Wells Fargo Bank

Always rude manager lady that is there, speaks to you in such a harsh tone. Darcie was the only banker I liked at this branch, unfortunately she moved to a branch 25 minutes away. All the other girls here at stuck up, rude and unhelpful. My mother went in the other day and got insulted really bad by Paola one of the tellers and refused to help her and my stepdad because she was trying to understand why Wells Fargo charged them overdraft fees when their was sufficient funds in the account and demanded them to go to the branch they opened the account in San Mateo. What can they do that this branch in south city (the city we live in) can’t. Aren’t most Wells Fargo banks the same and can pull up the same information? This teller kept looking at my mothers hands because she has Vitiligo and acted like she had a disease and refused to shake my moms hand because of that. In case you are wondering what vitiligo is, it is skin pigmentation and in her condition it was triggered because of very high amounts of stress and NO it is not a contagious disease. Look it up. Is that any way to treat any customer? I hope this Wells Fargo shuts down soon, all their staff needs proper customer service etiquette classes.

This place is a joke. I tried to cash an insurance check at this branch payable on a Wells Fargo check and was told some BS line that the bank has a $ 2000 cash limit for non account holders. As a former Wells Fargo customer, this is exactly the type of big bank crap that caused me to leave in the first place. Shame on WF.

This is a great bank. Thanks to Kirby Go who transferred here recently. Kirby was at the Westlake branch when we opened our accounts with him. He is very helpful and is very easy to get a hold of. I go out of my way to recommend him to all my clients, friends and families. Its worth having a personal banker, just like in the old days.

Overall, I like this bank. A few new tellers aren’t as friendly as the old ones but they do the job. I would give this bank a five but the «Parking Securities» DOES NOT KNOW HOW TO SECURE THE PARKING LOT FOR THE WELLS FARGO CUSTOMERS! Right?! Hoo-​what?!

My review for this Wells Fargo will be simple but to the point:
–2 stars for the piece of shit ATM machine eating my ATM card.
+2 stars for good customer service on getting that card back to me quickly.
+1 star for being right by La Tapatia

I’ve been going to this wells fargo bank for a while now, but the assistant store manager Rigoberto is truly the best. He has been so helpful to me. I only go to him now when i need things. He’s helped me from opening my credit card, opening a memorial fund account to express send. every question i had were answered and made things so much easier for me. THANKS RIGO!

Its an ok bank… I mean, big-​ass corporate banks are all pretty much the same. But it creeps me the hell out when I walk in for something stupid like changing a $ 20 bill for laundry quarters and EVERY employee is like, «HI! WELCOME! IT’S GREAT TO SEE YOU! HOW WAS YOUR DAY?!» It’s weird and unnatural and I know they’re only saying it because they’re told to (not because they really give a shit)…so honestly Wells Fargo, calm the hell down, your super-​greeter crazy enthusiastic crap is making people uncomfortable. Really really uncomfortable.

It’s nice to be greeted while walking in to a business, but I don’t need three to four people yelling from half-​way across the room «WELCOME TO WELLS FARGO». It’s really annoying and very desperate looking. I used to work for Wells Fargo and our customer ratings were great when we just had one person greeting people. I don’t know if wells fargo corporate came up with a new rule that people have to be greeted at least twice when they walk in… but it’s too much.

One way in and one way out of the parking lot – I only find spaces one out of five times. Street parking is also difficult, as there’s a post office across the street and everyone crowds in. Once you do get in, be prepared to wait… it’s a small location.

This bank has a nice big parking lot a guard who helps watch over the vehicles, it is just that the spot are so small that it can on fit a compact in the lines drawn. I was in between the lines and still had to squeeze out of my car to get in and out.
The friendliness of all the employees is amazing, even the guards. This is the only bank I still see more than 5 tellers working at one time. Normally go to Citibank or Washington Mutual, there is at the most 3 at anytime.

Biggest perk coming here is just the all around friendliness of all Wells Fargo employees — tellers, personal bankers, even the security guards.
I love the fact that the most I ever waited was 5 minutes and that there are always some sort of goodies available: iced tea, candies, or fruit.
I come here at least three times a week for business banking and I don’t mind the crazy parking situations simply b/​c a smile from the guard makes it all worth it.

Just trying to park to get into this bank is a crazy. There is a guard there and if you enter the wrong way he will make sure you go back the wrong way. Parking is tie but I guess the plus is they have a big lot with tiny spaces. Of all the Wells Fargo’s I go to the only reason why I come here is because its closes to me. For outside it looks so festive but there are just so many people coming her it can take forever!