Pop-A-Lock

I had a wonderful experience with Pop-​a-​Lock, all thanks to tech Antoine! A flat tire had added on to my list of unfortunate events this week and then Antoine arrived in a jiffy with a smile and a helping hand! He even took out the mallet (the tire hadn’t been changed in a really long time and due to the salt from winter road trips the tire had fastened on pretty tight)! We were very impressed with his work, professionalism, and winning personality! He is surely a valuable asset to your company, Pop-​a-​Lock! Take good care of him!

I am so disappointed with the service provider that was sent out to me. He was completely unprofessional from the moment he showed up, and said he was unable to fix my flat tire. His exact words were «what do u want ME to do about this? I can’t fix this. You gotta call someone else» I get back into my car to call my insurance company, and a police car pulls up behind us, naturally to see what’s going on. When the popalock guy saw the cops, his eyes bulged out of his head and he ran to his car and drove off! The officers hopped out of the car, asked me who drove off, I told them it was a popalock guy who was gonna help me fix my car, Then the officers looked at my car and started accusing me of
Being in an accident and thought I was lying about everything because of how the popalock guy drove off when they arrived.
They questioned me for over 10 minutes with questions like «if he was here to fix your tire, why did he run off when he saw us?» They also gave me a field sobriety test and I was 100%sober. In the end I was able to prove to the officers that I wasn’t lying but MAN.
I am beyond disappointed that popalock would
hire someone so unprofessional, and I am going to make sure to file a complaint with my insurance company and let them know that popalock service providers do not care about your well being and do not care about professionalism. I tried calling popalock to speak with a manager or supervisor, and the woman on the phone was also disrespecting me, saying it «wasn’t their problem» and then hung up on me. I do NOT recommend anyone to use this company as they do not care for the well being of their customers. This was such a horrible experience and they made my night 10x worse.
Now, if I ever get a flat tire again in the future, I know who NOT to call.

Antoine G arrived on time in 45 minutes despite heavy fog and storm debris. He had a small battery pack, about the size of a briefcase, so no problem to reach my car in the garage. He connected it and my car started immediately. Nice guy. Good job.

They were super helpful when I needed to get a lock cut off of my Public Storage unit because I’d lost my keys to the locks. When I told them it was urgent and an emergency, they were very kind to offer to send out a technician within 20 minutes. Really nice folks!

Happy Birthday Don!
Don arrived almost immediately after I called for Roadside Assistance. Not only was Don ready to work on his birthday, but he had my car fixed and ready to go within 20 minutes of arrival. Everything was handled in a quick and professional manner. I would definitely recommend using Pop-​A-​Lock again!

Wow I’m super surprised that there is even one negative review here. I really have to say I was very much impressed and would most definitely refer Jon to anybody in need. Jon you are the man! Quick, efficient and professional. I was assisted immediately no joke at the drop of a dime quick. I am guessing that Jon did not assist any of the previous negative Nancy’s. Jon you’re absolutely amazing your awesome work ethics totally made an old ladies night half as miserable as it started. ASK FOR JON HE GETS THE JOB DONE 5 GOLD STARS FROM ME!!!

My battery had died after picking my mom up at the emergency room in Berkeley and I called my insurance company and they set up Pop-​A-​Lock to come out and give me a jump. I was told The wait time would be over an hour but they were there in 30 minutes. Antwan helped me out and well as the other gentleman whose name I do not know, but both were very professional, nice and courteous. Ten thumbs up!

I locked my keys in my car, they estimated 1 hour max to ariive, I have waited 2.5 hours already. 3x they would say it they would arrive in 10−15min. It is am hour after they said 10−15min. They claim they would arrive in 7 min now, horrible liars

I am down in Concord, CA visiting my boyfriends family and we came out at 5am about to leave for an appointment and saw that our tires had been slashed. My Geico call representative dispatched Pop-​a-​lock and within half an hour of calling John from pop-​a-​lock came to the rescue! He was professional and courteous and worked diligently until my tired was changed. The Explorer didn’t make it easy for him but he conquered it quickly. With my father being over two hours away I was very fortunate that there was someone who could come out promptly and efficiently. Thanks John!

I called to have my car lock opened and gave the dispatcher my address and told her my phone was locked in the car. The person came and called my cell and then left. I called the dispatcher again and they told me to wait ten more minutes, which was after the person already left. Called again and was told that they were already there and weren’t coming back.. Finally I talked to a manager and they came to unlock my car. For my trouble, 10% discount. NEVER USE THEM