Providence-Providence Park Hospital, Southfield Campus

I have to go to the hospital way too often. I end up either in the ER or in-​patient a few times a year. I have both Providence and Beaumont doctors and depending upon the reason for the admission/​problem determines which hospital I go to.
I have to say that overall I think Providence does a better job in «caring» for its patients… treating them more like people as opposed to more than just a number. I think this is because it is a smaller operation (Pun intended) and so they can give you that extra kind of care that is needed in times when it is needed.
Sure I could list a complaint or two, but I have had good experiences with my Providence doctors and would suggest them to friends and family.

If I didn’t like my Oncologist so much, I would leave his practice, mid treatment, because he practices out of this hospital. While I was there for two days, there was one screw up after another.
My doctor informed them over an hour before my arrival that I would be checking in. When I got there, there was a room waiting for me, I was led there by a nice elderly gentleman, whom I had to direct to the right location because I do not believe he could see the signs to read them and didn’t seem to know where he was. Then I sat on the chair in my room, and sat, and sat. My husband went to the nurses’ station twice to ask if I will be checked-​in, given a gown… Finally, after over an hour (and I was feeling really rotten or else I wouldn’t have been in the hospital, remember), a woman walks in and asks me, «where’s the patient?» She was told there was supposed to be a male patient in my room. So she went out to check and I was left sitting quite a while longer. Then a vascular surgeon walked in (they were supposed to insert something for a blood procedure), and says, «where’s the patient?» I said, «that’s me, they just haven’t checked me in or given me a gown.» He said, «you are here for kidney dialysis?» Uh– NO! At this point I got my doctor involved to clear up who I was and why I was there.
The floors in my room were filthy, the arm rails of the bed were filthy, the sheets were paper thin and on their last leg. There was a leaf and a napkin on my floor when I got there, and despite 2 visits from housekeeping, they were still there when I left.
There is a complete lack of organization and communication, at least on the floor I was on. Aside from not knowing who I was or why I was there, I was given at least 2 blood draws that were double orders and weren’t necessary, before I caught on, got a straight answer from a nurse, and then knew to make every lab tech who walked into my room walk out and double check before she/​he poked me. Let’s just say, if not for my doctor’s fellow coming up and staying on top of them frequently, I would probably still be there (two weeks later) waiting for my procedure.
They were out of everything I tried to order from food services and would just send up something similar. By the time the food reached me it was cold anyway. One night I was not having any procedures the next day, yet they woke me up 5 times between midnight and 6AM. At 5AM a Dr claiming to be from vascular woke me up to check my catheter. Then he engaged me in a whole conversation about my disease because it’s rare and was so excited when he saw there was a patient with it and he had a strong interest in it. An hour later another Dr from vascular came in and asked me normal questions. When I told him a vascular guy was already there, he seemed confused.
And then there was the nurse from HELL!!! She was on duty from 7AM to 7PM the only full day I was there. She blew several veins trying to get an IV in (I kicked her out on the 3^rd try and told her to find someone else to do it — no one showed up until the nurse on the next shift saw my arm and had an ICU nurse come up to do it). She literally wiped her runny nose on her wrist right before her third try on my IV and then got pissy with me when I asked her nicely to wash her hand and change her gloves before she tried again. She was so slow and would come into my room very late to give me meds and hang around trying to talk to my visitors. She was completely condescending to everything I said or asked of her all day from the first minute.
So why the two stars? Despite all of this, the vascular team was outstanding, as were some of the nurses and the lab techs. Still, I wouldn’t send a loved one to providence, based on this experience, unless they were functioning at 100% mental capacity and able to speak up for themselves.

I can’t believe how Providence Hospital has changed, once upon a time they had bragging rights. Now not so much. I am very disappointed in the service and the treatment of thier patients. The Doctors and support staff appear to be either lackadaisical or not very knowledgeable. Either way I would not recommend your love one’s to this hospital. Answer this why would you send a elderly patient home after she had a stroke with a blood pressure reading of ¹⁸⁸⁄₉₅. I don’t have a degree in medicine to know that doesn’t make sense.

If I could give this place negative stars, I would. It’s an absolute joke of a healthcare center. I was scheduled for a simple outpatient procedure, and someone called me two days prior for preregistration. I gave my medical history and insurance information (I have Cigna). She told me how much it would cost prior to insurance, which I thought was nice so I’d have an idea of how much my bill would be once my insurance processed. She then asked for a credit card number. What?! You need my credit number before I even get there? She said it would cost a minimum of $ 500. I pay 20% out of pocket once all procedures are finished, always have.
She told me I wouldn’t be allowed into pre-​op unless I had paid the full amount on the spot. That’s not at all how my insurance works. I told her that, and she didn’t care. It’s absurd. I told her I couldn’t pay for it up front because I didn’t have the funds at the moment, then she proceeded to degrade me and ask how I didn’t have $ 500. I do have $ 500, just not to give on the spot for no apparent reason. She laughed at me and told me there would be no procedure unless I paid.
It’s totally and completely unprofessional and goes against my insurance policy. I don’t know if it was a scam to get my money, but I canceled the procedure. So thanks to an asshole of a hospital, I don’t get to get the procedure I needed and must go to another doctor not associated with this hospital.
I’m so unimpressed with the way this healthcare facility operated. It’s horrible and unheard of. Go somewhere else. Beaumont is fantastic. Too bad my dr doesn’t operate there.

My 1yr old who is learning to walk knocked the corner of storage box & a tiny wound bled out like nothing I had ever seen so naturally I freaked. Our wait time was 0 minutes (not kidding). The bleeding stopped during the drive but they took us as if we came in on a stretcher and there was about 4 people waiting. A nurse, a doctor, a liquid band aid and we were out of there in 25minutes. They even offered forms for his twin if I forgot to grab some while I rushed to the hospital. Truly caring & genuine. I felt like my mom was there because of how caring and sweet the nurse at the desk was when she came in to hold my son. I have never seen an emergency room move so quickly. The 4 people waiting were already being seen & 2 others had come in.

Providence Southfield hospital gets to get a Unilocal review from me… but of course, it is only localized to one particular area of the hospital. Labor and Delivery.
My wife and I had been expecting, and everything was happening just as expected… and when the big day came, they just said to come on in and we will see what is going on. That speedy drive wasn’t too bad when there is no one on the roads at 5:30 in the morning. :)
Getting checked in, we were immediately seen by the nurses that were just coming onto their shifts, and we immediately saw how true the care and consideration was out of this group.
Sparing all of the other wonderful details. I can say that as a new dad, I was treated with the utmost of respect as I wasn’t really versed in what was about to happen and how much my life was going to change.
The service, care, and dedication from that particular area of the hospital. I have to tip my hat off to them. One of the nurses noticed I had brought my photography setup to be able to capture the moments, and she had taken care of her job, and then grabbed my camera to allow me to be a dad while she took pictures.
The rest of our time there was good… however the only reason I am giving a 4 star review… is for 2 reasons.
1. They don’t allow fathers to eat for free. I’m saying this while I’m laughing… because I remember ordering the meal for my wife as they picked up on the fact that there were 2 main dishes being ordered… and me being told no. They even only sent one sherbet to the room. But… I completely understand why that is a rule. just wish after a long day I didn’t have to go searching for food. :)
2. A possible renovation of furniture in the rooms… especially when there is a guest staying the night. Sleeping in a sitting position, is not really good for the posture.
Other than that? Nothing but a great and positive experience to everyone that helped us over there. :)

I am here because my elderly aunt is here. It’s December in Michigan and the visitors parking lot is Not readily apparent. They do offer Valet parking $ 4. The closest other lot is over in the north 40. And if you try to cut through the ER, to stay out of the freezing cold you cannot get into Hospital from there. So out into the cold and around the building you go. Brrrrrrr. This a teaching hospital so there are lots of young almost Docs around, everybody seems nice. My aunt says the food is good. I have eaten in their Café twice, its ok and moderately priced. My dinner with two pieces of pie $ 9. Only glitch so far was, yesterday somebody got orders to pack her up to be transferred to rehab, but I had been told she was moving until after Christmas! And when I got there and my aunt was still in her hospital gown I asked her nurse, it was a surprise to Her too! I will report back after my aunt’s transfer.

Our daughter was born here two years ago with the Alternative Birth Center and Labor and Delivery — it was a spectacular experience
So flash forward 2 years, and our daughter spikes a high high fever, has a seizure and has dramatic vomiting — we drove like mad to Providence ER. We got right into triage (on a Friday night), and found out that she had a crazy high fever and needed in quickly!
We got medication immediately, and a room (I suppose it didn’t hurt that our 2 year was vomiting in admitting and at the triage). Our attending doctor and intern/​Medical student were very helpful and respectful and really responsive to our needs (being frantic first time parents and all!).
Ok, so great stuff that I also noticed when our daughter was born the staff is exceptionally friendly and engaging even though everyone seems extremely busy. The place is really clean — even for a hospital.
I know there are emergency rooms closer to where we live, but I I couldn’t think of going anywhere else with my daughter.
And I am not in the habit of reviewing hospitals either — but I had a choice here, and it was Providence.

I’ve had two outpatient surgeries here and both times I was pleased with how competent, friendly and efficient the staff were. My only concern was how quickly after waking up I was discharged. Good thing someone invented wheelchairs and designated drivers.

Unlike ⁶⁄₂₀₁₁ Mother is currently in the hospital, surgically placed a «picc line» into my mother, day 3 it’s infected, they’re telling her it’s systemic, (which means no culpability on the hospital) the HUGE blood clot in her arm — they don’t know how she acquired that, but we believe it was due to the surgery! She sounds terrible, doesn’t sleep at night. Sleeping off and on all day. She was using the bed pan, as the Oriental doc walked in, tried to negotiate what she wanted to do while she kept telling him I HAVE TO URINATE… he finally relents. Staff doesn’t have a good attitude. Barely capable of finding veins, now sleep is disturbed. Can’t walk or get out of the bed at the hospital… not being able to answer the phone. No sleep so all night long, switches from the bed to the chair walks around trying to be comfortable.
Goes on Heparin 8-​17-​2012 tomorrow for right arm’s HUGE blood clot. PICC Line to be surgically removed. They have to have access to the line right away. — a PICC Line?
A Peripherally Inserted Central Catheter, or «PICC line,» is a thin, soft plastic tube — allows you to receive medicines and fluids. A PICC line stays in place
Most patients feel little or no discomfort during this procedure. My mother is in discomfort, she says the level of care at this hospital has diminished since her original surgery in 2005-​So far she has experienced removal of 30lbs of fluid – Mother’s blot clot’s from the arm to the shoulder, she says coumadin would help wit the clot, but they’re firm on Heparin for now 8÷19÷12 …It’s 1015 much later than they should be administering her Insulin, she’s eaten much earlier tonight, Insulin should be before meals, not after & her insulin’s high. Codeine 3 for pain, my mother’s been in pain for weeks.
September 19, 2012
sent home with pain, sent home with infection, she didn’t last .
she has passed away

Nice hospital, great staff, enthusiastic teaching faculty. Very clean, free self-​parking and very cheap valet parking available. Newer annex containing the heart institute and the main hospital has also had parts renovated. The main operating rooms also look updated and organized. Cafeteria food is so-so…after all, it’s cafeteria food in a hospital, so I don’t have high expectations. I was very disappointed to learn that they had shut down their smoothie station!

I spent quite a bit of time here while my father was hospitalized after a bad car accident. Overall we had a very positive experience at Providence and with the professional attitudes of all the staff who participated in his care. Having worked in several hospitals myself, I was quite impressed with the facilities. Providence seems fairly up to date with very clean and modern looking construction.
Both the surgical and CV ICU had nicely done patient waiting areas with the option of a TV room or a quieter space. Also the ICU nursing staff in both areas were top notch and friendly. Altho the sign says visiting hrs are limited, they had no issues if you chose to stay late or even overnight and unlike some places I’ve been, I found it very convinient that you could enter/​exit the ICU at your own convinience without having to be buzzed in.
The cafeteria is located on the G level which is actually a sub basement and the food is alright, but there are food places within a block’s walk/​drive outside the hospital grounds if you’re going to spend multiple days there visiting family.
While nobody wants to ever have to see loved ones hospitalized, Providence is a good place to be in that unfortunate event.

My experience at Providence mostly took place on the all-women’s floor of the hospital, and as intimidating as an experience as being in the hospital can be (it was my first time being a patient in a hospital), every doctor with whom I came into contact with was incredibly warm and kind, and most of the nurses who cared for me were excellent.
Should I ever need anything serious taken care of again, I will no doubt come back to MI to be treated here!

I am extremely sensitive to cigarette smoke. I happen to be (of all places) in a salon when someone decided to light up in the door way instead of going outside. The smoke immediately took my breathe away. I stuck it out for about 24 hours but my shortness of breathe became intensely unbearable. So off to Providence I went. The triage center is off the hook. It was Saturday night so I was expecting a wait. Not! I was seen immediately. Paper work completed and to the back to see the doctor in about 20 minutes. I received a breathing treatment which cured the shortness. I had the nicest nurse. She talked about her cats a lot but it passed the time for me. I paid my co-​pay on the way out. Filled my prescription and was good. The emergency room staff was great. If a visit to the emergency room was absolutely necessary, then I would go back to Providence Hospital.