Cardio Express

I quit the gym in June 2015. I understand that usually gyms will make you pay another month cause you didn’t cancel by a certain date but they kept taking money out of my account. I called in August to rectify the situation and they said they’d cancel my membership but if I wanted a refund of the months I was charged extra I would have to email the corporate office. So I emailed corporate and they didn’t get back to me. I haven’t really looked at my account in the past few months but I looked today and saw they are still taking money from my account. WTF!!! I called again and now I’m pissed. I ask them for the number to the corporate office but they said there is no number to the corporate office and that I should email them. Lol I’m not gonna waste my time emailing them when they don’t respond. They said again that they will cancel my membership but if I want a refund for the past 6 months they’ve been charging me that I will have to email corporate. I asked to have the manager Jason call me when he’s next in. Let’s see what happens

Horrible customer service! I walked into cardio express wanting to try out the gym before signing myself and my family up. I told the girl at the counter I was from out of state and just moved to Connecticut. I handed her my coupon for a 7 day free trial and then signed a document. We went through a full tour and even though I told her I wasn’t interested in a few areas she still proceeded to go over them. I understand they are paid to do that but after I was walked all over the facility she told me to sit down to sign more papers and she needed my ID. She took my ID over to the counter then came back after I filled out more papers and said since I didn’t have a CT license I couldn’t use the 7 day free trial and the only way I could use the facility is to know another member. Well cardio fitness I will take my business elsewhere and I hope others do as well.

I have been to many gyms and like this one the best! I have been a member for a year and have always been met with friendly staff, clean exercise areas, and available cardio machines. I would recommend Cardio Express to anyone that wants a membership at a gym!

I origianlly came here because of a Groupon, but realized that this place offers so much! There are tons of cardio machines, all equipped with TVs! There’s also an abundance of weight machines and free weights — all are clean and I never have to wait to use them. I think the staff is extremely friendly and helpful. I decided to stay and get a full membership because of all this and there’s no hassle. It’s also conveniently located right off the highway in a great business populated area of Southington.

It’s a really barebones place, but it has great value.

This gym has everything I need in a gym — lots of equipment and cardio machines (with individual TVs), very clean, nice bathrooms and showers, nice employees (and tanning booths… which I don’t normally look for, but it’s a bonus). Compared to the area I moved from, this place is super cheap for everything you get.