Orchard Lake Pet Resort

My 81 yo mother took her dog here for grooming as she has done for the last 7+ years. It was the only place she has ever taken the rescue Shitzu. Upon picking him up she was told not to bring him back because he was «too old.» What type of business would treat a loyal customer like that? After calling them, they back-​pedaled their position but we will never recommend this business as we’ve witnessed their lack of customer loyalty.

This place is fabulous! Even during the busiest time of the year. Unlike the corporate competitors, Orchard Lake Pet Resort is caring, clean, comforting and reasonable. No high demands! My dog Daisy Pearl doesn’t give any issues and she is always happy when I pick her up. Thank you OLPR!

After our dog was sprayed by a skunk, I was in desperate need of finding a place that would take her immediately. Most places I called either couldn’t do it until a few days or they don’t do any de-​skunking baths.
Pet Resort fit our dog in that day and removed about 90% of the remaining smell. They did a great job! In their lobby they have a TV screen with video feeds of all their offices so you can see how all the animals are treated and room conditions in real-​time.
Their grooming prices were very reasonable for both the de-​skunking and standard cleaning.

I always have a wonderful experience when I lboard my dog at Orchard Lake Pet Resort. They are professional and the place is very clean. My dog comes home happy. The owners are very accommodating and nice.

Mark seems to have a problem with having controlling his anger! He is a hot head… and to argue with a customer that was not pleased is POOR SERVICE that his company provided. This place is the worst… I would rather let my dog run the streets before I bring my pooch back. Please really read the reviews… this place is a awful!!! But if want to be insulted by a silent undercover racist maniac go right ahead… you’ll love it and feel welcomed.

yesterday i had my mom drop off my dog to get groomed here. my dog was in pretty bad shape because he had surgery a few weeks ago. we are regular customers for about a year now and i have never had anything bad to say about this place… until today! mark (the owner) is a complete jerk! he scolded my mom because my dog was matted. he said that my dog will only be skin and bones. he even had the groomer julie in tears. as my mother left the establishment she called me to tell me what happened. i couldnt believe it so i called olpr to speak with mark to see if i could help this situation. when i spoke with him he had the worst attitude you could think of!!! bottom line i will not support a business that is run by someone who mistreats employees and loyal customers. i even suggested to him that he should stay behind the scenes until he learns how to deal with customers. if you work hard for your money i strongly urge you to patronize a facility that actually appreciates you business!

I will never bring my pets here again. Natalie, the owner, has the worst customer service I have ever experienced. Their prices are outrageous however I had paid it in the past because I had been happy up until my recent visit.
My cat this time was not finished because she was stressed and having accidents. Therefore I had to bring her back to be brushed out (she severely matts). My dog was cut way shorter than I wanted and when I expressed that, they claimed she was severely matted over 80%which was completely false. When I picked my cat up she stunk like feces, and when I called and spoke with Natalie she was argumentative, offered no solution or a discount of any sort nor did she seem to care that she was losing a customer.
Very, very big disappointment and out a lot of money.