Umpqua Bank

While I dont have a account here, I love Umpqua Bank! Like Columbia they are very good to us Numismatic (coins) collectors that buys rolls of coins to go through and re-​wrap them and sell them back to the bank, UNLIKE Key Bank, these guys will buy back the rolls, and are very friendly, they even give you fresh rolls if you need any! Key Bank are you reading this? CHANGE Your policiy! Umpqua and Columbia has it right!

Believe me, rating a bank with 5 stars is a big deal for me.
Let me start this by saying I was already grumpy about an experience at another bank down the street. Nothing against umpqua.
Walked in and noticed a pot of coffee, and a lot of local color. Kind of a nice change of pace compared to national chain banks that have lost touch with customers. Another STAGGERING discovery, was not one but TWO water bowls by the front doors. Dogs welcomed, and expect them to be «treat”-ed as welcome as their owners.
While they were still in the process of transitioning their systems from a recent merger, they were also in the process of training the personnel on the specific product I was seeking. Long story short, my visit was a little lengthier than I had planned, but the branch manager made it a POINT to apologize for the delays and offered me a goodie bag filled with all kinds of canine and human treats, including fresh ground and whole bean coffee!
I can honestly say I’ve never been so appreciated at a bank before, kind of excited to bring my dog with me and have a positive relationship with a bank.

Friendly staff that helped get everything we needed in order to continue a refi mortgage I’m working on for the house.
Hopefully before May all the closing will be done.