North Country Family Practice

I agree with a previous Unilocaler… it’s an «OK» place for your basics but if you want good healthcare, and people who actually know what they are doing verses just hand out drugs they are making money off of, then you need to find a better place. Not only are they not up to date on their drugs but it just seems they are just handing out things that they are profiting from or their «hot items» of the moment.
If you think you have something major wrong with you please find a doctor who will actually take the time to make sure your needs are met and not just send you home with antibiotics, etc.

My family and I have gone to this practice for over a decade. Every doctor and nurse is professional, extremely knowledgable and caring. They spend as much time as you need and always make sure your questions are answered. There have been a couple of times where I thought I had a minor problem only to find out I was in the midst of a medical emergency. If it weren’t for this practice I wouldn’t be alive today. I am grateful for the professionals at North Country Family Practice. My wife and children are thankful for this practice and the fact I’m still alive to enjoy my family for many more years. Life is too short to be under the care of anyone else. I’m also thankful that when I came in with a complaint I thought was a minor problem that they investigated other reasons for my symptoms. If they had listened to what I thought the problem was, I would be dead today.

Great service. Fast in & out. Gave straight talk and specific suggestions.

The staff at North Country have always been professional and pleasant. The doctors I have seen are not only competent but personable. They take time to visit with you and get to know you. I can’t recommend them enough.

Cute Doctors Office for minor bumps and bruises, not much more than that.
The good: brand new facilities, clean, nurses and staff are fantastic, super speedy, in a gorgeous area of Southlake.
The bad: some of the younger doctors seem to heavily push the «latest» non generic drugs supported with «scientific literature» (marketing)… a little close to the big pharma drug reps, are we? Also, the younger fresh out of med school doctors have to prove to others that they are «real doctors», and refer to people as «patients». what ever happen to «bedside manner» or people skills? Back office management is impossible to get to, and leave the front office staff to deal with angry patients, cowardly at the least. Also, do they get commissions from ordering blood work? And insisting on having an in person follow up on every routine quarterly blood work panel? I know the doctors are important people with important medical degrees on their wall… but telephone followups (remember telephones those things that may be HIPAA compliant to discuss medical matters with your patients).
Disappointed to say the least, they significantly adversely affected my health by their back office disorganization and unprofessional management staff.
Again, cute doctors office perfect for bumps, bruises and sinus infections, located in a primary real estate area… but look elsewhere for real medical practice.
Best of luck to you.

This isn’t a bad little office, if you take a few things into consideration.
First the good.
The office staff is very friendly, very professional, and very knowledgeable. They check you in, process your payment, and forward your information back in a matter of minutes.
They quite commonly have same day appointments available, if you’re willing to see someone other than your normal physician.
Normally, after checking in, I experience less than a 5 minute wait to go into a room. The nurse is usually in less than 5 minutes after that. The physician (or Nurse Practitioner), normally arrives almost immediately upon the nurse’s departure.
The physicians actually listen to you. And if you’re very precise about your needs and expectations they will do their best to accommodate you, provided it doesn’t have the potential to become a liability issue.
They call in prescriptions normally within 3 – 5 minutes of you leaving the office.
The office is very technical, minimizing the fumbling for documentation and medical history. They even have televisions in the rooms so you can watch something while you wait.
Now the bad.
Virtually everything they do involves some form of lab work.
As an example, a pulled muscle in the lower back will involve a urine sample, so they can check to verify that the pain is not from a UTI or Bladder Infection. Even if the symptomatology is wrong for any form of an infection, you can pinpoint the exact moment you injured yourself, and the ER you went to forwards the records of your visit, including the X-​Ray showing the specific injury, and you’re only there for a follow-​up visit.
Yes, this did actually happen.
Any labs required by a specialist, even ones that you will be doing on a regular basis, involve an office visit where they collect the samples and send them to the lab company. This effectively doubles your copay. They refuse to order any labs to be drawn off site.
Yes, I know someone that’s been doing this for 2 years now.
I’d say that this office is good for normal, everyday office visits. But for anything out of the ordinary find someone else.
The Doctor’s are too ready to say «I don’t know». This may sound stupid, but if I can find three likely causes of a specific issue in under 5 minutes on Google I don’t want to hear my physician say «I don’t know». I want him to spend more than 3 minutes diagnosing, maybe crack a book or look at a database, something.