Weir’s Furniture

Special call-​out for Lynette…
First off, how can you not appreciate the value you get at Weirs? They have great quality pieces at reasonable prices. We have found them to consistently have the best quality of all furniture stores in The Dallas area. And save yourself the trouble of negotiating, because the prices are the prices. Just know that you’re getting good value.
On our last purchase we were looking for a piece to complete a furniture set so called around to all the Weirs locations. However inventory showed them to be out of stock and we were told that the style was a factory close out. Lynette at the Southlake location actually called the store buyer for us to see if they could order it. She called us back Monday morning to let us know that yes, we could order the missing piece.
The Plano location, where we bought the rest of the set didn’t even offer to try the buyer. They instead tried to get us to buy something else. And the person at their Knox Henderson location pretended to call the buyer and called us back saying we were out of luck because the style was a factory close out.
Moral of the story, your experience is only as good as your salesperson. So go to Southlake and ask for Lynette if you want someone who will make a difference and will work hard to ensure your satisfaction.

Update-Weir’s finally offered a refund which I took. Once I spoke to their customer service department at their main store, they were very helpful and offered a full refund.

After deciding we needed a new sectional, we stopped at Weirs in Southlake and was helped by salesperson, Ron. My wife and I found a sectional that we liked but we were told that it was a special order from the factory. Ron told us it takes between 8 – 10 weeks for them to build the furniture and have it delivered.
Having never ordered furniture like this this before we were somewhat apprehensive. Ron said that it usually takes around 8 weeks and up to 10 weeks if they have to wait until the truck is full with furniture heading to Texas. We agreed knowing that 10 weeks would be the maximum time we would have to wait.
Fast forward 9.5 weeks and no word from Weirs furniture about our delivery time. We call and talk to them and this is where the story changes. Now they say that the 8 – 10 weeks was just a guesstimate! They really have no delivery date they can give us! They say the factory is still building the furniture and that once it’s built, then they have to wait for the truck to be full heading to Texas. A far cry from what we were told when we purchased the sectional.
So after getting absolutely no where with Ron, my wife calls the store manager, Tom Norman. She asks Tom what our options are. He says we have 2 options… Either wait an unspecified amount of time for our sectional or pick out something off their floor in exchange. He has NO delivery date, only maybe a few more weeks!!! According to my wife the manager was somewhat rude and didn’t seem to care. He told her if she cancelled now, that we would lose 25%.
So apparently when they tell you 8 – 10 weeks max., that is actually a guess on their part. It seems to be an open ended delivery time that you just need to wait and wait and wait for UNLESS you want to lose 25% of your purchase price. What a joke! We will NEVER shop at Weirs again! There is too much competition to treat customers like this and just leave them hanging.
So in summary what the salesperson tells you means nothing, he is just saying what he needs to say to make a sale. And Weirs management doesn’t seem to care about it’s customers at all. Look elsewhere! We sure will next time. Weirs has absolutely no customer service after they make the sale!

We have shopped here numerous times since we moved from Chicago and needed more furniture to fill our new Texas-​sized house.
I recently fell in love with a sectional that was too big for my space — only to have my pleasant and helpful but in no way pushy saleswoman let me know I could not only custom order the pieces but also the fabrics.
I spent more time than I will admit on here picking fabrics for the couch and cushions. My saleswoman checked in on me and offered her opinion when asked but never rushed me or was imposing.
I was quoted 8ish weeks for delivery on my custom piece. Imagine my excitement when my new couch arrived in less than 6 weeks! Delivery was scheduled on a Saturday without any issue!
The delivery guys were fast an efficient and clean and professional.
My couch looks even better than I imagined in the store — we have had it for a few months now and it is standing up wonderfully to our family.
We will definitely be back for more pieces!

After moving into a new home, we began furniture shopping for a sectional. We worked with Daniel at Weir’s in Southlake and he was great throughout the buying experience. He provided us with the information that we needed to make a choice and we got a fair price. The trouble came in after the deal was done.
Made to order furniture has a hefty lead time; they estimated 8 – 10 weeks. In the past, I’d gone with the bargain shops where the quality is lower and the turnaround time is fast. We wanted quality this time and we waited.
Around the 10 week mark, the call came in to schedule our delivery. We set a date and eagerly waited. Instead of a couch, we received another phone call. The manufacturer had used different colored fabrics on the two halves of the sectional. The provided solution: another 8 – 10 week wait.
That’s what making it right looks like? Either Weir’s doesn’t hold their vendors accountable or, worse, they do and they pocket whatever compensation the vendor provides. Either way, it was an awful experience.
Once the sectional finally arrived, the installation team was awesome and we love it. This was the first purchase of many we made last year. Weir’s had the opportunity to earn a lot more business and, instead, it all went to Stacy’s in Grapevine. Thanks to the extra wait time, almost all of the Stacy’s furniture arrived within a week of the sectional that we’d ordered over two months earlier.

Have purchased better quality elsewhere for the same price. Will not shop here again. Three stars are for the customer service only.

We’ve bought a lot of furniture from Weir’s and have recommended it to most of our friends, even ones that do not live here. :)
We shop mainly at the Southlake store and their staff are always very friendly and helpful. Great selection of bedroom, dining, office, and patio furniture along with lamps, rugs, and assorted other decorations.
Make sure you also go into their country store. great fudge and popcorn.
Bonus: they have a Post Office inside the store! No waiting.

Weir’s is a great place to find great quality furniture, decent prices (no super bargains, but fair) with helpful salespeople. We bought two identical sofas for a big room in our house that needed serious help, and for $ 1,000 each, that was cheaper than most of the non-​pressboard furniture we could find.
Sales guys were helpful (omni-​present but not pushy) and they were ok with our kids trying out the la-​z-​boys while the wife and I selected fabric.
The popcorn and candy shop is a nice touch, and they have a great outdoor section that does have some bargain basement pricing if you catch it right.
We’ll be back as we need additional pieces — oh, and delivery to Fort Worth was all of $ 65 bucks. Beat that!

I love this place… I can walk around and shop without being hassled by 1000 salespeople… There is a wonderful old time market with all kinds of cool candy, popcorn, coffee’s and just «stuff». Upstairs is the discount room, and the deals are amazing. I love that they close on Sunday so their employee’s can attand church. I shop here whenever I can!!!