Hometown Taxi of Southampton

Terrible. Called for taxi pick up at 540 to get me to my only train at 620. Taxi comes 30 minutes late. Unreliable.

this is the worst taxi service on the east end. I called the night before for a 7:30 am reservation to take me from my house to the 7:45 am jitney. 7:30, no taxi, no call. 7:40 no taxi no call. I call them and they dispatcher says, «Oh, my taxi broke down on noyac road, whadda ya want me to do?»

If I could give zero stars, I would. Worst experience ever. Our driver was purposely driving recklessly and trying to kill us. I told him to slow down when going around the winding roads, and his response was «oh, 10 more mph? Okay» and sped up. Have never been more scared for my friends and my life. I recommend not taking this taxi service, are their drivers are reckless and do not have any respect for their passengers.

It’s the 4^th of July so I was nervous about getting a cab on time to catch the bus back to the city. Hometown showed up to the door 6 minutes early so I have arrived with time to spare and write this review. Bring cash as they are currently cash only but are in the process of getting an app for credit cards. I will call the next time I’m back.

Absolutely the worst can ride I’ve ever taken. A friend and I wanted to go from Sag Harbor to Southampton village, with a stop along the way. The ride to the village would have cost $ 30, but because we stopped, it was an additional $ 20, even though the stop was truly along the side of the road of the route we were taking already. I respect if the town requires you to charge per person, but when I called hometown cab to ask about the additional cost, they said they didn’t have time to explain it to me, and then transferred me to a supervisor, who hung up on me when I asked her to hold on a moment so I could tell the driver where to turn. I have never experienced such rude behavior. I was just asking for an explanation for the high cost of the ride, and for what I deemed to be punishment for traveling with an additional passenger. I will absolutely never take a hometown cab again.

My wife and I spent a weekend in the Hamptons and this taxi company was our only poor experience. We had 8PM reservations at a nice restaurant on a Saturday and we called to secure a cab for 7:15 as we didn’t want to drink and drive. We were told the car would be outside in 15 minutes. We were already ready so we waited the entire time outside on the front deck. When 7:45 approached I called to get the status of the car and was told that the car was outside the house and no one was there so they left! The operator said she also called my cell phone and we did not answer. Both of these statements are false as there was no calls and we were waiting outside he whole time and ready. The dispatcher then said it will be another 45 minutes for a ride. I had this dinner reservation for two weeks and it was hard to get. I told the dispatcher that this can’t be true as we were waiting and I didn’t receive a call and was then hung up on. This woman was extremely rude and to be honest maybe her line of BS works on the younger fist pumping Bennys but I would tell any self respecting customer to avoid this taxi service like the plague. Rating this business 1 star as it is the minimum I am allowed to give.

I used this service 4 times. Please note, taxi rates here are high. There is no meter, so ask the price before getting in. I was staying in the dorms at Stonybrook Southampton and fares to-​from Main Street or LIRR ranged from $ 14-​$ 16, depending upon the cab company.
The first ride was fine. The driver was prompt and nice. I have arthritis in my knees and feet, so in vans I ask to sit in the front as I cannot get in the back. This driver did not hassle me about sitting in the front.
The next two rides were horrendous. The drivers were rude — argumentative, in-​your-​face, demeaning, impatient, intolerant. One came in a 12-​passenger van and gave me a hard time about sitting in front — he didn’t want to move his crap. (I always ask politely and explain why.) Another man staying at the dorm said he also had a terrible time with this cab company.
But then when I needed an early-​morning ride and the company I set up with flaked out, they were the only ones who answered. Turned out I was riding with the night manager and a dispatcher. I relayed to them my bad experiences with those 2 drivers and they said it would be taken care of. I hope so.

Hometown Taxi deserves my five stars. After getting ripped off by another taxi service in the Hamptons (which beware DOES happen often!), Hometown was recommended to me by my hotel as the only honest taxi service with an excellent reputation. They exceeded it. I needed a car at 4:40AM (that’s right!) to pick me up with a bike – they arrived at 4:35. The driver, Allison, was so friendly and amazing. They also picked me up in the middle of nowhere after a bike race exactly on time and even waited with me until my train came! Great people.

DO NOT USE THIS SERVICE IF YOU WANT TO GET SOMEWHERE IN A TIMELY MANNER!!!
The previous review on this website must have been an anomaly…
We called Hometown Taxi this past weekend for a trip from Bridgehampton to Southampton around noon on a Saturday and was told it would take them 15 – 20 minutes to get there… 35 minutes later we called back and they said they would be there any minute… 10 minutes later we called back and said it would be 7 minutes… 15 minutes later we called back and were hung up on! The taxi finally arrived… smelly, dirty and rude driver to boot… the driver blamed the dispatcher, the dispatcher blamed the driver…
We will never use Hometown again… if you want to get somewhere reliably and without catching some disease from their filthy cars, then I recommend using another service.
I understand that one has to have patience while waiting for a taxi in the Hamptons in the summer… however, that does not justify lying from the dispatcher as to how soon we would get the pickup… if they were honest from the start, we would not have had an issue… but apparently they are more interested in making a buck than in providing good service.
AVOID AT ALL COSTS!!! I would rather hitchhike than take them.

This is a great car service. They provide service for locals and long distance. They have minivans, HUGE vans, and town cars. Their huge vans are great if you’re coming out for the weekend and want to travel with your whole house to a club. They are very reliable on all calls especially airports. The staff is always friendly as well. Just remember in the summer HAVE patience! Their phones ring off the hooks and they can’t help how busy they are or the traffic. Patience is a virtue! Also when getting off the Jitney, they try their best to accommodate everyone so be patient and wait. They always come back. It’s also important to remember that traffic in unpredictable. A few times it has taken them awhile to get me, but the traffic in the hamptons is unbelievable and it’s unpredictable how soon people will get out of the cars. It isn’t like the city where there is a fleet of 100 cars at your disposal.
I have used them for their airport/​city service as well. VERY reliable, VERY friendly, Competitive prices. Great experiences, just be patient! They take reservations for locals as well I’d recommend this for the summer if you need to go somewhere.
EDIT: 5÷23÷2008 I just took a cab and they’re giving away free Rehab Energy drinks and Fuze by Coca cola to any passenger who wants them! AWESOME perk!