Alpha Tire & Total Car Care

Eh good place for emergency needs

Wish I could give these crooks a 0 stars! I took my vehicle to there shop in Northwest Reno a while ago. TOTAL RIPOFF! a simple leak turned into soooo much more!!! and then they didn’t even fix the part that was leaking. I had to take it to another shop who by the way fixed it for half the price! Ad when I consulted them about it I was treating like I was a dumb female with limited funds… and a broken down vehicle… I think they are hurting and just trying to gouge women fro more money on work that doesn’t need to be done! DONT GO HERE!!!

I was pretty proud of myself after seeing the reviews that I chose a good place. Cory normally changes my oil, but I was on a time crunch and needed to be in San Fran for appointments. Quick Unilocal and google search to collaborate and settled on this place.
It is a little different to find, down a side street, next to a les schwab or tires plus or something similar too LOL, And in a more rundown area (although I love sparks, most of it is rather run down).
They may have been understaffed, but it took a while for the guy to come into the «office» area and when he did, didn’t have the time or patience for my questions.
My number was taken down wrong so after what was supposed to 45 minutes, in a few hours I called and they said they couldn’t reach me, so I’m not sure when they were actually done with it.
It was just kind of a wham-​bam-​thank you-m’am interaction for me, which didn’t leave me with a comfortable feeling. I like being told exactly what I am paying for, and exactly what was done. And just felt rushed because they were rushed/​stressed.
I don’t see coming back here, and will probably just stick to Cory and myself changing my oil.

A friend recommended this shop as I live out of town and my nephew had my truck.
Nate handled the situation professionally from the first moment I had the feeling he was on our side.
He searched for the problem extensively until he was able to focus in on the true issue and quickly got the truck back on the road.
If I lived in Reno, this is where I’d go no matter what make/​model/​year I drove
Thanks Nate!
PS. Unilocal should take old reviews off as they don’t pertain to the current management/​ownership

Don’t even bother reading the old reviews, these guys are incredible. I work in customer service and have a lot of respect for how accommodating and helpful they were. I’ve taken previous cars to various shops around town and can say from experience, you’re in good hands here. Always taking my car here from now on.

Great new management. Noticing a lot of these reviews are from a while back and don’t reflect the positive changes.
Live in SF area and I still have my car serviced here consistently. Casey and team are on point. They’ve handled numerous issues that even dealership locations have failed to do. Fair pricing, great service, knowledgeable management. Alpha Tire consistently exceeds expectations.

I am even upset that I have to give this place 1 star! THIS PLACE SUCKS! They are nothing but a bunch of crooks! They do not honor the warranty they first claimed to offer to make the original sale. I paid $ 200. to get my AC fixed (with a year warranty) it lasted only a month, I took it back they then told me it was $ 350. to fix it so we reluctantly did that, then 2 months later it went out again, so I went back because it was «under warranty» they tried to get another $ 300 out of us! Pssh YEAH RIGHT! The manager Casey is a punk and had the nerve to call my husband «homeboy» & then hang up on him after he told him he wouldn’t be getting any more services done there! I don’t know how this place still has it’s doors open after 11 complaints to the BBB. Never again! SHADY SHADY SHADY!

Do not go here unless it is an emergency. I needed to replace 2 ignition coil springs and they replaced all 8 totaling more than $ 900. I went online and found the same parts for $ 50 each and they charged me $ 75 per part. Makes a big difference when they put 8 coils in my truck costing me more than $ 200 in parts increase from market price. Very disappointed that a company would take such advantage of someone. I will not go back and I recommend for you to never go there as well.

Loved this place. Super nice staff, great car care, fair on price & quick to get me back on my way. Thanks guys

My first experience was for an oil change. I was informed by the owner, John the car needed $ 700.00 worth of shocks.
Had my regular mechanic look at it, he said the shocks were in good condition.
Went back today for a simple repair on my tire was informed the tire was not fixable because I drove on it flat. Which was not the case at all. I was then informed that all the tires would have to be replaced, surprisingly for 700.00. I decided to get another opinion. Went to Walmart, they fixed the tire for 10.00. I recommend not going there, but if you must… get a second opinion!

If i could give this place NO stars i would.
Major reason im writing this is due to the owner. There really isnt words to describe the jerk!
U can go in for a simple 16.99 oil change and he will try to find extra things just to hustle ppl for money.
I witnessed him leaving a poor little old lady with no money, literally took every dollar from her wallet over 120 when all she wanted was a simple oil change.
I bought some tires simple not name brand tires it was 360 for all four. Yea u might b thinkin dam thats not bad, but it comess with no warranty nothing period. Just got back from walmart and seen i could have gotten four brand new good year tires for only 310 with lifetime warranty on tire rotations and basically all kinds of extras.
This guy john treats his employees like dirt pretty much the same as his customers. He will pretend to be helping u out and giving u a good deal but trust he really isn’t!
And by the way he isn’t even licensed to do tire alignments due to not having the proper machine for that but he still offers that to customers.
I just want to warn ppl out there about this business. I feel bad for his employees cuz i feel its not their fault they have a dick of a owner.
I hope the owner reads this to, cuz i can guarantee you that your business will get nowhere if you keep up that shitty attitude and mentality.
Forcing customers to get stuff they don’t want will guarantee them not coming back! If it wasnt for the owner I might actually go back to this place and recommend this place to people