The IT Sage

Truong is great! Super knowledgeable, totally trusted him to give me honest assessment of repairs needed, cost, and any risk. Price quoted up front did not change a penny from end charge.
I had spilled coffee on my 2012 macbook air. Some of the keys weren’t working– not just stuck. Totally not working. Was worried the cost of repair would make it more advisable to just buy a new comp, which I was not thrilled about. Emailed Truong about issue, and he gave me up front notice that if logic board or certain other components were damaged, cost of repair would be much higher than if all he had to replace was keyboard. And he wouldn’t know what needed replacement until he opened it up and saw what was messed up.
Truong sent me pictures throughout the process which not only was great service, but also really interesting. Fortunately for me, I just needed a new keyboard, so total cost was $ 180. Truong told me there was some risk that with the replacement of just the keyboard and not the total top– that might make the keyboard feel unstable in the middle. Ultimately, though, he did such a great and thorough job with the replacement that this was not an issue.
I really like that this is a small, independent business. Truong is very through, and available outside 9 – 5 hrs, which was key for me. I brought my laptop in Monday evening, he took it apart, cleaned it out, let it dry, made his diagnosis, ordered the new keyboard, it took 3 days for that delivery– it arrived on Saturday, and he installed it the same day and had it ready for pick up by Sat eve. I had told him there was no rush up front, but he did everything super fast anyway.
So, would highly recommend IT Sage for all your mac repair needs.

Truong is great to work with. He diagnosed my «struggling» hard drive and swollen battery very quickly. When I got my Macbook back it had an issue where it would get very slow once on battery power. Had to take it back to him, but within a day and at no extra charge he now has it working great! He’s very quick to respond to emails and very friendly to deal with.

Truong was exactly what I was looking for in a repair service. I can’t stress the service portion enough. He is fast and responsive with his communication, he provided me several options as to what he could provide for my Apple products, and he gave me upfront quotes for the job.
When bringing my Mac to Truong, he actually discovered a systemic issue with the product (sad day) but he provided me with options, and ultimately gave me the best solution to fit my needs.
I will be going back to Truong for future repairs & service based on the experience I had.

This guy is amazing!!! He quoted less than half the price of what the apple store quoted me. He was very flexible and worked with my schedule to make sure I got my laptop fixed by the time I started school. He was quick, easy, and my laptop is as good as new! I would recommend him to all, no matter what you need to get fixed.
P. S. He operates out of his house, so don’t be sketched out. He told me that he does this to save money, and in turn, he charges less for repairs, so everybody wins!

I’ve used Troung twice now and he’s efficient, communicative, helpful (without being didactic) and affordable. It’s really great that he offers to pick up/​drop off my computer up if needed — this is crucial with my schedule. I can’t recommend him highly enough.

Truong was outstanding. I needed to have a problem with my Mac identified and fixed. Truong found the problem and provided the most efficient and cost effective solution that he could. This will be my «go to» spot for Mac repair.

Truong does great work, does it quickly, does it over the weekend if needed, does it pleasantly. And he does more than he is asked to do at no extra price. Oh, and his prices are very reasonable.
He really provides remarkable service and I would recommend him without a second’s hesitation.
I crashed the hard drive on an older Mac and he took it on Saturday morning and finished it by that afternoon, restoration and all.
(I was so impressed I brought him mw wife’s Mac when I picked up mine to be updated)

Very good service with reasonable price, he did really good job and fix all my problems. Now it is like a brand new MacBook. Much cheaper than the Apple Store, but much much better service

I took our macbook pro and had it looked at by Truong. He was quick to respond to all of our questions and was very professional every step of the way. I took a chance with IT Sage based on the Unilocal reviews and I’m really glad I did. Highly recommended!

My hard drive crashed right before a class that was based on all of my work prior. I would have been S.O.L. if all of my papers, etc. were lost. I called the IT Sage after a panic attack and reading his Unilocal reviews and he did not disappoint. Fast, friendly, and super affordable! Thank you so much!

Awesome work !!! Thanx for the promptness!!! He answered my questions over the holiday weekend and had my Mac up and running in a day! Really nice work! Thank u!

Truong is a lifesaver! I spilled tea on my mac air, and the keyboard stopped working. The apple store said the damage would cost $ 750 to fix (more than the computer is worth). Truong got me back up and running in just a couple days for $ 280. Absolutely perfect service.

Truong fixed my computer after a Windows 7 update made it no longer functional (thanks Microsoft!?). Truong fixed it fast and took the time to sit down and explain what was wrong, what he did to fix the problem and how I can avoid the issue in the future. Really great customer experience and very reasonably priced!

Truong is awesome! I spilled water into my Mac. It only took him two days and now it worked as before! And only cost me 240 dollars compared to 800 dollars at Apple Store!

My Mac Mini went belly up last week and I was desperate to find a small independent IT shop to fix my problem in short order. I found IT Sage on Unilocal.After reading several positive reviews I sent a message to Truong. He responded within a few hours after providing him a detailed description of my problem. His plan of action sounded conservative and appropriate so I decide to drop it off in the morning. It was unfortunate that he was not able to «mount» my hard drive, and recover the data. He recommended that I seek a professional data recovery company. I was able to pick up the drive that same day at no charge for the assessment. Truong has a sincere and professional demeanor. IT Sage is on my redial the next time I have an IT problem. Thanks Truong!

I have brought my MacBook Pro to Truong twice. The first time was for a thorough clean. I dropped it off and he was done with it quick and the price was reasonable. My computer came back super clean and happy.
The second time, I had left it overnight in very cold weather and my battery died. After nearly five years, it was to be expected. Truong changed the battery and also did some data recovery (now I realise the data was lost due to my dying battery). I was able to have my computer back in time to do my work and the price was very reasonable.
Fast and efficient service and he is simply NICE.
I would recommend him to anyone!

My salad exploded in my bag and the dressing leaked into the corners of my macbook (the side where the logic board is). It worked fine after I cleaned it up but then I proceeded to plug in the charger for the night and the next morning it stopped working. I took it to the Apple services (genius bar) and they told me that there was no evidence of spillage but that I can only get it fixed if I send it to the apple repair center to replace everything inside my macbook + the bottom case for $ 750. I have only had my computer for 6 months and I was not ready to put down big bucks just like that without any knowledge of what was ACTUALLY damaged.
Then I came across Truong through Unilocal,contacted him straight away, had him pick up my computer the following morning. Within 2 days, he had this computer fixed and now it’s working in great condition. The keyboard backlight was apparently damaged (probably from plugging in my charger, which is my fault) but the logic board is fixed which is what I really need and all that matters! He saved me FORTUNES and I would highly recommend him and I would definitely go back to him when there’s a problem!

Being new to the area I wasn’t sure where to look for computer support. My refurbished MacBook had been acting up on me so after a Google search and reading a few Unilocal reviews I knew Truong was the way to go!
He was very prompt and courteous in his emails and was very easy to work with when establishing pick up and drop off times. Truong fixed my issue and went above and beyond — cleaning my keyboard and monitor for me! He maintained email communication throughout the process.
I would definitely recommend Truong to anyone looking for great affordable service.

Honest, trustworthy and extremely knowledgable, Truong not only solved my problem but also did extra small details like putting a shortcut on the desktop to the settings folder for the app I wanted to restore. It’s hard to find really good computer people, especially for Mac. I will 100% use Truong again the next time I need mac service or repair. Thanks Truong!

I came across a major issue, when I was replacing my hard drive on my iMac, in the process I messed up a component on my logic board which makes the display work.
Apple and other people were going to charge $ 600+ to replace and fix it. I did some of my own research in trying to find people to fix it and how to repair the problem for cheaper instead of replacing. I finally found a solution which required some micro soldering. But I did not want to attempt another repair after the first fiasco. I called Truong and he was happy to do it. He is prompt, and quite through.
He was great and saved a ton of money. These days it is hard to find people that want to do any actual repairs to save money and they want to go straight to replacing (most expensive option).