Motor City MINI

Fantastic service. These guys re responsive and very helpful. I went into their service department as soon as they opened — they found and solved my problem and sent me on my way. A great place with great service and great people. Ilya in the service department is a great guy!

My service was outstanding. Kevin Fraser was extremely helpful in guiding me through buying my first car. I definitely recommend the car, dealership and salesmanship.

They will sucker punch you at the end of your lease with frivolous charges. We were charge nearly $ 1000 to replace 2 slightly worn tires and they said I needed to have my brake fluid maintenance done (something you and I have never had to have done on any car in the past). TOTAL SCAM. I’ve been leasing cars for years and have never been so mad.

If I could give zero stars I would. Brought car in and was never informed that minis check engine light goes on when the gas cap is bad or just not on right even after the gas cap warning message goes off. Did anyone in service bother to inform me of that? Of course not because then they couldn’t charge $ 230 to replace a $ 30 gas cap. Take your car to mini of Ann Arbor they actually care about their customers and do try to tape them financially. Second visit to motor city mini in less than 30 days and $ 800 in repairs for $ 400 worth of work. And let’s not forget to mention horrible service provided by Mandie who loves to talk over her customers as if she is your boss or you owe her money. She needs customer Service 101 training. Truly disguising customer service I would be ashamed to work there.

Just a quick update to say… that as I am on my second Mini — a 2013 Cooper S — the location is definitely worth checking out if you haven’t yet. Everyone in Service is extremely patient with my many many questions and they even taught me how to check the oil back in the day (not a talent I previously possessed).
Super nice people — and super cute cars — and mine has so far gallantly withstood the Polar Vortex of 2014 and a string of bad luck brought on my careless drivers in parking lots! I so appreciate their advice and trust them!

If you ever had a bad experience for service at a dealership, then you probably went to the Motor City Mini Cooper dealership on Telegraph Road in Southfield. Every time you take your car in you get it back worse. Every time you call you get a different excuse as to why your still having problems. The latest issue was a steering wheel issue. It’s so hard to steer you exhaust your arms going to the store. We were told it is due to a part that went bad and for $ 400 they would fix it. Not only did we get the car back with the same steering problem but now the steering wheel is no longer centered. Now I’m told it’s due to ball joint problems and other issues that have nothing to do with steering. I will spend $ 2400 to find the car the same as when I brought it in.
While your there you will hear other people coming in complaining and going through similar frustrations and being treated rudely too. Love the car, hate the service at the dealership.

I leased a Mini Countryman All4 S. It was my first car and I was little nervous, but when I met Richard Martinelli, whole experience at Motor City MINI was great and enjoyable/​pleasant. The service has been outstanding! He was very knowledgeable and no pushing but helping the best way he could for me to select the best option with a right car. Thoughtful and very professional.
I have no doubt this is the best dealership I have ever visited and their service is top notch. Thank you–

A NEW WAY TO BUY A CAR!!! WOW…
We could not have had a better experience purchasing a mini at this location. Our sales gal was Katie Scheitler and from beginning to end she was on top of everything. She had more knowledge than most sales people we have ever worked with and she didn’t think of handing over the keys until I felt completely comfortable with the vehicle and its features — and a lot of cool features it has!!! We are 6 months in and loving very moment of our mini and I would highly recommend this deanship to all our friends and family. And working with Katie is a must!!!
Oh and make sure to take the follow-​up class with her… there are so many fun feature of the new minis it is nice to know exactly how they work. Oh and the free gas card and car wash was a nice touch!
Thanks again Motor City Mini!

I bought my second Mini from Matt Goebel at Motor City MINI. I really wasn’t looking forward to dealing with the whole sales thing. But, Matt Goebel made the whole process fun! He was very knowledgable and helpful in matching me with my Mini. I would highly recommend Matt.

I’ve wanted a mini for years, and finally bought a used one on a Thursday. The check engine light came by Saturday. Dealing with the service department has been an absolute pain– especially having to drive from downtown Rochester to Southfield just to be told «not today» even after being told to bring it in today. Dismissive and arrogant would be great descriptors, I would say.
Sales were good. Service makes me want to drive all the way to Grand Rapids to never have to deal with them again.

Alec was very helpful in finding me a used car. He made sure I got the car I wanted. He was very polite and always offered something to drink. Everything went smooth when purchasing my car. I will definitely recommend him to family and friends when looking for a car. Thank you Alec!

We leased a Mini Countryman year ago. From the moment we set foot in the dealership, the service has been outstanding! We built our own custom vehicle and was told it would take 8 – 10 weeks. 4 weeks later we got a call that the car was done and in the lot!
Every time we have service done on the vehicle, they always call to make sure everything went well afterward and if we have any concerns. Top notch service for this dealership.

Last year in March we purchase a 2011 Mini Cooper. Our salesman was Matt Goebel. Our experience with Matt was no less that perfect and pleasant. What a great guy he is. Very patient, knowledgable and ready to answer any and all questions that you may have. At the time we made the purchase, my boyfriend told Matt that in one year he would be back to upgrade to a Mini Cooper Countryman S All4. 13 months later, my boyfriend returned to MotorCity Mini looking for Matt to make good on his word and expressing interest in finally making that move to purchase the Countryman. The reason he returned to this dealership is not only because of the great inventory, but actually because of Matt and his desire to work with him again on this next purchase. Once again, without a doubt, we received the BEST customer service and the greatest experience with Matt. Always willing to answer questions about any concerns you may have and always finding the time to return a call or text any time of day. Kudos to you Matt G. YOU ARE THE BEST! If ever looking to buy a mini, I recommend taking a trip out to MotorCity Mini and working with Matt. You won’t be sorry!

I just recently took delivery of my 3^rd MINI from Motor City MINI — and it once again was an awesome buying experience. My first was back in Eastpointe back in 2003, next was in Rochester Hills in 2012, and now I’ve returned again (2015) to their Southfield location.
Katie was my Motoring Advisor and helped me through the process of getting the ultimate MINI. I was interested in quite a few different options, and colors — and Katie arranged for me to check out and compare everything I wanted to see, and setup test drives in multiple cars that had the various features I wanted. Katie answered all of my questions, and demonstrated many of the new features and options — since quite a bit had changed in terms of designs and features since the previous model I had owned.
While waiting for my MINI to arrive to the dealership — Katie kept me informed and up to date through the whole process. When it arrived — it was close to a time when I was scheduled to be traveling — and Katie made sure the car was prepared and ready before I had to leave town. The delivery went very smooth — and Katie took time to show me the various technology /​infotainment features and get things like Bluetooth connectivity all setup with me.
The entire sales process was very smooth, and I definitely recommend Katie and the entire team at Motor City MINI.
Besides the actual sales process — I’ve also dealt with the service & parts departments and had similar great service experiences. 5 Stars all around!

Stopped by February 2015 to see about trading up to a Countryman All4 S. Worked with Matt G and was really blown away with the level of service. He was extremely knowledgeable about Minis and got us into the perfect car for us. Best car buying experience I’ve ever had by far.
Turn heads and drive a Mini.

My Countryman was purchased in July, and my experience was very positive. After test driving a few different vehicles at other dealerships and having less than thrilling customer service, Matt Goebel at Motor City MINI made the process of purchasing a MINI seamless. He was very attentive to what my needs and wants were, and he did an excellent job getting me into a car that fit me in a time frame that I would never have expected to be able to happen. He was very accommodating to other commitments that I had and worked around them willingly.
With the purchase of my Countryman came my first experiences with the service department. Ryan and Mandi have been incredibly helpful in making sure that everything is completed in a timely manner, and they answer any questions I have without making me feel silly for asking. A plus is that they allow dogs in their service vehicles, since my puppy goes with me almost everywhere.

Recently purchased a used VW from Motor City Mini and had a great experience with my Motoring Advisor Matt Goebel. He was very professional and I didn’t pick up on any of the standard shadiness (from him, anyways) that makes me dread visits to a dealership.

HATE that there’s only one dealership in the Metro Detroit area. I moved from CA back to Detroit after 12 years and am just used to Mini Dealerships being in about every other city. You have a problem with one — 10 miles away there’s another.
They get 2 stars because of Eric in service. He’s a great. I was due for a 30,000 mile service and needed my tires rotated. The new location is a bit better for me — but still not easy to get to and then downtown for work.
30,000 mile service was complete — but I didn’t notice they didn’t do the tire rotation until I got home, so I had to go back. Eric was great and got me in right away when I was able to return, but just a pain to have to return. Also, all my setting were reprogrammed during the first visit. Eric was great and get them back to where I had them.
They replaced my windshield wipers — they are now coming apart. The thin metal bar that runs through one of them comes out when I turn them on — I have to push it back in when I stop and park the car.
So — 3^rd times the charm I hope to get ONE service complete.

After relocating from Philadelphia to the Detroit Metro, I needed a place to service my ’03 Mini Cooper S. I put hard miles on my Mini driving it between MI and PA, she sometimes takes quite a beating. I was stoked to learn there was a Mini dealership within an hours drive of my new residence!
I should have been warned that when a Mini dealership is attached to a BMW dealership, I should have expected BMW prices for the service. Not cool. I drive a Mini not a BMW X6.
The service department is nice, but I’ve only worked with Ryan, he gets a star on his own. He follows up and makes sure everything is in order after service. It’s great that they can offer you a Mini to drive while your car is being serviced. But if the service car isn’t available (never was for me), plan to camp out for awhile. Free WiFi and coffee can help to kill the time.
My gear shift knob was replaced. No mention as to why. I inquired about it the next time I went in for an oil change, there was no note of it in my record. But I still have the original in my glove box — I assume it was broken off. And by assume, I mean I know it was. But they replaced it with no charge — just wish I would have been informed of this before driving off the lot realizing the change.
They have relocated to a new location where I hear they are a stand alone dealership — no BMWs hanging out behind you in the waiting room. The new locale is also a lot closer to my place of employment, so I might have to check them out new time I need a service of some sort. Or next time I hit the lotto.

Though I loved all three Mini’s we have owned, I could not stand the service department at this dealership. I hated that at the time I owned my babies, this was the only dealership besides the one in Grand Rapids. I feel that they were sitting too comfy on their monopoly in the market, and arrogantly so.
This place has done me wrong so many times, I am getting upset again trying to rehash it all in my mind in order to write this review.
One of my cars had the ugliest rims you have ever seen, so I forked out a lot of money to upgrade to more appealing ones. At the time my wheels finally came in (they were special order) I was in China, and would be for another week. I made an appointment to switch them out for the first week when we would return, and showed up that day to no avail. They sold my custom order wheels, which took almost a month to come in already and never bothered to reorder new ones. These were MY wheels, mind you.
When they finally came (again) and were switched out, apparently this changed the wheel&tire size slightly, and apparently disconnected the ‘low tire’ warning system. To me, this is an important safety feature and it would have been nice if we were informed of this before the change happened. One of the daughters handling our issue was a total bitch and couldn’t be less interested.
On another occasion, a stress crack appeared in our windshield. This is a damage stemming from below the molding and does not stem from a stone chip damage. I happen to know what I am talking about regarding this subject, and called the dealership to let them know about the issue and have them order a windshield. This should be covered under my warranty, as a stress crack is apart always due to damage incurred during installation and 100% never stems from a user fault. My windshield had sensors in it and was expensive, and again had to be ordered. They argued with me that damages were not covered and they needed to see the vehicle before even ordering the piece of glass. I drove the damn 45 Minutes out there again, to find out that of course I was right. Waited weeks on my windshield, and as it was installed I noticed distortions in it when driving back. Called them up and needed a new replacement. Several weeks further, the glass got replaced again but this time with a scratched windshield. I mean — seriously?! No pride is taken at this service department, and apparently there is no quality control either. Which brings me to my next issue.
My brand new, expensive Minicooper sounded like a damn diesel semi truck in the morning. My previous two did not, yet somehow they tried to tell me this was normal. I cannot tell you how much time I spent in here, I swear I had loaners more than I had my own car.
So between them pulling my car apart chronically and it sounding like death, all of a sudden a ‘rolling coin’ could be heard when in first gear taking off (it was a manual transmission). One day, my engine shut down to half power (protection mode).
I brought my car to an independent garage specializing in BMW products, and they found a nut had backed off and lodged itself in my supercharger, wrecking my supercharger and my engine was jacked up as well. Looks like the ‘professionals’ at Motor City never actually tightened the damn nut, effectively killing my car.
I will never, ever return to Motorcity Mini, or its mother BMW dealership. I dislike the arrogant family, and have no respect for its incompetent service department. Considering we bought three vehicles from them, it is safe to say they have lost a very loyal customer by these events and the lack of professionalism in handling the problems at hand.