Southgate Enterprises

A few weeks ago I was in a car accident and the other driver was found at fault. Because of this, her insurance was covering my car rental. I spoke to her insurance agent at 8am and she told me that I would have a car ready for me at Enterprise in Southgate.
That afternoon I managed to get a ride to Enterprise (I know that they can pick you up, but I didn’t want to deal with the hassle). When I arrived, there were only two cars in the parking lot. This was worrisome. I went inside and explained that I had come to pick up a car. The man working there told me that they only had one car, and it was reserved. I said yes, it was probably reserved for me, as I had an insurance claim and an agent had called early this morning. «Oh,» he said, «are you Anjelica _​_​_​_​_​_​?» I said yes. «Is your phone number 734-​xxx-​xxxx?» Again, yes. «We don’t have a car for you.»
What.
He explained to me that yes, the agent had called him around 8:30am saying that I needed a car today, and yes, they would rent a car to me. But they didn’t actually have any to rent me. I asked if there were any at the other locations nearby, and he said no. «Alright,» I said. «Well don’t you think it would have been the professional thing to do for you to have called me hours ago? And let me know that you didn’t actually have any cars? Before I got a ride here?» He made excuses and said that if a car became available then I could have it.
Moral of the story: do not pick Enterprise, they do not care about customer service and they don’t even have any cars.