Claffey Pools

Our pool is 14 years old and being the new owners of the home, we knew the grout and mastic around the pool needed to be re-​done as well as the stones/​rocks bordering the pool needed to be re-​sealed.
I tried to find companies who could help us out, and WOW it was near impossible, so I dug up the pool blue prints and found Claffey had originally built the pool. No brainer, I gave them a call. I received a call back the same day where someone got my info and what we needed done, this was on Dec 21, 2015. I was told the project would be given to a tech and unfortunately like the «big company they are» I was told a tech wouldn’t be calling me till the new year to set a date for the estimate. Since I really didn’t other options, what could I do?
Well January 8^th rolled around and I still hadn’t heard anything, so I called to follow up. I was told my «ticket» had been written up and given to a tech and he should have called me already. The woman on the phone said she would follow up.
January 11^th I finally received a call from the tech who said there’d been a «mix up with my paperwork» and he’d just received my ticket that day, but he was so busy the soonest he could come out for an estimate would be the Jan 18^th. By this time I’d already found another company who had come out the next day and given me an estimate, but my husband wanted to hear what Claffey had to say, so I booked the estimate.
The tech and his brother arrived within the time frame I was given and were very polite and professional. I pointed out what we wanted done and he seemed confident they could handle it all. He took some measurements and within 30−40min he handed me an estimate. The estimate was straightforward.
We chose to go with the other company as they offered basically the same services Claffey did, but were half the cost, but honestly their customer service was what sealed the deal. Once I found the other company, they scheduled our estimate for the next day, also gave the estimate same day, and emailed me twice to follow up.