RMI Mechanical Contractors

RMI Mechanical has already wasted enough of my time and energy so this will be short and not so sweet. I know that negative reviews are basically worthless without specific examples, but in the interest of not reliving the nightmare that is RMI Mechanical, I am opting for self-​preservation and choosing not to go into every, disappointing detail.
The first technician (I’ll call him «X») they send out will be a waste of your time and money. The first time they sent «X», he spent three hours trying to figure out the problem. Most of that time, he was on the phone with the office. He left with only a vague idea of what the problem was. I will freely admit that «X» still knows more about A/​C than me, but when you’re paying $ 164/​hour for someone’s expertise, I don’t think it’s unreasonable to expect that person to be skilled and able to work independently. I will say, however, that the four technicians I met over the course of a few months were all friendly and polite.
I don’t mind mentioning Laura (or Lauren or Laurie) by name because she is rude. More specifically, she is dismissive and unhelpful. From what I gathered, Laura is neither the owner nor the manager. However, she seems to be the voice of the company — the one who answers the phone, makes the appointments and handles questions and complaints.
The first time I called to discuss my bill it was 3:30pm on a Friday. I was told to speak with them another day because they were closing at 4:00pm. So I made an appointment to get a call from them the following Wednesday. Wednesdays comes, and I wait for their call. Sick of waiting, I call RMI in the afternoon, and there is no answer. I call again on Thursday and speak with Laura.
The conservation started out all right, with me asking for a breakdown of my bill. Once Laura learned that I wanted to dispute the number of hours I was being charged for, her tone changed from civil to hostile. Before I even had a chance to explain why I thought I was being unfairly charged, Laura stonewalled me, telling me that the bill was not going to change because the technicians «needed to get paid». Of course, I had no issue with the technicians getting paid, but that had absolutely nothing to do with why I thought I was being overcharged.
Side Note: RMI does not itemize its invoices. You are simply given a number and expected to pay. If you want to know how many hours of labor you’re being charged for, what the hourly rate is, what products were used and how much they cost, you need to call and ask. I say «call» because if you email, you will not receive a response. And even then, expect to wait a week. Laura will tell you over the phone, but if you want an actual itemized bill, expect to wait a while.

When it became evident that Laura and I were getting nowhere, I asked to speak with the manager. The manager was not available so I asked Laura for his/​her name. Laura refused to tell me. She said that the project manager would call me. When I didn’t hear from the manager, I called again a week and a half later and was told again by Laura that the project manager would call me. She was unapologetic and clearly annoyed at my calling.
It has been months, and I still have yet to speak with the manager — not that I’m still holding out for that call.
Before RMI paints me as a complainer, I shall state the following: I don’t send food back, even when it’s bad; I don’t complain when the person in front of me on a plane reclines; I don’t honk when someone cuts me off in traffic; I have never sued anyone; and I hate confrontation. And when I feel that the service is bad, I usually say nothing, pay the bill, chalk it up to a lesson learned, and move on.
It goes without saying that RMI Mechanical has lost my business. I will never request their services again, and unless you enjoy paying large sums of money for non-​existent customer service, I would not recommend their services to anyone.
Well, I guess that wasn’t so short.