Stephenson’s Auction

My experience with Stephenson’s Auction was beyond awful. They’re estimate was thousands of dollars off compared to the pitiful amount of money we received. I regret dealing with them. My experience was very disappointing and upsetting.

This place is terrific for purchasing used office furniture and equipment as well as home office furniture. The prices are quite reasonable and the sales people are very helpful. Great selection of used computer monitors and small office equipment that you can buy for super reasonable! I have sent friends here who were starting a small business and they did just as well as my husband and I did here. We go back every few months to look around; well worth the trip!

This place is the worst place for selling your stuff unless your in good with the family. If you know the family then they will put your stuff in the main room and put a few items on a small tray mostly junk you can buy at rices or neshaminy flea market for a fraction of the cost but you’ll find someone dumb to bid on your stuff between 10 $ to 60 $.so I take my items there on a monday such as a wooden antique cradle and 10 boxes prelabled items lenox, perfume bottles, bone china, english plates etc worth well over a hundred dollars and I show the young guy who seems to be on suboxone and he puts all your stuff in the back room in a bin all because I don’t know the mean family. i go there Friday for the auction and I noticed my cradle is in the main room but with someone elses number on it claiming it. so I go up to suboxone boy and I said why is someone elses number on my item. he didn’t have an answer he took my item into the back room and said he will put it in next weeks auction. i refused and requested it be given back to
the auction starts and in the contract you sign if you don’t make over 50 $ in auction sales then you don’t get anything for your items. they keep it and in the back room they start the bidding at 2 $ so you’ll never make the
you pretty much just loose your stuff and your money and get nothing, this is not first complaint, others have also complaind, they should be investigated for corruption.

Do not use this place to sell furniture. Here is my recent experience two weeks ago @ June 6^th, 2014
I used Stephensons to sell (auction) off furniture from my home. A friendly gent named Tom came to my house and walked around giving me his estimate of what each item could generate. He would say for each of the more valuable items «I can get anywhere from $ 600-​$ 800» .
at the conclusion of his tour of the house and patio I signed a form and the furniture and TV’s were picked up
The auction was held and to my shock I received ¼ of the estimate he gave me net of commission. I called and he said:
1) I am very sorry, I know how you feel
2) it was a bad nite
3) I did the best I could
Hmm, the $ 600-​$ 800 conservative estimate he gave me for my 9 piece Bernhardt cherry Asian style dining room set was sold for $ 35!!! Slightly lower than $ 600-​$ 800.
His boss Cindy said the estimates Tom gave me were too high
Well, had I known my furniture would generate ¼ of their estimate I would have made another decision with my furniture. Stored some, gave den set to my son. Incredible!
Completely unacceptable. They never explained how the process works, ie, I could end up selling a 9 piece dining room set from my marriage in very good condition for $ 35. Shocking, Unacceptable!!!
Lack of transparency. If I didn’t ask the question, they did not volunteer how the process works
I have filed a formal complaint with the Pa Regulatory authorities.

This place is great for a good bargain or rare antique. They always have different stuff. The staff is very friendly and helpful. The only negative is some guy comes in every Friday and buys a lot of furniture and he pulls his truck up in the no parking spot at the only front entrance and blocks everyone else from getting their stuff out. I was blocked by his long ramp and asked him nicely to move it so I could push my item I bought past him towards my truck and he argued with me that I should carry it through the grass and around his truck! I was parked on the other side! This guy and his crew are really rude and frustrating to other buyers. I hope that something would be done because it is a very enjoyable auction and easy entry and exit if its not blocked of course!