AW Collision of Serramonte

Came in with a confused scattered WORRIED mentality of my accident and I left feeling secure. I had Miguel Martin as my specialist and he literally talked me through everything and made sure I left feeling worry free about EVERYTHING. He took my worries away which is what you want during sometime like this. I would not hesitate on coming back or referring to everyone who will hear me. Came back to my car looking like it was brand new, they detailed it inside and out. All around the best service ever!

AW collision is like a five star hotel! The lobby is large and clean with professional and friendly receptionists. My RX 350 rear bumper was damaged in an accident. I decided to give them a try even though their estimate was higher than the other body shop. Using OEM parts and getting quality job done are more important to me than payment.
Thank you Michael Ng for your professional help! You answered all my questions patiently before and after I decided to give you the job.
Seven days later I picked up my vehicle, and it was like a brand new car! They cleaned not only the exterior but also the interior really good and most importantly they did not forget to put my license plate back (years ago, the other body shop Auto Collision Center in Daly City forgot to put my license plate back that made me worry about the quality of the job).
Overall, great work and service! It has been a pleasure doing business with AW Collision in South San Francisco.

these guys are pro’s, From start to finish they did an amazing job. I highly recommend
AW Collision.

I had a small bumper problem with our Lexus, and found out the bumper was cracked. I was referred to AW Collision of Serramonte by one of their employees, Allen Riveta whom we met at lunch.
We met with Allen at AW.
Allen was an incredible help, and we received an estimate that was acceptable. They arranged for the new bumper to be painted so it was ready when we arrived. Because they were ready, we were able to have the new bumper installed for only a 3 hour wait, so they made it very convenient for us.
My wife and I were very pleased with the service as well as the way Allen handled everything.
We definitely will use them again, if we have a problem.
David J, San Francsico

Thank you Dennis Martinez for your assistance when I brought my car in for repair. I was hit on the freeway and Dennis made the process an easy one. He kept me informed along the way and made sure all was done to my satisfaction.
Thank you Dennis! Thank you AW!

I am embarrassed again because I got swiped by another car on Oak St in SF. I almost let Alioto’s Garage on Folsom fix it because this is where Geico has an office and also Enterprise Car Rental. I left my car and before giving me the estimate, they’d already disassembled my car (in less than 12 hours and before giving me the estimate) and offered me a decrease in my deductible if I agreed to NOT have everything fixed. This made no sense to me and lead me to believe they would cut corners. I called Miguel at AW Collision and he arranged to have my car towed to AW. He explained to me in detail the work that needed to be done — the way Lexus would want it done. I picked it up today and it is flawless. Alioto’s still has the $ 500 deductible I paid them — what a rip off! Yes it cost the insurance company a little more to have it fixed but this is why I have insurance. I want my car restored and not repaired with used parts and generic paint. Trust me when I tell you to stay away from the places where the insurance company has an «arrangement.» AW is top notch.

It’s amazing when you get your car back from AW you are happier with your car than before the accident. When my car got hit, I felt SO bad since it’s only two years old and I took really good care of it. It was almost new. So when my car got banged up badly on the driver side, I felt really really bad. I didn’t think it would ever be the same again. Two weeks later after I got my car back from AW, it was like when I just bought the car brand new two years ago. AW does amazing work and David took really good care of us (me and my car). I could not ask for anything better. The entire process was painless. They even took care of all the painful insurance matters AND got me a car rental. And did I mention they lifetime guarantee their work? You won’t find better.

Got into a little fender bender and bough it here per dealer recommendation. I initially got an estimate when the ship was located at Serramonte but had the repairs done at the new facility in south SAN Francisco. The new facility is large and nice and clean. I know that means nothing to most but I felt confident leaving my car there and having work done. I worked with David and he was very approachable and easy to communicate with. My only issue was not getting my car back when I was told it would be ready. David however gave me a discount n the deductible and apologized and and explained why there was a delay. I really appreciate that. He could have said nothing but he didn’t. Thank you, David! Now on to the repair work.
My car looks amazing! It looks totally brand new! The paint is matched perfectly and its butter smooth. I’m extremely satisfied with the service I received. I would totally recommend taking your business to AW Collision!

Had such a great experience with them. Fixed my car with no haste. Took care of everything.

I cannot begin to explain how happy I am with both this body shop and the Acura dealer next door. I’ve had my share of body shop and dealership experiences being from LA, but no one comes close to the service and work I received here.
After a hit and run, my drivers side door needed replacing. They took $ 100 off my deductible and did an impeccable job fixing it. Even months later when I had a molding come loose, they told me to bring it in for a free replacement.
I love my Acura and everybody from here that come with it!

When my wife and I got into an car accident around beginning of February, I didn’t expect that my car would be repaired for at least a month. Working with USAA and A&W, I got my vehicle fully repaired within two weeks of the accident. David was wonderful in keeping me informed of my repair status and after an one day delay caused by Nissan Dealer sending A&W a damaged part, A&W completed my repairs without any issues. Working with David was a delight as he was very professional and told me what I need to do in case anything was wrong with the repairs. I would definitely recommend A&W Collision for all your car repairs as they do a great job and ensure that you are satisfied.

Workign with AW collision was a fast and easy process, I’ll highly recommend this place to friends and family if their car is ever in an accident. Excellent work done in a rather good timing to get me back on the road with my car. Allan and David always kept me updated on my car and explained to me the whole process. Now my car looks like nothing ever happened!

I took my Toyota to AW after researching that they work with and use Toyota parts. First of all I was very impressed by Michael Ng, he was professional, polite and considerate to my concerns. He took care of dealing directly with my insurance. My car was ready, washed and cleaned on time! The workmanship was great, I felt like I got a new car back!

Recently was in an accident and went to AW Collision of Serramonte to perform the repairs. They did an outstanding job! My car looks great! Excellent customer service from Michael Ng and Jano Manoukian who assisted me and kept me updated on my cars progress.
Great job AW Collision!

My car got rear ended and after doing some research I found AW Collision. I meet with Miguel Martin, he was very helpful and explained in detail the process. He said he will take care of everything including dealing with insurance and I don’t need to worry about it. Miguel kept me updated every other day on the progress. Miguel is nice, friendly and great to work with. I was apprehensive at the beginning but after speaking and dealing with Miguel all my apprehensions and fears vanished. Thank you Miguel for the great job done on fixing my car.

Best place to take your car, they take really good care of their customers. They will always keep you updated. You will not be disappointed with their work!!! Allan is the best in there!

When the roommate got into an accident with the RX, he did a little research and found AW Collison. A guy had side swiped him on Geary and pushed him into the center divide. So the front of the passenger side was messed up and the left side of his car suffered a little damage as well.
The other guy’s insurance estimated it would take about 10 days to repair. It actually ended up taking a whole month. I didn’t really mind as we had a rental the whole time. I’d rather have the repairs done right, but I think a whole month is still a little too long.
I only went with the roommate to try and pick up the car, but unfortunately there was mix up and the car wasn’t ready. We’d have to come back in a couple of days. This was slightly annoying as they made us sit there for a good 15 – 20 mins before telling us this.
It’s been a couple of weeks and the car looks great! The passenger window was screeching when we first got it back, but that has stopped. Other than that, no complaints about the work done. It looks all shiny and new.
Overall, great work! But I think it takes way too long. If the other guy’s insurance didn’t cover our rental, I’d want our car back sooner.

Wow! What an amazing experience! During the heavy rains of late December, I ran over something on the freeway which caused the lower panel on the right side of my car to come loose. If I was a DIY guy, I may have been able to fix this. But I know nothing about how these things are attached to the car! I plan to take a long road trip after Christmas, and didn’t want this to fall off somewhere. I called AW Collision and luckily they were open on Christmas Eve. I was told to come in, and they would take a look. I drove in, David was my estimator. He looked at the car, asked for the keys, and took it in back. Minutes later, like a miracle, it was as good as new! I asked him how much it would be (knowing that the hourly charge for this type of work is high, and that they only charge in full hours). Well, to my complete surprise, he said «no charge»! I said «you gotta charge me something», and he just smiled and offered a kind handshake stating «this is the holidays»! Amazing, long ago people like this existed and helped to take care of others without asking for payment. I find the people at AW Collision to be very caring professionals, who will get the job done right, and not nickle and dime you along the way. Keep up the wonderful work, I will not only be back but will tell all my friends to see you. I really got my Christmas present early!

Since my last review, it turns out that Darren Seneres & Netto (his sidekick) was fired for illegal practices. The moron (Darren) did work on my car saying that Lexus guaranteed it. However, they didn’t guarantee it nor was the work good. The shop is great but it amazes me that such practices were tolerated.

This place is awesome! Miguel kept me informed every step of the way! Will definitely refer all my friends here. Customer service is A+

Great customer service with Omar and staff. Though the estimated times were off, they were open to communication and completed the service to our satisfaction.

Omar is awesome, he was very sincere about the damage to my Lexus IS250 2015. I recently bought and accidentally got the rear bumper scratched after 6000 miles. Omar was accommodating and will work with you. Now my car looks as it was brand new again and amazed with the estimated time. Thank so much Aw and Omar!

Recommended by Hyundai after a fender bender. Quote was $ 4000 above ARCO. High volume shop with slow turn around. These guys are a rip off and paid to have my previous review removed.

I’m rather pleased with the service I received. My back bumper was being fixed complimentary through City Toyota and my front bumper was struck while I was parked a few months back. Since my car is going to be in the shop, I figured to get my front bumper done as well. I dropped in, spoke to Michael and he was able to give me a good estimation of the cost of my bumper in no time. I drive a tC and the color is limited edition therefore it is difficult to match. It took about three days and I was able to confirm that he will be dropping off my car to Toyota and have everything done before my rental car needs to be given back. He was friendly, prompt and returned my calls efficiently. My car looks brand new and I am eternally grateful. Thanks for your help Michael!

Very fast, kept me constantly informed, when they found minor defects on the car, they just fixed them as well, free of charge, would definitely come back again

Just have my Van back! Kinda delay but it’s worth it! Just wanna thanks all the people who made a great job especially Dave!

I can’t belive it my car got hit again. Good thing I know about aw collision. Beautiful work. Paint matches PERFECTLY. My car looks better than new. Johnathan thomas was so nice and polite
They stand by their work, piece of mind. I hope not to have to return but if I need body work in the future I’ll go back in a hot second.

Good work. Good customer service. AW did an excellent job. Had a few scratches on the car that was not included in the work performed and they touched them up with a smile. I will come back again if further work is needed on my car.

This is an awesome place to take your vehicle and great pricing. My service guy is Michael and I always get my vehicle back in great condition. They can drop you to the near by location for food while you wait for your vehicle to be completed. Great and friendly workers and wonderful staff too.
They deal with your insurance company for accidents and make sure your vehicle runs as good as new.

I am BEYOND amazed with this companies service. This place is like the boyfriend I never had. Seriously! My car was victim of a hit and run and I called AW Collision and spoke with Miguel Martin. He was patient and considerate with my frantic state of panic and reassured me that I will be taken care of. AW called Enterprise rent a car and thanks to my AAA insurance I got a 2015 GMC SUV *super fancy*. I had this rental car for 28 days. Miguel was very attentive (Im married and a LESBIAN, so don’t think anything funny) I think he is single ladies! LOL (looking out for you Miguel). ANYWAY, he kept me up to date on EVERYTHING. When I arrived I dropped my rental off at Enterprise rental in Colma, and they drove me to AW Collision to get my car. I looked over my car and noticed some overlooked damage Miguel quickly apologized and gave me a rental ON AW COLLISION for 2 days until it was repaired… They washed my car and when I showed up with the rental they gave me from Enterprise they took it back for me. Feeling the LOVE here people.
…Then I failed to write a post… Sorry
BUT
2 months later my front bumper looked as if it was falling off so I dropped my car off at City Toyota for an Oil Change and called my main man Miguel! He said he would swing by and look at it for me… Im telling you ladies… WHAT A GUY! AW COLLISION HAS YOUR BACK! He let me know its possibly my parking… hehe…rolling to close to the curb… but he pushed it back on for me and said to give him a call if it doesn’t stay put. I mean come on! He stopped what he was doing and went straight to City Toyota to look at my car! I am in LOVE with AW COLLISION.
Thanks Miguel! Seriously amazing service. If you ever transfer ANYWHERE else I wanna know cause that where I will bring my car. Seriously, a stellar employee.

Came here to get my new Mercedes fix that was in an accident recently. When I arrived I was pretty confused about the whole insurance claim etc. After speaking with John Monugan I felt a lot more comfortable and informed on how to go about it all. I filed the claim and left my car there while the shop provided me with a rental. Through out the entire time that they had my vehicle, I was updated on a day by day basis on the progress of the repair.
This guys are excellent on keeping you informed and making you feel at ease
A week later I picked up my vehicle, and it was like new again. They used only original parts and not one aftermarket piece was put on it. AW also warranties their work for the life of the vehicle which not many shops provide that.
Beware of other shops that don’t use original parts as the parts will not last and tend to fall apart.
The service AW gave me was amazing and my car looks great…
I am now gonna spread the word out to all my friends and family about how great you guys are.

After googling and asking alot of my friends about a good repair shop, i made up my mind to check out AW Collision. My car got scratched when i was parking at a very tight space. I went in and the service was fast and friendly. It was hassle-​free. The guy that helped me was named Miguel and good at what he does. I’ll definitely recommend this place.

My car was in a hit and run recently that left my side all scratched up including my rim. I was so upset at the moment and didn’t know what to do. One of my close friend referred me to bring my car into AW Collsion, he said they do amazing work and great customer service too.
A week later with basically a brand new looking car, I couldn’t be happier! David and John were both amazing and they truly care about their customers. I felt so taken care of and they dealt with everything smoothly. Usually I dread taking my car in and dealing with insurance, but they made this process so easy for me. I was already really upset about the whole situation, but they really helped me out a lot.
They fixed the scratches up and replaced my tire rim. My car looked brand new and I am one happy girl! The paint and everything matched perfectly and David kept me updated about my car during the process.
Thank you David and John! You guys were both amazing at what you do and I will definitely always recommend people to come here. Great work and service, I feel safe leaving my car in your hands.

Okay. First off, I’m an extreme picky person for my own cars (I bet most guys are. lol). Even a very very tiny short scratch like 10 mm, It still bothers me and I have to use touch-​up paints.
This review should have been written awhile back. I had a car accident. Fxxk that guy rear ended me. I was hella pissed off, but I was lucky to have David in charge of the whole process of getting a rental car and fixing it. I know he was the real guy to «do the work», but he was able to assist me and give me an expectation how long it takes. While I was getting my car and there was some issues with the parking sensor, he took time to find out the problems with his crews and obviously they fixed it. :) David is my must-​go guy when it comes to auto repairing. no kidding. You don’t have to worry about anything. Drop off your car, pick it up just like a brand new car.
I guess with 35+ reviews perfect 5 stars, it can’t go wrong…