Cleon’s Auto Repair

The only reason there is even one star is because I can not leave it blank. My husband was referred to this place by one of his co workers. So he went in for the first time to see what could be wrong with his car. After about two hours of waiting, the shop owner told him he could not figure out what was wrong and that my husband would have to take the car to the dealership. He stated that he «is not in the business of taking customer’s money and genuinely wants to know what is wrong with the car so that he can assist someone else who has the same problem.» He charged my husband for the diagnostic and looked him in the eyes and said «if he were to come back and let him know what the issue was he would refund the money.» My husband found out what the issue was and went back to see the owner to not only let him know, but to get the refund he was promised. Long story short, after talking to the owner and trying to refresh his memory of the conversation, the owner flat out stated he would not refund the money. He stated that he would never say that and that my husband was lying. He also walked away from my husband while he was talking and went back to eating his lunch that he stepped away from to talk to him. This guy is totally disrespectful and has no sense of customer service. My husband was so upset by how he was treated. We will NEVER go back to this place and just want everyone to know what type of business owner this guy is. To tell someone they are lying and they would never say that, knowing he did is just ridiculous. It isn’t even about the refund, the simple fact that this guy lied and my husband even wasted his time going back there, with my son is what upsets me. Long story short, this guy is rude and does not care about his customers.