Michigan Orthopedic Institute

I came here because I was experiencing knee pain and was referred to Dr. Collon by family. My first visit I had to do routine paperwork and was seen by the doctor within 40 mins of my appointment time. My next visit, my appointment was as 1:20, and I wasn’t seen by the doctor until 2:15. You should expect at least a 30 min wait.
The staff is friendly and helpful, the building itself is clean and maintained nicely. Dr. Collon is very easy to talk to. He answered my questions and also took the time to show me on the computer my MRI details and what was going on.
I would go back here, just the wait was a bit long. Another note is the practice utilizes emails which is very modern and I loved! Also, they offer surveys to patients to fill out!

Doctors with SURGICAL expertise but who have the inability to LISTEN should not be allowed to practice medicine. Often, what is going on at home, or a person’s lifestyle, has a great deal to do with why they are there/​the cause of their problem. None of the their doctors are able to listen. As a last resort, I may go there to get treatment for something minor (shoulder injection) but would not advise anyone to go there as a first-​time patient. One doctor couldn’t even take the time to look at my chart and see that he had seen me as a patient already. He thought I was a NEW patient! P. S. — I actually received a satisfaction survey this morning, YEAH! Not that it will do any good, LOL. HE & the office staff were very cold, impatient, and downright rude. He just steered the conversation in another direction/didn’t want to hear that having no family/​friends, some things he wanted me to do NOT realistic. His purpose of follow-​up was: did I want surgery or not. That’s all he wanted to know & nothing else. And I was his FIRST patient of the day! FAST FORWARD: I have had physical therapy and two injections in my right hip and now have a large red bruise that has spread to my knee (yes, I told them but they said I have «advanced hip degeneration». I also have a squeezing pain in my right thigh that was not there before the second hip injection — that’s because my «advanced degeneration» is so bad, I probably can’t be helped by injections, according to them. I was told I also need to «follow up» with the hip surgeon again who still has not responded to at least three of my questions. If you had a very bad back and it was possible for you to be WORSE off after having a hip surgery, wouldn’t you want to know that? That’s it… I’m waving the white flag.

I tore my ACL in November 2013 and was told to check out this practice. I ended up with Dr. Thomas Ditkoff and was very pleased with everything I dealt with from start to finish. I ultimately had reconstruction surgery and it went very well.
I’m five weeks post surgery and I’m in fantastic shape — I have great mobility and flexibility, albeit it took me a little longer than usual to become pain-​free (which is my fault for not resting enough during recovery). Dr. Ditkoff’s office was VERY easy to deal with when it came to getting medications, follow-​up appointments or just asking the nurses some questions during recovery. They even called to check on me after surgery. Important note is they dealt with my short-​term disability people very quickly.
MAJORLY IMPORTANT NOTE: Everyone heals differently. I used to work in physical therapy and have made sure to do ample exercises to keep everything moving and functional. I think this cost me more in the pain department, but did wonders for my mobility post-​op. My boss also had this surgery with a different doctor and had a WAY different recovery experience.
Highly recommend.

Do not go here. I was a first time patient, said so on the phone & was told to come 30 Min early to fill out forms. I did so. Receptionist only gave me 1 form. I sat & waited 1 hour and 25 minutes before receptionist said, «Oh, you’re a new patient. Why didn’t you tell me?» Um, I said so when I called! So now I have 10 more forms to fill out. But this is not why I’m annoyed. I had appt w/​Dr. Park but I only saw someone named «Ben» who tells me I can’t see Dr. Park because he’s «too busy». That’s nice. I certainly didn’t feel important. Ben gave me a whopping 5 min of his time because… are you ready for this? «I’m very busy. You see those two girls that checked you in?» Yes I replied. «If they don’t get to go to lunch (it was 11:15 am) then they become mean and I have 6 more people to see before they can go to lunch so I’ve got to let you go.» Excuse me? I am assertive so I told BEN that I waited over an hour to discuss my body with someone and I don’t care if they get lunch or not. Then BEN proceeds to say, «your bones are just old». Again, what did you just say? «You’re old.» I said, «You mean older, not old.» BEN: «Nope, you’re old. If you feel you need an injection come on back.» That was it. $ 150.00 to be called old at 51 years of age. THESE PEOPLE DON’T HAVE TIME FOR YOU AND ARE RUDE TO BOOT! Merry Christmas!

Thank god for Unilocal!!!How else would I vent about poorly run organizations that have no respect for their customers and lack the basic semblance of professionalism.
The receptionists, appointment schedulers and staff that I encountered at this practice have been rude, incompetent or stupid. Nothing like being told that you will be out by a certain time just to be left in the waiting room to rot in pain while the cackling hippo at reception blabs on a personal call, all the while gloriously demonstrating her lack of command of the English language. The only bright spot was that she was complaining about her poor financial situation and some car accident that appeared to have seriously damaged her car. Funny how bad luck is bestowed upon the stupid.
The surgeon and medical doctor I dealt with were actually fairly skilled and knowledgeable; however, based upon my experience having rotator cuff surgery, their staff probably causes more unnecessary discomfort and pain than a Dick Cheney water boarding party (ok, perhaps a little hyperbole).
When scheduling my surgery, I was blessed with having to listen to a blow-​by-​blow account of the scheduling clerk’s experiences with her similar procedure. She was quick to offer expert medical advice on the use of the pain management equipment and medication. Of course, she is qualified to waste my time with such nonsense because she was wearing scrubs and probably had a GED. Why does the clerical help wear scrubs anyway? Scheduling and billing is a dirty job I guess.
As an illustration of their lack of caring, the day following surgery, I was puking my guts out in a reaction to the Vicodin. My wife called in the morning to get a different pain medication. At 5 pm the nurse called and left a message that we could pick up another prescription at their office the following day… Nice. Every other practice would have called it in to the pharmacy, called my cell phone, called the emergency contact info that they actually gather when you fill out on all the paper work; however, it appears that they only look at when collecting the bill. Calling on your way out the door and leaving a message to a patient in dire need of your service, is completely unacceptable and unprofessional. Thank god my surgery was completed before 5 O’clock or I suspect they all just would have left me there on the table until morning.
Oh, when they called to confirm the follow up appointment after surgery, there was no «how are you doing Don? How’s the shoulder?» However, I think they did remind me to bring my insurance card, which they love because I do have great insurance.
I waited so long at the follow up appointment that I actually got up and walked out when it became clear that they lied and can’t keep an appointment. The best thing about doctors is there are tons of them. There are actually tons of really good ones that actually give a hoot and train their staffs to be customer service oriented, or at least fake caring and being nice. I did tell the receptionist to have him call me to reschedule my surgical follow up before storming out to go to another appointment that they knew about; of course, they never did call. So I have an appointment to see another doctor to remove the stitches.
If you like to be treated poorly by a terribly rude office staff and you have an eternity to wait in extreme pain well beyond your appointment time, this is the practice for you.