In & Out Cleaners

I had bought a suit that needed to be altered the same day due to a wedding I had to attend that night. I called this place and they told me they can make the fix within a few hours. I brought my slacks in and I was welcomed by the owner and register person, along with two little dogs. After dropping my clothing, I came back after about two hours and the slacks were ready and fit me perfectly! They accommodated my needs promptly and in addition, they were very pleasant. Thank you guys so much:)

I’ve been going to this cleaners for years now. Before they were at this location, they were in the shopping complex on the corner of Hickey Blvd/​el Camino Real. Even when I lived in Pacifica I still came to this cleaners because of there great prices and wonderful customer service. I feel a loyalty to this place and I will continue to go here as long as they are here and I am here. Oh, and sometimes there are really cute little dogs inside that like to be pet. Woof!

These folks deserve 5 stars from me for fixing one of my best shirts that had gotten some dreadful sweat stains.
They were very careful to not promise to be able to fix the shirt as they were concerned dry cleaning couldn’t fix it. I promptly began mourning the inevitable loss — however, they returned it to me like new!
Will definitely be returning here for my future dry cleaning needs.

I have been using this business for years and haven’t been disappointed ever. Brenda and Edmond have always provided me with prompt, efficient service and are so friendly too. But more importantly my clothes are always fresh, pressed and ready. It’s nice to know I’ll always get great service.

I recently started my own business and started using In & Out Cleaners for my linens. Not only is the service excellent, the owner Edmond & his staff are very friendly and personable. I go every week and my linens are always ready when promised, sometimes earlier. Edmond always carries my linens to my car for me, which is service I consider «going above & beyond!» My business is in Pac Heights but I continue to use them because of the awesome service and it’s convenient location to the stores I regularly shop at, i.e., Costco, Trader Joe’s, Target, Sprouts Market, Daiso… There’s also free parking in the garage, if the meters are taken. Oh & you’ll be happily greeted by Lily and Crystal as you enter… 2 of the cutest white chihuahuas. Totally worth the drive, $ and time!

Convenient and across from Trader Joes. Too bad they botched one of my more expensive dress shirts. The neckline was still stained. When I asked, she got defensive and said it was the best they could do. The best I could do at that point was to leave and not patronize the place again. Wanted to give two stars, but could not get past the attitude.

We discovered this dry cleaner when we moved to the area about a year ago and even though a new dry cleaner has opened closer to our house we will continue to go here. The reason is Brenda. She is fantastic. She remembers us by name, is extremely professional, efficient, & friendly. We have also used their tailoring service & everything turned out perfect. I was hesitant to try it because Brenda takes the measurements & then sends it to the tailor, but everything was perfect. We are now loyal customers!

Very friendly, very reasonable pricing.
Only hiccup may be parking if you stop in around the wrong time — only about 5 spots in front.

Been going here the last 2 years for my dry cleaning. Brenda is Great! Never had a problem until last month. Brought an expensive flower girl wedding dress to be cleaned. It only had one small water stain on the front. I asked for them to remove it. They tried 4 times (the last without even calling to let me know they sent it «somewhere»). Most likely to another dry cleaner… With NO SUCCESS!!! End result they caused 2 tears and 2 additional stains on the dress from the cleaning process. Not to mention the pleated front of the dress was ruined. Never would go back there again.
The owner Edmond would not return the dress back to me, since I accepted the cash. Which I felt was wrong. They are the experts when it comes to dry cleaning. If you can’t removed the stain then stop trying! I shouldn’t be returned a damaged dress just because you decided to keep cleaning it, hoping to save you money. I got my money back for the damaged dress and the money I spent on their MANY FAILED attempts to clean it. However, only AFTER I demanded that they pay for the dress.

Great dry cleaning place — friendly, efficient, parking right outside (usually), does a great job, and prices are fair! No complaints!

Moved to a new home and it is time to find a new shirt laundry. Sent in three shirts to give this one a try. Staff was friendly and shirts were done on time. However the middle shirt in the set was poorly pressed. The collar is sitting funny and there are creases/​wrinkles ironed into the shoulder where they should not be. A quick inspection by the presser or the bagger should have seen it. This is not the place. I will have to try another.

Friendly and excellent service.
I have been a customer here well over a year and I’m always greeted with a smile. I’ve brought my suits, dress shirts, ties, slacks, jeans and even tees here at least 4 – 5 times a month and all my items are exactly to order. Edmund and his staff are great at providing the correct services for all my items and giving me the knowledge and reason for price points (extremely competitive & low).
The turnaround time is usually 3 days and they are willing to rush items if needed. I’ve had 3 alterations done to my suits and they came back perfectly fitted, completely eliminating the need for me to head to my tailor in downtown SF. Last but not least, I’ve also experienced their shoe repair service. A total one stop shop.
The parking in front is metered, but they do have 2 spots for customers in the garage.
If you’re cleaners have broken some buttons or misplaced a item, head on over here to In & Out. They’ll gladly turn that frown upside down.

I was very happy with Lakeside until their prices increased… again. I followed the advice of fellow Unilocalers and found In and Out. After a year I feel confident recommend them. They are consistent, great quality and they have reasonable prices. I should add that I’ve only had 2 – 3 items dry cleaned, I go here primarily to have my husband’s shirts cleaned and pressed. They do a great job, I really like both of the people I’ve met that work there and I kind of look forward to that piece of licorice that I get when I drop and pick up. :) Sometimes it’s the little things!

Very professional and thorough. Came in to get my 3 piece suit altered and Edmond was very informative and he made sure everything went smooth.

This place is always clutch when I’m in need of cleaning. Never have problems with them. Service is always super good. This is a great local business that is worth supporting.

I am a very loyal customer have gone here for 1 year and was VERY DISAPPOINTED with their lack of service and attention to my items. They damaged my $ 125 Tommy Bahamas shirt. This occurred several times with other pieces of clothing. When I confronted the owner– NO apology extended and they applied the full charges to my order. I would not recommend coming here for dry-​cleaning service. The clothes still smelled bad, looked dirty, and the staff is insensitive when I pointed these mishaps and talks back claiming its not true.

Normally, this place is pretty good. I have been coming here for the past year. Recently, they have been getting busy. My clothes do not come out as clean and well pressed as they used to. The creases are always off now and they have become careless.
I went in the other day and a lady was helping me. I was about to walk out when I realized that my clothes would not be ready for a week. I needed my clothes sooner and asked if I could get it back because I needed my clothes sooner. She said no because the clothes were already in the back?! I literally JUST gave them to her. You can not walk two steps and take them out of the pile of clothes in the back! As a loyal customer, I was very disappointed and will NOT be returning.
I tried one hour dry cleaning a little further from my house, but MUCH better and great customer service! The lady there is very nice and helpful.

Um did I visit the same dry cleaners as all the other review writers because my experience sucked
I went here for alterations and dry cleaning.
Alterations: The woman did not know what she was doing. I could tell right away that she didn’t have much experience as she just looked so confused and kept asking me a million questions. It’s like hello I just want it to fit well! Needless to say when I picked it up everything was super baggy, not even close to fitting.
Dry cleaning: I don’t even think they actually cleaned my clothes. I threw on one of my tops to wear to work the next day and there were still small marks of dried hairspray near my collar, I literally dabbed water and soap on the spots and the disappeared. None of my clothes smelt clean or even looked ironed.
Never coming back.

Service with a smile still exists :)
They accommodate expediting your precious drop offs without hesitation.
I love that they remember us by name, as well as what we are coming in to pick up, even without presenting our claim tickets.
PRO TIP:
Street parking can be tough and is metered til 6pm Mon-​Sat. Take advantage of the convenient FREE PARKING in the hidden garage (driveway to the left of their doorway).

I’ve been taking my suits and dress shirts here for about 2 months now and have to say, they have been doing a great job!
They do the best they can and expedite the process if necessary. I’ve also brought a couple things to them to get some alterations. I didn’t know this, but a tailor comes to pick it up and comes by every mon/​wed/​fri. Fine by me as long as it looks good. Prices are also pretty reasonable when it comes to dry cleaning.