsetting yourself if you go somewhere else! Stay where you know the work and the people are REAL and HONEST!!! #teamfastglass =] =]

They are super hopefully and fast! So glad my friend told me to come here to get my windshield fixed!

I talked to Mark about installing a windshield on our classic VW Westfalia Van.
He sent a glass tech to our home the next morning. He was so courteous, helpful, suggestive and respectful. He installed the window in about 20 minutes. He took such care of the new paint job, the interior and cleaned the window within an inch of it’s life !
GREAT JOB FAST GLASS !
It will be you from now on with all of our glass needs !
5 stars

Talked with them about a windshield I needed for a ’98 Subaru. They were booked up that day, but I was informed that they did mobile glass replacement, and if in the immediate Reno area there was no extra charge for coming out. I was very surprised that the price they quoted for doing it in their shop was the same as doing it at my place of work. I booked it for 10am the following day, they showed up on time, were very professional and courteous, did a great job installing the new glass, and were done within 40 minutes.
If you need your windshield replaced, this is the best price and best customer service in Reno/​Sparks.

Pleasant, professional staff member who handled my call for a quote. Worked with me on price. Got the job done amazingly fast!
Thank you, Fast Glass, I am impressed!

Had a old 1992 suburu that needed a wind shield.
All others in town wanted me to pay an extra 50 to install the heated windshield. Problem is the heated seats as windshield hasn’t worked I’d 5 years. Plus as a snow bird I only use it here in the summer.
These guys worked with (used logic) to not only repair it but re installed the old mirror perfectly. Five stars!
deeze Guys Da Bomb !

I had my car broken into and a smashed window. I called these guys and they came to where I was working on time professional and had it taken care of in 45 minutes. Great service professional employees.

Polite, amazing service … Absolutely cheaper than anybody else … These guys have a mobile service also

I thought after dealing with Fast Glass in Carson City that I could trust this company. I had a scheduled appointment to get an estimate on having multiple windows replaced and repaired. I was called 30 mins before my appointment (early morning) and told that the tech had called in sick, but that someone could come out much later in the day, (two hour time frame). After not showing up in the two hour time frame, I called the company to make sure someone was coming out and was told it could be another hour to an hour and a half, but was assured that someone would be there. I waited another two hours. Still no one showed. I received NO calls from them after the early morning call. The next morning I did get a call apologizing with the excuse that their techs phone went dead. No one owns a charger? Thank you for wasting over 12 hours with no show and no call. Found someone else I can trust and shows up on time. (No two hour time frame)

Came in to get my windshield repaired without making an appointment. Not only was the service amazing, they did great work at a great price as well!

Called today to ask about a window in my house that might need to be replaced and the guy said he wouldn’t stop by and check it out. He only comes to Susanville every other week and doesn’t have time for estimates. Very confused… isn’t that how you get business??? Thanks for nothing. I’ll call someone else.

I work for a large construction/​development company and I work with Fast Glass frequently. Michael in particular calls daily and comes in often, and he is always friendly and professional. I would recommend them for the personable staff!

Dilber came out and replaced the back glass on our car, and he was polite, professional and informative. I couldn’t have asked for a better installer! The customer service people I spoke with on the phone were all equally polite and professional, and got the job done right the first time. Awesome company.

So my truck needed a new windshield because it was cracked in multiple places. Called fast glass and made an appointment. I wished it was on the spot response but you have to set an appointment for the guy to drive down to your house. When the guy came down he was on time and was very quick to get the windshield replaced. Two thumbs up. I would definately refer Fast Glass to anyone. Great punctuallity and fast. Just wished it was on the spot, but they get busy. They are good at what they do, keep up the good work Fast Glass.