Big O Tires

I received by far and away the best customer service from this store. They took the time to find a tire that would give me the most bang for my buck. Went out of their way to go pickup the tires form a sister store, install AND do an 4-​wheel alignment in record time. Outstanding work! They went above and beyond. Great job guys! Thank you.

Great place to work with. Price of tires was fair. Only reason I can’t leave a five star is the time I waited. Had an appoiment and still had to wait thirty minutes before they got my car up.

I won’t be back!
$ 97.25 for an oil change??? Wow, do I feel like I’ve been ripped off! It was actually ONLY $ 87.25 because I had a $ 10.00 off coupon. Still a rip-​off compared to local competitors.
Granted the car does require full synthetic oil but Big O’s price is ridiculous. Most dealers offer full synthetic oil change for under $ 70 complete. To me this represents price gouging on the part of Big O.
This is not the first time I’ve purchased goods (tires) or services from Big O, but it is definitely the last. My invoice shows 5 quarts of 0W-​20 full synthetic oil at $ 12.99/quart. Walmart sells Pennzoil Platinum full synthetic 0W-​20 in a 5 quart container for $ 22.65 (and makes a profit at that). Looks like oil changes are quite the profitable business for Big O.
Next time I’ll do it myself and save $ 50 or more on a job that takes about 10 minutes.

Poor customer service. Tried to convince me that the tires I was replacing were purchased from a competitor and claimed I had not purchase history, but I had bought them from that very store. Attitude was bad.
Plan on going elsewhere from now on.

DO NOT GO TO THEM !!!
I was traveling all the way from Philadelphia PA to visit my parents in California. One of my tires popped, another had a bubble on the side. I purchased brand new tires from a nicest old man in Reno who listed tires on craigslist, he recommended me to take my car to this guys. They were polite, their mechanics had biggest OCD mixed with ADD, first they could not locate tools to take the wheels of the car, left my car dirty, I told them that i want to keep one of my old tires as a spare because it’s still good, they put that tire in my cars trunk, good thing i checked, the tire was from a different car different in size and not the same brand.
All i needed is for them to install new tires on my car and balance them, in PA i’ve done the same job for $ 45 tax included, this guys gave me one hefty price $ 112 :0
Driving to California on 80 my car started to vibrate real bad, obviously they didn’t balance my wheels, tires were also over inflated and one of them was very low on air, missing wheel cap.
My experience with Big O Tires is a nightmare, i never had such a terrible service for that price.

I would like to personally thank the guys at Big O tires! Eric and Chad went above and beyond to help me with my flat tire! These guys really seem to seem to like their jobs and I couldn’t be happier with the service!

JJ and Chad have the best customer service! They are exceptionally friendly and professional. Their service is impeccable, and always with a smile. They are able to fit in tire rotations, as well as informing of any additional issues your vehicle may have. I very highly recommend them!

Came in to get a simple tire plug, maybe a 10 min job. Had it done at other places for $ 10 ($ 5 for the work and a $ 5 tip) Guy wanted $ 28.95! Lol Grabbed a plug kit @ Autozone up the street for $ 7 and did it myself. I feel like they were trying to take advantage of the fact that I had little time as my tire was leaking air… never had this happen before where a simple nail in the tread couldn’t be taken care of at a tire shop for a reasonable price. First impression? Swindlers…

We were on our way to California for vacation when we noticed our suv was making a very loud noise. We pulled over to this big o just in time. JJ helped us out said we made it just in time if we kept going it would of locked up on us. It was gonna need 3 hours of work. We asked where was the closest restaurant which was a few blocks away and JJ offered us a ride and took such good care of us. He went up and above customer service thank you very much to him and his crew!

I needed new tires on my pilot today. I’ve heard really good thing about this location, so i decided to go. Chad the store manager is an awesome guy. He hooked my car up with some really nice all terrain tires and also let me know about the special they were having on them. Walked in and out in less then 45 minutes. Thanks Chad i’ll be sending everyone i know your way.

I have been going to this Big O Tires for over six years and have bought two sets of tires from them.
They sell a good product for a good price and stand by their tires with warranties and included regular maintenance.
J.J. is always smiling, always friendly and one of the most helpful and efficient shop manager-​owners I have ever encountered. Finding an honest place with good people is not always the easiest thing to do in this world!
Chad and Eric back him up and provide excellent, 5-​star customer service.
Definitely one of the best automobile shops I have ever dealt with.

Didn’t recommend anything other than the Big O tire brand. Which were $ 900 for the cheapest (according to the person I was working with, which I won’t name out of professional respect). In addition they were trying to sell me on tires that were bigger than the tires I had on my truck; which only cost $ 700 and were Bridgestone brand. The person I was working with seemed to talk to me like I was just some punk kid. I explained I was a college student and I didn’t have much money to work with and he still didn’t offer anything cheaper. It was all around a bad experience and I wouldn’t return to this place.

$ 40 total to get a used tire put on and they didn’t try to sell me anything even though my other tires were worn. Replaced my broken tail bulb for $ 5! And the guys were even very nice to my dog as I waited :) great experience.

My friend needed tire work. I referred him to this store. It was his first visit and he was impressed saying, «Good call on BigO… They’re good here. Very „no problem“ and speedy. I know where I’ll be going from now on. I’m home already… less than an hour round trip!»

My boyfriend has always highly recommended Big O for car repairs, so when the starter in my car finally died, I had my car towed to Big O to get fixed (without an appointment). Honestly, I thought It would take 4 or 5 days to get my car back. While it was there I decided to get new tires as well, as mine were ready to explode at any moment! Eric kept in contact with me, and informed me the brakes were also on their last leg and needed to be replaced immediately. Big O had me back on the road in 24 hours, I was shocked at the speed with which they fixed my car! I never once felt that I was taken advantage of or being ripped off, Eric and the rest of the staff are incredibly friendly and I walked away feeling great about this experience! I will definitely bring my car back for everything it needs! Thanks to Eric, and all the staff and mechanics at Big O for making what could have been a terrible ordeal into a pleasant experience! Highly, highly recommended!
Amanda
Sparks, NV

JJ, Chad, Eric, and all the guys working in the bays are the BEST. I called about 8:30 am Saturday morning and asked if they could put 4 new tires on my 2005 Camry. No problem. I popped in and 40 minutes later, I had new tread — — AND for less than the Heartless, Big Box, Chain Stores quoted me.
Support your local stores! Big O Tires on Pyramid and Greenbrae in Sparks, NV takes great care of their customers. They are honest and professional. Can’t beat the service.

The few times I’ve been here, the staff is super friendly and super helpful! Excellent service, I highly recommend!

Very friendly and knowledgable staff. JJ helped get us what we need, fast service considering we didn’t set up an appointment. Reasonable prices, and a wide selection of tires in stock.

These guys are absolutely the best! I have taken all 3 vehicles I have owned to them. If they don’t have it, they’ll order it. Staff is always friendly and upfront. Thank you for taking care of my cars boys. I will recommend you guys everytime!

Big O has always taken good care me.