Christian Brothers Automotive

I’m a bit disappointed. Christian Brothers Automotive works with AAA, which is nice and convenient, so I called Christian Brothers letting them know my car would be towed there from where I was since the battery died and driver side window motor broke. The person on the phone assured me that they would let me know when it arrived and when they’d be able to get to it. When AAA dropped off my car, which was during work their work hours, nobody called to advise me it had arrived, so I called to be sure it arrived 2 hours later. Person on the phone let me know it had arrived that someone would call to let me know what the diagnostic read… nobody called for close to 5 hours. I called right before closing hours to touch base and they let me know that they’d get to it the following day. Fine… I just wish they called like they stated.
Next day, they did a diagnostic and supposedly checked other things under the hood. New battery and window motor was replaced, labor was overpriced. 2 weeks later the battery died once again, I took the car somewhere else and turns out the battery originally died because the battery cable was frayed, not because the battery needed replacing.
I would not recommend this auto shop, go support a local mom & pop automotive shop to tell you what’s up and pay what they deserve.
Prices are high.
Customer Service was low.
Diagnostic was not thorough.

NEVER NEVER NEVER GO HERE!!! I took my car in for an oil leak. The technician called and said good news we found the leak and it isn’t serious however I found some other things that I am concerned about. I did authorize the work. I called my family and they said to call back and cancel. I called back within the hour but they said the work was already done. The technician said it was good that he did because the spark plugs were «very worn». I went in and after viewing the parts that were removed I knew the work was not needed. The spark plugs were in like new condition. When I complained they said that they told me it was scheduled maintenance. I would have never allowed them to do maintenance on my car. I would have gone to my usual garage but they made it sound like an emergency. I only ended up at this place because I was afraid to drive too far with an oil leak.
Not to mention the hot headed owner that immediately came from around the counter to get in my brothers face ranting and yelling.
I contacted the home office and they merely had the Southaven location contact me. They were not willing to admit that they mislead me or apologize for the threatening behavior of their owner.