Fast Track Airport Parking

Closed — I drove by the lot the other day and it was cleared out and the entrance was fenced off. This was my «go to» parking lot for SFO. I guess it’s off to Park n Fly.

This place is CLOSING for good reason. Booked with Expida and they acted like it was booked on mars. They treat people like they are closing. Do not answer phone and like many others who reviews here, it took me 25 min to leave the place. I was the first one in line.
Expida said they had LOTS of complaints about this place.
I said «like» .like to many times.

Man, I was trying to find a decent long term parking spot for a recent trip but didn’t want to use Park N Fly anymore since they overcharge all the time. I read reviews on several companies and really, everyone has something bad to say about EVERY place I researched. Some were worse than others… big car dents are worse than being overcharged IMO.
So I ended up going with Fast Track since they were right next to Park N Fly and I’ve seen them numerous times and know how to get there. I also keep the keys to my car so nobody else gets in during my trip.
I went online to reserve a spot and lock in a price quote they calculate for me, print it out, keep it until I return from my trip and pay EXACTLY the amount on the paper. No billing surprises here. The shuttle driver gives me a stub with my car location number just in case I didn’t write it down myself, which I then give back to him on return trip.
Their shuttles arrive less frequently than their competitors at the airport though so you should call them when arriving back at SFO for a pickup to speed up the process.

Typical off-​airport parking lot. I started using them because Park ‘N Fly up the street made me leave them my keys, so I started going here instead. The surface is kind of beat up, but hey, it’s a parking lot. You’re not vacationing in the parking lot, it’s just a place you go on the way to the airport. Shuttles seem as frequent as any other off-​airport company, and you get picked up and dropped off at your car.
My only complaint, and it’s a minor one, is that about a year ago I realized I had paid for parking for 52% of the year to date. I asked if I could just rent a space, but it was more expensive than using their discount coupons. Oh, well.

Pluses: Good location; large capacity; they honor frequent parker points.
Minuses: Arriving passengers have to wait forever for a van – I’ve counted 3 – 4 vans from competitors like SkyPark and Park-​n-​fly before a Fast-​track van arrives.; Outbound: inconsistent routes – sometimes they do domestic first, sometimes international. It’s usually the one I don’t want. They should be consistent because it makes a significant difference if you are cutting it close.
NOTE: since posting the above review, I actually heard back from them. They say they are adding a van on that route. In the interest of full disclosure, I should mention that they also offered me some freebies. I won’t change my rating for now, but if things improve, I will do so.
I should point out that their lots in the East Bay seem to be better run, from my experience.

The place is very deteriorated, uneven parking lots and in plenty instances gravel is used because they are too cheap to put cement. The buses are very deterioration as well.
While the bus drivers and most the staff was courteous and helpful the manager was the total retard. No wonder the place is going down the shitter.
Work paid for my parking through Expedia and they gave me what they thought was the right voucher. The attendant at the toll told me to go to the office to get the right voucher, after all it said here that I had a voucher, it’s paid for and all I needed was the right document. I walked to the office, explained what happened and the manager just said, «Sorry i can’t do anything.» I asked her to look into her system to see if my voucher code was registered or to call Expedia. She was like, «Sorry, I have no way to get any information from Expedia.» I was very upset, I know it’s not her fault that I have the wrong documentation but she could have picked up the phone. So since she wasn’t going to do anything I sat down in front of her, called Expedia and did her job.
I called, gave the information which was already in the document and then out-​loud and clear asked the Expedia customer rep, «Ma’am, if the manager of Fast Track would have called, could she gotten then same information I just did.» Expedia: «Of course, in fact the code for the voucher you have should be in their system.» The manager I’m sure wanted to strangle me for proving her wrong in such a blatant way.
As I mentioned before the manager is far from owning that title but the other staff was incredible helpful. From helping with luggage to drop customers off at the correct place.

Whew, there are some war-​stories on here about this place.
I have had nothing but good experiences here. Drive in, park, jump on the shuttle, go to the airport. Come back, wait for a few minutes, jump on the shuttle. They drop you right at your car, and then you drive to the gate, pay, and drive that long drive home.
I can see how this place would be a mess around the holidays. Then again so are the airports.
I’ll use it again!

I have always had great experiences parking here. Everyone is extremely nice and works hard to help me find a parking spot and get me to and from SFO as quickly as possible.
The driver circled around to pick me up from my car and I didn’t have to call the company after I landed back at SFO because a shuttle car was already waiting. Plus, the shuttle driver waited until I got in and STARTED my car before he left me in the lot. Something that I def appreciated since it was almost midnight. Even thou the lot was dark I thought they did everything they could to insure my safety and to provide the best most efficient service.
Bonus: every time I park in the lot the ticket agent refers me to the website to check for available coupons. Here is the latest link.
Oh, but as a previous reviewer posted. There is a 8.00% Access Fee and a Service Fee of $ 2.00 added to the parking charge. Is the Access Fee a state tax? I don’t know. But it really adds up when you park there for a long duration. Be prepared to budget for these added charges.
However, it does appear that national holidays are deemed «Special Days» and the charge is only $ 3.00 for that day.

I always park here if I’m flying out of SFO.
You pull into the lot and tell them how long you’ll be gone for… they’ll ask you to park in a specific area based on your stay… as you park, a bus will come and pull up next to you. You load up your stuff in the shuttle and tell them which airline you want… they hand you a ticket with your location. You get dropped off in front of the terminal and be on your way.
When you return from your trip, you wait for the Fast Track shuttle (usually where the other shuttles come/go)…hand them your ticket, you get dropped off in front of your car, pay at the gate, and you’re off!
You can also prepay your parking fee for a small discount. Search around there are usually coupons floating. If you travel a lot they also have a frequent parker «stamp card» type thing.
–1 star because it’s not covered parking so you’ll need a car wash afterwards… and the lot is a bit dark at night.
Other than that… I haven’t had any issues or problems with them. Been using them since they were called PCA Parking…

Parked here again last week… and used an online couple that saved me $ 3 per day, a total of $ 10!
LOVE YOU FASTRACK!!!

Undoubtedly fast and convenient. In and out with the quickness. By the time your car is parked, the red shuttle is waiting on you. In a matter of minutes, you have arrived at the airport and vice versa. I will always use this method of transportation to SFO, and I get to drive my own car back home. No waiting for airport shuttles to my home or buses to arrive. Their coupons slash prices btw ~ parked there Saturday thru Thursday for $ 58, got 2 days free. Super Shuttle and Airporters charge $ 15 – 20 pp, and with a family of 5 or more, do the math.

As a another poster recently mentioned, I was also contacted by Will, the new manager for this parking lot and he apologized to me for the difficulty I had experienced. He even offered to help me get the reimbursement I was due after having to pay for parking twice over the holidays. Unfortunately, it appeared it was going to be somewhat difficult to do an actual reimbursement, so he awarded me some free parking instead for an upcoming trip.
I really appreciated this gesture and decided I would be willing to give it another try. I initially had trouble making the reservations online, but Will stepped up to the plate once more to get me taken care of.
I have to say, I had a much more positive experience this time around. I had a shuttle waiting to pick me up as I parked. Even as I returned home last night, there was a shuttle in the designated pickup area to take me back to my vehicle (I know there was some luck involved, but it was great to walk outside and step right on to the shuttle). Both drivers to /​from the airport were courteous and I felt safe in their vehicles.
I have raised my rating to three stars based on this recent experience, but I will be traveling a few more times this fall and will see if the improved customer service continues.

7÷30÷09 update
I received a message from Will, Fast Track’s new Manager. He apologized for what happened in my earlier experience. He outlined his goals for wanting FT to be known not only for their low rates but also for excellent service, and requested that I give them another chance. As I have said in the past, I appreciate the efforts people put forward to rectify a negative experience of one of their customers, and this is no different. I really do applaud Will’s efforts to give better service, so I added another star.

The parking: perfectly fine.
The employees: Disorganized – they had *real* difficulty finding my key even though it was in an envelope with my name on it taped in the booth right where they themselves had told me it would be. After an arduous search I had to peek into the booth myself and point to it for them. Stupid – this isn’t said out of mean-​spiritedness at all. It was just staggeringly difficult to communicate anything at all to them. On the phone they were completely unable even to give me directions to the lot. You would think this would be routine for them, but a random stranger who overheard my conversation had to give me the directions the employee on the phone couldn’t. But friendly – I was polite to them and they were polite to me; they simply were *incapable* of being helpful.

Easy access coming from 101 South, right when you exit So. Airport Blvd, immediately (after making a left) pull into the first parking lot painted bright yellow. That’s Fast track.
This lot is not too big, but if you go and make your reservations online, it «guarantees» your space and you might get a good deal; I locked in a rate of $ 8.99 per day. (regularly priced at $ 12.99)
The weird thing about this lot is, there are no official shuttle stops. The shuttle bus driver just kinda «stalks» you. Haha.
I said so because, after I pulled into an empty spot, not even 5 minutes later, he was already right behind my car, ready to help me with my luggage. Whoa.
Don’t fret about remembering what spot you parked in. Once you get settled in the shuttle, the driver hands you a ticket with your parking spot number on it. (which you will need to give him on your return trip)
On a weird side note: after my trip, coming back from the airport, a certain shuttle driver who shall remain «nameless» tried to hit on me! I knew he was just doing that for a generous *tip* but considering he was a D.O.M., that was just too gross for me!
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —
footnote: D.O.M. = Dirty Old Man

Worst parking lot I’ve ever parked in, for several reasons:
1.) They were full when I arrived so we were required to leave my keys with them so they could move the car
2.) They left a new scratch on my front bumper and when I complained about it, there were no apologies, just made me fill out a claim form.
3.) When we got back, we called the number on the claim ticket, and no one answered. It didn’t go to an answering machine, and I tried that number 3 different times. Finally called a different number and got an answer. The shuttle took 15 minutes to come get us.
4.) They had no idea where my car was when we got to the lot. We drove around for 30 minutes looking for it. And then the keys weren’t on the windshield, so another 10 minutes to get the keys. Basically I paid an extra hour because of their incompetence. WTF!
Customer service was bad, very disorganized, and very incompetent. DON’T PARK HERE!

Methinks not indeed!
Aarrrgghhh! The most frustrating ordeal of my whole trip out to the midwest. The people there are rude, stupid, and simply unhelpful. I tried to ask questions because well, silly me, never parked at this lot before and the stupid biotch doesn’t even want to help me out, makes me practically yell through her little booth thing because she’s too lazy to open her little window. Now I know it’s 4am, and freezing cold, but jesus how effen lazy can u be?
The only reason I’m not claiming negative stars is because at least the car was safe the whole I was gone, and the parking was cheaper in comparison to other lots. Other than that, will never go back, will just go back to having a shuttle pick me up or have someone take me to the airport.

Cheap is good and they’re always one of the first vans you’ll see when you get off the plane. What do you want a gubernatorial bj on your way to your flight?!

Delay, delay, delay.
I pre-​paid for parking and was waiting in line at the exit behind 6 cars. With two exit gates operating, I can say with no exaggeration that I spent 25 minutes in line. Unfuckingreal incompetence + no apology for the delay = I will never park here again.

One star is generous.
It took forever to find this place, and then we got there at 5am Thanksgiving morning and they had us triple parked. We left the key, which is a little unsettling at a cheezy bargain parking lot, but obviously necessary. They gave us a ticket and told us to show it to the driver on the way back.
We got to the parking shuttle area at 10:50, and YAY! There was a shuttle there! Boo, it was full. The driver said that there was another shuttle coming in a few minutes. This aggravated lady said «good luck, this one took 40 minutes!» Crap. Well 15 minutes later, here comes another shuttle. Gave the driver the ticket, waited for everyone including sassy high school punks and loud lunch lady (how do you think I knew she was a lunch lady?!) to get on — again shuttle is full and people are left waiting. We take off, and drive by the international terminal. He stops, opens the door to show we are full, and does that a few times at this shuttle stop. One guy starts yelling «we’ve been waiting f***ing 45 minutes!» Seriously, the airport was NOT that busy at this time, and why do you drive by the shuttle stop if you KNOW you can’t fit anyone else!
We finally get through the agonizing ride to the lot. The lot is a whole other story. The tickets that I gave the driver do no good — we drive where the car was left and its not there. The aisles are so packed and I swear the driver is going to hit a car. We go all throughout looking for everyone’s car, and everyone demands they get dropped off at their vehicle, instead of just in the row. Finally, we are the last, and the jerk decided NOW is a good time to call in about our car since we don’t know where it is. He asks us what row we are parked in — isn’t that what the ticket was for??? I gave it to you and I didn’t memorize it, MY BAD. He goes to look for the key, which they have stored in ANOTHER shuttle (oh my god) and comes back 10 minutes later. We start driving around the entire lot, and the only way we find the car is by constantly pressing the alarm button.
Then we try to get out. We wait in line behind the exit gate, there is one car in front of us. We wait forever, the gate is up and the car is not moving, but no other exit gates. Then another wonderful shuttle comes in, and starts laying on the horn for us to maneuver out if its way in the tiny ass parking lot — you really could not have gone down that other aisle dude?
Don’t park here, go to the marriot, hilton, or expresso. DON’T DO IT!