Wendy’s

Horrible customer service. They don’t even look you in the eye when handing you an order in the drive-​through and it’s a roll of the dice if they get anything right. Simply the worst.

We sometimes stop at this Wendy’s right before hitting the highway. Never had an issue with them over the past decade or so.
Last night must have been the first time we went inside to order. I noticed the subtle Arts & Crafts influence in the décor.
What really got my attention is that it has been YEARS since I have seen broccoli and cheddar potatoes offered at Wendy’s. I thought maybe the company was only offering the measly sour cream & chives potato any longer. None of the Wendy’s in my county offer the full line of potatoes.
Oh, and this was not a tiny, dry potato. It was a nice one. Score! I often get a small chili and a potato, and then mix the two together to make my own chili potato, but I noticed that there was a chili potato on the menu.
My husband showed me his chicken sandwich. The crispy chicken patty was sticking out past the bun. No skimpy portions here!
The Lions game was on one of the TVs.
They had a pair of the soda dispensing machines that can give you combos of flavors. I’d never tried it before. I kept pushing the glass against the bar. Ice came out each time. Usually, that makes the drink dispense. Hubby gave me a clue: Push the button instead. OK, I have it figured out now. Duh!

This Wendy’s should be shut down. I just went there 15 minutes ago and ordered carry out. When I got home 5 minutes later and unwrapped the order I observed the following: single hamburger was apparently precooked and reheated, almost black in color but not burned — overall appearance very dried out and unappetizing. Taste was blah. Could not eat this.
Also ordered a fish sandwich and fries. This was revolting and I love fish. This fish filet was also apparently precooked and then reheated. I took one bite and noticed this totally chewy and hard edge crust then the fish inside had a very foul taste and odor.
The fries were not fresh either. They had been sitting under a heat lamp and were limp, soggy and had a strange bitter taste.
I tried to be objective but there is absolutely no excuse for food this bad. I wouldn’t think of feeding this to anyone. Wendy’s should be embarrassed and this one should be shut down!!!

This Wendy’s location just recently opened, I assume it is run/​owned by the people who had the previous location just north of 12 Mile, as that one closed a few months ago and now this location is open, just south of 12 Mile. I love Wendy’s. I rarely have a bad experience at any location. I was the only person in line at the drive thru at about 11:45am and my order was taken quickly and I got my food quickly and it was hot and delicious. A couple of highlights — they have the new fancy Dip & Squeeze ketchup packets (I think all locations may have this) you get 3x as much ketchup as traditional packets!!! This store also has Coca Cola Freestyle which offers 100+ drink choices, so if you want vanilla Sprite Zero or orange Seagram’s diet ginger ale (for a hot second I saw Seagram’s and thought I was going to be able to get a 7 & 7 with my chicken sandwich, but it’s just the pop, not the whiskey) — you got it. You can also get a combination that might actually taste good, but I wanted to highlight the weird ones.