Onelawn

I’m upgrading my review after Darryl, the owner, reached out to apologize for my initial experience. He explained that the rep I met with was no longer with the company and was very cordial in his attempt to make the situation right. I didn’t go with an artificial lawn in the end but they seem to have their fans.

The lawn was installed two weeks ago and I am still amazed how great it looks. I chose the Summer Blend and it looks so real. Chief installer was Hector and the work was so top notch with all his crew. On time installation, with a short delay because the weather changed unexpectedly. They obviously know what they are doing.

We had turf installed in January and it’s beautiful. Unfortunately, once they have received full payment they are done with you. My husband has sent several emails and left a couple voicemails and no response from the salesman. All we need is some reinforcement nails in one area of the lawn and we can’t get them back to complete the job. The three gentleman who installed the lawn did a good job, except for that one area. We are disappointed in the poor customer service we have received and we spent a lot of money on the turf. I am praying we don’t ever have to use the warranty because they haven’t stood by there word as of yet.

Had Onelawn install a lawn in our front yard in August. We were very happy with the whole process, especially the foreman Hector who was commitment to providing outstanding workmanship. We found a small area that needed adjusting. Contacted Onelawn and received a quick response. A crew came out and took care of the problem. We were pleased with the prompt, courteous, and professional service.
We will provide updates on the lawn as time goes on.

We had Onelawn install Super lawn Extreme Summer blend turf today. They started at 8 and they were done before four. They were wonderful, the turf looks great. We went with this turf and company because of the backing on the turf. It is not rubber but with a soft like fiber like the lining of a diaper. The rain or dog pee goes straight through and doesn’t have to find a drain hole.

Great quality artificial turf. Chose the Summer Blend and I have no regrets. They have two shades and I went with the lighter one. The darker one looks too unreal. Their turf is different from others cause it has brown root shoots coming from bottom to increase the real grass look. Also no infill! Bay Area doesn’t get too hot which is good cause grass doesn’t get hot to the touch. Water is very penetrable. No issues with mold. Easy to maintain. They give you a bristle sweep so no need to go buy one. May wanna buy a leaf blower to maintain. Easy maintenance just blow and sweep it to stand grass up again every month or so. I do it biweekly. It’s easy job to do.
They also have option of gopher guard if you have gopher problems.
Timely service from sales to service. Good group of people to deal with. Process takes two days for 620sq ft. Demolish and prep. Then next day install. Great crew and good cleanup after. Overall I highly recommend them over other local competitors given the biggest factor that they don’t require infill.

We used Onelawn in June 2014 and as of today, we have been extremely happy with the lawn. Our two shepherds love laying on it in the evening, our grandkids like playing on it. I am extremely happy we used Onelawn.

We had our lawn installed in May 2014. It took a while to get an appointment because the drought has made artificial lawns more popular, but when an unexpected opening popped up OneLawn penciled us in. The product is the best we saw and we looked at three other contractors. The team worked with us, including shaving down more of the area and reinstalling when the terrain was too steep for our little guys. We love the results. It is beautiful and so kid friendly we have increased the use of our backyard by 100%. It does get warm, but in Alameda not usually a big deal for us. Best landscaping decision ever!

We’ve had our new lawn for about 2 months now — and we absolutely love it!
Everything from the quality of the installation to the service was wonderful with Onelawn.
First off, the actual lawn looks fantastic. We looked at a lot of options and we are very happy with our selection. It’s still the most realistic turf we’ve seen around. After reading reviews here I was a bit worried about seams, but I watched them install it and I seriously can’t spot them at all. The work team spent a lot of care during the installation to make sure we were happy. Once my neighbors saw it, they started asking a bunch of questions and talking about how they were going to look into getting it.
For the feel: We’ve got two dogs and they go nuts racing around on it, rolling on it, etc. They LOVE it. We enjoy just sitting out in the sun on it. We used to never spend much time in the backyard (check out the «before» photo!) and now we are out there at least a few times a week.
Maybe most importantly, the people we worked with at Onelawn were top quality. Jon was great to talk to and provided lots of information when we were evaluating it. He walked us through the details and was never pushy. Then Kirk came for the final measurements before installation and was amazing. I had some last minute changes and he was more than accommodating. For the installation, the work teams were friendly, hard-​working, and thorough.
We had a slight snag on some of the timing and Kirk was there, late night on a weekend, making calls to ensure the job would get finished around our schedule. It was awesome.
Their team really prides themselves on integrity and it shows. I would work with them again in a heartbeat.
For those on the fence: the price isn’t cheap — a bit more than some, a bit less than others — but it was ABSOLUTELY worth it. We got a great installation from a professional team, and now we have a beautiful, usable backyard. The fact that we don’t have to water or mow is sooo nice too.

These guys are the worst and a total waste of time. Took my deposit signed a contract and then called the day before they were supposed to do the job and canceled on my voice mail. I have called them several times and no one returns my calls or my deposit!

My first experience with OneLawn was 2010 — I had a small area done (20’x20’) at a rental property, to see how it would do. AMAZING stuff. Almost 4 years later, it looks as good as it did when it went in. It’s easy to care for, the tenants dogs love it (as do the tenants), and it was well worth the investment.
This week, we had our own lawn done — a much bigger area. We are SO pleased with the results. First of all, each experience, from the initial estimate (which included a visit to measure — so was completely accurate — price did not change) (Lance), to the site visit (Kirk) for more detailed info and measurements, to the installation itself (Juan and fabulous crew) was more than pleasant. Communications with the office (Jason) were top-​notch, including phone calls and emails to confirm, reconfirm, explain, etc.!! Everyone was on time, polite, communicative, and I felt like I knew what was going on every step of the way.
On the installation itself, the crew was on time every day (it took three days, JUST as they had predicted), pleasant, professional, and was wonderful on clean-​up too. The foreman, and sometimes other members of the team, kept us apprised of everything going on, explaining details so we’d understand the process and making sure we were happy all the way through.
The finished product is GORGEOUS. Looks amazing, and I hear that this stuff looks even better after it’s had a chance to settle, and also fluff up a bit (from having been in a roll). Looked great to us right at the beginning. Our dog sniffed around, then ran (really, zoomed) around and around as if to say, «yipppppea!!» — then flopped down, and eventually went to sleep on the stuff. Ahhhhhhh…
I would have OneLawn do another installation in a heartbeat. Thoroughly pleased! And sooo happy not to be spending any more on water, and other stuff! Great investment!

We had an aritifical lawn putting green in our backyard when we purchased the house. The sand infill was so hot that when we let our toddlers out, they cried because their feet would burn. Furthermore, we had sand tracked all through the house which got to be a pain to clean up. We decided to go with Onelawn because of their no infill technology. We were also pleased with the realistic look of the sample lawns that they showed us. We decided to go with Spring Green extreme and couldn’t be happier. Our lawn looks amazing. We don’t see any seems and the feel of the lawn is actually softer on the foot than the sample that was shown to us.
We also have to give kudos to the service provided. We had multiple «fixtures» in our backyard including an irrigation system, in ground lighting, and brick outlines which needed capping/​removal prior to installation. They did a fabulous job at removing these. They showed up on time each day and completed the job as planned.
What was also greatly appreciated was that we had some concrete blobs in the lower part of our yard which needed removal and we didn’t want the gardner contractor ruining our new lawn so Onelawn was able to reschedule our installation for a later date so that our lawn wouldn’t be ruined.

I used Onelawn to install turf at my home. I had a fairly large job which took about a week. I did have one issue with a seam showing. Over a course of about 5 weeks they tried different solutions. They finally got it right. They never stopped trying till it was 100% correct. They were very good at picking up the telephone and coming out at specific times to do the repair. I am a very maticulous person who literally wtched every step. The installers were terrific to have around. I interviewed at least 6 different companies and Lance really impressed me. He did everything he said he was going to do. Never once felt I overpaid. I really got a fantastic job. Thanks Onelawn for a terrific job and standing behind the one seam till it was right.

Our new lawn is totally awesome. We debated about doing this and when we contacted Onelawn, they were very generous with their time and were happy to answer all of our questions. I’ve not had such good customer from a business in awhile. After the lawn was installed, we were so pleased with the results. Onelawn even followed up to make sure nothing about the install was a problem. I can’t recommend this business more. They should get ten stars for their service and attention to detail. You cannot go wrong with Onelawn!

Terrific service and terrific product! From the owners, Lance and Keith, to Colleen, who answers the phone, to the installers of the product, Benny, Juan, Victor, Jose, and Larry, I could not have had a better experience. They did exactly what they said they were going to do, when they said they were going to do it.
Overall, a terrific experience for us and I would absolutely use One Lawn again!
Doug

3÷11÷2010 — I think they got my messaage about communication — One Lawn has been back to my house and spent several hours working on the seams (2) that were highly visible. it did make a huge improvement and if I didn’t know where the seams were prior, I think I’d have a hard time saying for certain where they are. In the end I’m pleased, it just took a lot of effort from me to get the ball rolling, I can only hope they continue the greatly improved communications I got towards fixing my issue.
Unless you like Not getting called back or messages returned, Don’t use Good Nature /​OneLawn, the worst I’ve ever had do work for me.
my two cents, I got quotes for back and front lawns and I stressed multiple times, as in many many times, «No Visible seams!!» as the lawns my wife and I went to look at that they had done had VISIBLE seams. They assured me, several times that with the «newer product», there would be no seams visible” Guess What? I have visible seams! and a total lack of follow up on there part to come back and use there grooming tool to try to make it go away.
We therefore did NOT have them do the front lawn as I can’t have visible seams where the lawn looks great, looks real, till you see the seams. it feels like the old tell em what they want to hear, take the money and run…