Ocean Street Auto Repair

My partner and I just had the WORST experience dealing with these people. Our car broke down last night and since we’re AAA members we called to get a jump since we figured the battery had died. It took the contracted tow truck driver over TWO HOURS to get to us and then tried for less than fifteen minutes to get the car running. Instead of giving it more time he decided it wasn’t the battery but the starter and offered to tow the car to Ocean Street for the night since it was 1 am. Fast forward to this morning. My partner called Ocean Street at 8:56 am to let them know that she simply wanted the car towed from their garage to our mechanic in Windham. She was told by the mechanic to call AAA and that was all she needed to do. She contacted AAA who told her to go to Ocean Street and pay the towing fee TO THE DRIVER and that would be all. We get to Ocean Street in time to see the tow truck with our car on the bed driving out of the driveway. Another call to AAA and she is told we can pay the fee at Ocean Street. My partner goes in to pay and comes out in tears because she was charged for the towing fee and a $ 45 labor fee because they jumped the car and got it started. Yep, you read that right. They worked on the car when we simply asked for a tow, got the car started, and neglected to contact us to let us know. The mechanic said they were confused as to why we wanted the car towed!!! The car got towed to our trusted, honest mechanic and we will NEVER bring our car to Ocean Street ever again. I will never recommend this bunch of crooks to anyone.

I have used Ocean Street Auto for almost six years. Each time I have had my car serviced and State inspection done. I found the owner honest and fair. He has tried to keep all repairs as low cost as possible. This garage and its owner has made a believer in me and that an old fashioned mechanic garage still exists.
I left a dealership six years ago when they tried to tell me I needed a head gasket and a bunch of brake work and work before my car would pass inspection. Work totaling over five thousand dollars! I brought my car to Ocean Street said nothing and it passed inspection. No problems with the brakes that year. No head gasket issues. Each repair has been discussed and explained.
I am proud to call Ocean Street Auto my garage.
Coleman R. Clarke
Long Island Maine

Went there because they were relatively close to my house. My car needed a new battery; thought that was pretty straightforward. They gave me a new battery for my car at $ 150. Fine. Great. Until a couple months later my car battery died for no reason. Called AAA to come jump it; they asked me, ‘where the heck did you get this battery? It’s not even the right battery for the car.’ Great. In fact, if I just looked under the hood, I would have been able to see the battery was much too small for the battery tray. It looked off. So the AAA person ran diagnostic tests, and confirmed nothing in my car was left on (like lights, etc.); he said the problem was the battery. And the correct battery would have cost me $ 135. Not impressed. Might I also mention I am a single woman and didn’t question them at all initially. Not ever doing that again.

I brought my car to them to get my fuel pump replaced. To save time on their part, they cut a hole in my trunk floor sheet metal to access the fuel tank!!! They closed it back up using a couple strips of duct tape!!! What the heck??? Obviously the tape failed, and my trunk not only became totally moldy, but mice got inside and died everywhere!