Silicon Valley Airporter

My mother recently used Silicon Valley Airporter for a trip from Palo Alto to SFO. She was extremely happy, which is saying a lot because she is a frequent traveler and not easily impressed.
The driver called her 30mins ahead of her pick-​up to confirm, arrived 15mins early, was professionally dressed and friendly without being intrusive. The car was clean and the fare was good.
To quote my mom — «a good small business to support»

PLEASE DO NOT USE THEM! I reserved a car to pick me up from the airport and they were highly unprofessional and I am thankful that I did not end up getting in the car with them. I called the driver when I arrived and he told me to call him back after I got my bags and he would let me know exactly where to go as he will be waiting for me in Courtyard A at the airport. I called him after I picked up my bags and there was no answer. I went to Courtyard A and there was no car waiting for me. I needed to get to my hotel quickly so I ended up getting another ride. I texted him that I was sorry and because he didn’t answer my calls I had to get another ride and he responded to my text with «I hope one day a driver forget about you and leaves you stranded in the airport» and then texts me that I’m a «flake». I’m not a flake, I’m a customer expecting a service that I did not receive so found alternate transportation. Since then he has texted me and called me MULTIPLE times from fake numbers that he is disguising with my area code. Unbelievable and borderline stalking. If he continues to call me, I will report him to the police for harassment.
I’m so thankful that I did not get in a car with this man considering his aggressive response to a customer.
If you are looking for transportation from the airport, I would recommend using UberX. They are cheaper, more reliable, and safer than Silicon Valley Airporter.

This is a reliable and trustworthy service that gets you to the airport safely and on time. It is a family run business that is always considerate and helpful. I have been using them for several years and wouldn’t think of using anyone else. I know that I can always rely on them!

Wow — the negative reviews make no sense to me.
I have been using this service for about 12 trips a year for the past 7 years, to and from the airport, making over 160 times. I started using them because they were the most affordable service in the Bay Area. I stayed with them because they are always on time, courteous and of course safe! This is a family run business and over the years I have gotten to know the drivers as caring and trustworthy people who respect their clients and take their job seriously.

One of these clowns rear-​ended my vehicle and gave a phony proof of insurance. after 7 – 8 calls I contacted CPUC and got the insurance info.
They have been suspended by CPUC previously on insurance issues so maybe I’m lucky and caught them when they actually had insurance.

If I could give less, I would… The person above me hit the nail on the head with the horrible driving. The driver did the same thing to my wife!!! He flew across the freeway and cut her off like she was not even there. My wife then decided to get his license plate as well as phone number to complain. She called the phone number and the driver answered saying he is the owner and he has a fleet of 20 vehicles… With one other employee… REALLY!!! He was talking on the phone the whole time, while driving WELL over the speed limit. There were other things happening at the same time, but honestly I forgot them because I was too angry that he almost ran my wife off the road.
Go find a SAFE driver if you want to go to the airport. I know I will NEVER use this horrible service. He will be getting a complaint filed against him with the CHP and the BBB.

Dangerous and discourteous drivers!
I watched the driver of van #001 (License #7T71149) today around 11:25am tailgate a poor Mini Cooper no more than 4ft behind the rear bumper while driving in traffic on Embarcadero. Then, the driver had the gall to honk at the Mini who was already driving 5MPH over the limit. Before the Mini the driver did the same thing to another car who pulled off to the side to avoid the dangerous tailgator.
The behavior was also witnessed and confirmed by the Palo Alto Fire Department truck which was following the van.
No passengers were in the van, and he proceeded south on US101.
Spend your money with safer drivers, and boycott those who put the lives of others needlessly at risk.