Midas

I never write reviews for ANYTHING, but this place absolutely deserves one. I went in to get my window fixed and the gentleman that works there, Chris, was such a great help. He found out what the problem was and when we found out it was going to take a couple hours to fix, he offered to drop me home and pick me up once my car was done. I have never had such great service and someone offer to do such a nice thing! And not to mention, the prices here are very reasonable! I would definitely recommend this place!

I initially took my car into Midas to replace my rear brake rotors, front brake pads, rear brake drums, brake calipers and rear wheel cylinders. I told the manager that I could leave my car and that I could pick it up around 5:30pm. At 3:30pm, the manager called my cell asking me to pick up my vehicle because they had a family emergency and needed to close up. I paid the $ 710 and drove away. Coming up to the first stop light, I hit my brakes and my pedal went all the way to the floor. So, I called the manager and he told me that they «were in a rush» and that’s why my car was not fixed correctly.
The next morning I dropped my car off to fix the issue. I picked my car up that afternoon and immediately tested my brakes only to hear a loud clicking noise coming from the rear. Again, I took my car in the next morning. A new manager was there. He assured me that the noise was because I had all new parts and that I should give it a week and if the noise continued, to bring it back.
The noise grew louder and I noticed my rear driver-​side brakes were already completely covered in rust. Once again, I took my car back in and dropped it off for the day. When I returned the manager told me that he couldn’t quite figure out where the noise was coming from and that he’d replace everything they installed if I could leave my car overnight.
On Tuesday, May 19^th I returned to drop my car off so they could do what they promised. However, there was a new manager by that time who was unaware of my situation. I explained what had happened in the past and that I wanted the issue resolved. Manager says, «No problem.» Later that day, I received a call telling me that the clicking sound was not being caused by my brakes and that it would be an additional charge to fix. I told him that I had already paid an outrageous amount for everything to be fixed. I had never had a sound coming from my brakes before I dropped my car off at Midas. That afternoon I called customer service, explained my situation and expected them to rectify their mistake. Two days later, I received a call from a customer service representative. The rep told me that he spoke to the store manager and he told the rep that the issue was not brake related.
I don’t care what the cause of the problem is. I just know that I brought my car into Midas a total of 5 times, spent over $ 700 on brakes and now have a car that is in worse shape than when I had dropped it off the first time. Can’t tell you how furious I am right now. I will never EVER return to another Midas.

I can’t speak highly enough of the service I always receive when I bring my car here. However, the last visit takes the cake.
For this repair, I originally took my car to a tire store down the street because it was closer and I was at risk of the car dying. I wasn’t going to take that gamble. After this other shop told me I need both a battery and an alternator and they made up lies about why both are more expensive than a typical battery and alternator, I decided that I needed to take it elsewhere. I’ve always got good service from this particular Midas so, naturally, I decided to take it to them. They checked it out and came to the conclusion that I only needed an alternator and the price for the part was $ 100 less than what I was originally quoted.
Thanks for your honesty and for a total bill that was half the price of my original quote from the other shop who has now lost a customer. I highly recommend taking your car to this Midas! They’ll treat you right!