Twin Pines Landscaping

Warning this company did not plow us out when there was 24″ of snow. Even after 4 days they did not come. We have a long drive we were there until spring shoveling it out ourselves. They never made it right and billed us for it. Now the neighbors still use them. They either park across the end of my drive blocking my egress or they park on the side walk so little children have to walk in the street. They’re workers are rude and inconsiderate.

This is the first time we have used Twin Pines. We did not know what to expect, but hoped that they could handle the job we needed done — removal of a large pile of brush and leaves. The fact that a crew showed up the very next day was encouraging, The crew worked hard and fast, they where very professional and courteous and did a great job. We are so pleased. The cost was very reasonable. From the office staff to the crew, it’s been a pleasure. Definitely will be doing business with this company again.

We’ve been using Twin Pines for plowing and landscaping services for a few years now. They’re professional, responsive, and reasonably priced. (Landscaping gets expensive; the fact that they insist on providing a written estimate before beginning work is a testament to their desire to provide good services at a fair price.)
Basically, they’re good at what they do, and organized and professional about doing it.

I have tried several other local services to my location in Natick. Here is my experience with Twin Pines:
1. They have a well prepared staff. They know what they are doing.
2. They show up on time.
3. When I call, they are courteous and respectful.
4. In an emergency, they can be reached and they always respond quickly.
5. Their pricing is fair
Paul Adams

Warning!!! This is the worst company I’ve ever hired!!!
We hired Twin Pines years ago to do basic landscaping. Their quality went from ok to poor to terrible. For example, at one point, they had not mowed out lawn for weeks so I called to ask why. Their answer? They had just mowed it — the grass was a foot high.
This is not the main reason for the warning though.
We moved away and certainly did not rehire Twin Pines. 6 years later we received a bill for more than $ 1700 from them claiming we had not paid all of the invoices over the 2 year period they did work for us. They showed us partially paying most bills. This was the first we had heard of unpaid bills. We do not keep records that old and our bank could not provide them, so we had no way to prove we’d paid them. Long story short, Twin Pines took us to small claims court where we saw at least a few other people who appeared to be in a similar situation. Fortunately, the magistrate found in our favor.
This is at best a very poorly run company. You can do better.

Poor Customer Service. Very Expensive.