David’s Bridal

My daughter is apart of a bridal party for a wedding in October and what a fabulous experience! Summer was our consultant and she was so very helpful and knowledgable on all the dresses. She gave us her fully attention which made our experience so memorable! Thank you David’s bridal and Summer for all your help!

Let me start off by saying I loved my dress and the sales associate that helped me pick it out. I went in wanting a short dress, only 3 to pick from but I loved the one I got. The alterations is where it all went downhill. I went to my first appointment, this is where they put me in a bra several sizes too small because they didn’t have my size so it was either bigger or smaller. The only alterations required were shortening the wedding dress and take up the straps on the bridesmaids gown. When I went to pick up the dress after receiving multiple email confirmations for appointments at various times (none were the actual appointment I scheduled) I was shocked to see the hem of my tulle dress looked like a child had cut it it! The bridesmaids dress had some white stuff all over it which they were able to remove. The wedding dress also had a big black smudge across the belly. I was told after 2 attempts to remove the black mark that it was the fabric yet on the third attempt it came out. Seriously ladies, I would have noticed it the 3 times I tried it on. Now, back to the hem, it was awful. They took it out back for about 20 min and came out saying it was fixed. It wasn’t even close to fixed. There were spots that were 3 inches longer than the spot next to it. The lady in alterations then told me, «it is hard to cut tulle straight!» I will say the seamstress was patient and worked for and hour with me wearing the dress to fix the hem line. She did make me feel like I was being way too fussy and she was clearly frustrated. I wasn’t about to pay for something that look like a rat chewed the bottom off of. I cannot believe they would try to have customers sign off on dresses that came out looking like these, if I were them Id be embarrassed.
The final straw was the wedding day. I purchased a birdcage veil from the store. Silly me, I left it wrapped in the tissue paper until my hair appointment. When we took it out it was ripped, right in the front. David’s Bridal told me if I knew someone that could sew we could try to fix it. Needless to say, I went without a birdcage and will be getting a refund. Unless you have the time to check and re check everything from this store I would suggest going elsewhere.

I had a good experience with Sarah as my consultant. I had alot of fun trying on all of the dresses. I had my mom, his mom and 3 of my bridesmaid with me. Sarah made it easy to get in and out of them all and helped me pick out all the undergarments. She was very patient as i said no to dress after dress. I went online ahead of time and added a few favorite to my list. The disappointing part was some dresses only go up to a certain size or the store doesnt carry the dress in a size I could try on. I had pictures on my phone i showed her of my ideas for a dream dress. None of the dressed I tried were what I imagined. We even tried neck lines and skirt types I hadn’t selected, to see if I liked them.
I went during their sale and got 50 dollars off the dress, which was a nice bonus. I did pick a lovely dress that is very flattering, but not the dress I imagined. I wished they had a better selection or I had tried other stores first. I was able to get all my bridesmaids thier dresses that day. They tried the dress on, just in different color than my selction and ordered them that day. All the dresses and accessories came in quickly, within a month. They say they have to be picked up within 7 days of arrival, but as long as you call and tell them when you will pick it up they are very understanding
Update: my dress came in and was labeled as the wrong size and didn’t fit. I didn’t know until my first fitting appointment. Luckily there was enough time to order a new one. Try on and look over every item

Katey was amazing help I just hope she is in when we come back to pick up the dress in a couple weeks
THANKS KATEY :)
Sincerely
Jaime and Trevor

I have never actually been in the south portland store but I had the most amazing interaction with the manager Tammy over the phone! I had purchased a dress at a davids bridal in my home state (VT) and there was a bit of a snafu in communication over a dress I had ordered and had wanted to cancel because it turned out it would arrive much sooner (and allow adequate time for alterations) if I ordered it off the davids bridal website. I went in to my local davids bridal to try to fix things and the whole thing was a huge mess, and with the regular manager on maternity leave the associate and I both were confused and frustrated (and no blame to her, she was trying her hardest). she ended up calling Tammy who fixed the whole thing super fast and even followed up with me to make sure everything was sorted. I can’t say how much I appreciated her fixing everything, as a mother of two small girls who is trying to plan a wedding while in school and working any relief of stress is hugely helpful, and Tammy made sure I didn’t have to worry about a thing! by far some of the best customer service I have ever come across!

Taylor was fantastic, she knew what I wanted before I did and helped me find something I loved– under budget! My maid of honor and I got to spend our afternoon enjoying the dresses and didn’t have to worry at all! Thanks for a great experience!

My first dress shopping experience, and it was exciting! Sarah was super nice, friendly, and knowledgable. I did not end up returning just because I found better selection of dresses at other places. And unfortunately have heard horror stories about David’s uncooperative and unprofessional customer service from friends who have gone there. I think its all in who you get as a consultant, there are some that are better then others I’m sure. Overall, very basic experience and run of the mill dresses.

My review for Davids Bridal is 3 Stars. However, my review for Taylor at Davids Bridal is 5 stars. She really improved the Davids Bridal experience for my family. My sister left with a dress she was really happy with, and Taylor did an excellent job listening, and being more than patient with us when we went beyond the appointment window. In the 4 times that I have visited Davids Bridal in the last year, this was by far our best experience.

While the bride in our party found the dress she wanted here (after trying on several duds, but I’ll get to that) the experience was… not exceptional. The person attending us seemed kind of rough around the edges and rednecky, and she rolled her eyes when we tried to make suggestions. She didn’t ask the bride questions about what she wanted, and after being told several times by the bride that she didn’t want a lot of detail/​rhinestones/​sequins kept bringing really elaborate dresses over. I hated almost every dress she put on the bride and was vocal about it, which she gave me dirty looks for (sorry, I don’t want my friend to be ugly on her wedding day). The one good thing I can say is that once it got time to have the bridal party try on dresses, she made a recommendation of a dress that was flattering to our varying body types, and we were all happy with it.

I arrived five minutes early for my 9:30 appointment and did not see anyone until 9:50. She didn’t introduce herself, the store hadn’t printed off my favorite dresses ahead of time as they said they would, and my ‘consultant’ was helping several other people at the same time. She didn’t ask a single question about my wedding. They put me in a changing room without mirrors and required me to wear a dirty corset bra when I had brought my own. They also put me with a bunch of high schoolers trying on prom dresses when all the other brides were in a different area. After repeatedly bringing me the wrong size underclothes I put my clothes back on and walked out. I didn’t expect much but a little courtesy and professionalism would have been nice.

Wow, I hated my experience at this store. Let me explain.
I called the store 2 weeks ahead of time for an appointment which they happily gave me. They also politely reminded me that a dress would take about 4 – 6 weeks to arrive. Fine, I say.
So I arrive to my appointment 5 minutes early and check-​in. I then proceed to wait about 20 minutes for someone to finally come get me to help me get my bridesmaid dress.
She rushes me along asking me what I’m looking for so I explain my peramaters she graps 2 dresses and puts me in a dressing room saying, «I’m not actually your consultant, your consultant is wrapping up with the bride in the changing room beside yours but she will be able to help you when you’re ready.»
Okay…
So Dress one goes on. I walk out to look in the mirror and then stand around looking for my consultant. She’s no where to be found. Hmmm.
Back in and try on the second dres, come out. No Consultant. I stand around for a few minutes awkwardly waiting. Alright, apparently I have to go FIND my consultant. So I get back into my street clothes and walk around looking for her. I finally stopped the manager and said. uhhh…Is anyone going to help me? She looked embarrased and said. Oh you’re such a fast changer!!! Right… fast changer. clearly it’s my fault.
I tell her the dress didn’t fit so she goes to find another style in a another size and puts me back in the dressing room. Same senario repeats itself. But at least this time I know what dress I want.
So I come out tell her I want x dress in x size. She tells me oh… its giong to take 8 weeks to order it. um. you said 4 – 6 weeks and this is a late notice wedding. Still no consultant– only the manager. So I say. Look… do you have the dress in x color in ANY size in this store. She says yes, and hands it to me.
So I’ve got the dress in 2 sizes too large and I’ve taken it to a local tailor who’s charging half of what Davids wanted to charge me to take it in and shorten it. (And she’ll do it in only a week and half’s time.)
Long story short: David’s gave me an appointment to meet with someone which never actually happened. I received ZERO service, waited forever to just get in a changing room and ZERO appology.
Go to ANY other David’d Bridal Store besides this or better yet, go somewhere else all together unless you like being ignored.

My experience with David’s Bridal was not so great. I live in Canada and drove 8 hours to find my dream gown. I looked everywhere in New Brunswick and Nova Scotia, and my wedding is in 6 months so it’s definitely crunch time.
When I got there I was told I wasn’t allowed to browse the dresses, the consultant would pull the dresses. I didn’t like anything in the catalogue, so this made it very frustrating for me to show the consultant what I was looking for.
I only tried on 5 dresses in 2.5 hours, which was also quite frustrating!
The quality of the gowns were not great at all. The Vera Wang line was great, but my consultant was hesitant to put me in any of these gowns because they didn’t have my size.
I went to David’s Bridal with an unlimited budget and left there empty handed and disappointed. I much prefer the little boutiques where you can pick what you try on!

This is the only branch I can review as my now wife was the only one to deal with the DB’s in Massachusetts. Lets start with the 1^st adjective that came to mind when I came into the store. Chaos, which I have been informed is normal at all David’s Bridals, side note thank you God for making me a man because I know I could not put up with the crap that women put up with from other women.
I understand the chaos, really I do, so many things going on so many people so few sales associates. However, no matter how busy you are there really is never a reason to be unnecessarily rude to customers.
So after my sister tried on a few bridesmaid’s dresses she finally decided on the size that she would best fit into. Also her daughters went and got her shoes as well for her. We took our purchases to the counters where 6, no really SIX! ‘saleswomen’ were behind the counters talking amongst themselves. Meanwhile there’s over 100 customers in the store right now, and it’s not that big of a store. We wait at the counter, until I say ‘ahem’ rather loudly. Finally we get some service if you can call it that. The girl was rude and tried to rush us. Now I know she’s not gonna get the commission off us, but if she really was worried about that why was she talking behind the counter instead of being out working the 100 freekin customers in the store right now.
Had I known about the DB in Portland, I would of said hell no to this place and would of gone there and tried them out. Yes I know Saturdays are crazy, but that’s still no excuse for poor service, if anything it should be quick fast service get you in get you out get the commissions.
The reason for 2 stars, your in a service industry and the only real service was how quick the dress was ready.

After 4 days and many non-​pleasent experiences at bridal salons I reluctantly went to a different Davids bridal with my mom and MOH. The first Davids was ok but I was not impressed. I swore I would not buy a dress there but I did.
Our salesgirl was amazing! She was so sweet and got the dresses I asked to try on as well as the dresses she recommended for me. If they did not fit right she pinned and clipped them in place just like the upper end stores and let me play with accessories.
I ended up buying and Oleg Casini and it is beautiful. When we checked out she asked what time it was when we said 5:30 she said she should have been off at 4! You never would have known. She did not complain or rush me. I must have tried on 20 dresses and she was fantastic. If not for her I may not have bought my dress from them.
She gave us a discount and they had a large variety of dresses. Overall a very good experience and a must for any bride, even if it is just to play dress up.

I got my junior prom dress here back in 2003, along with the rest of the girls in my junior class. Their selection is pretty generic and blah, but that’s kinda what you’re junior prom is all about. They do in store, same day alterations which is helpful. I’ve also been here a couple of times trying on bridesmaid dresses and the staff was really helpful.
It’s not where I’d go for my wedding dress or my bridesmaid dresses, but it definitely has it’s fans.

This past weekend was INTENSE to say the least. My best friend is getting married and as per my duties as the maid of honor, I went with her to a Bridal Show in Porland, ME this weekend. I have never been so inundated with information in my life… WOW. But the good news is we got plenty of ideas and a base from which to start planning so on to David’s Bridal.
Day 2 of the Show we managed to get an appointment with the overbooked David’s Bridal. It was so busy with people from the Show going over to try on dresses etc… But we managed to get in. Sarah, kudos to her was SUPER SUPER friendly and just wonderful overall. Completely honest and funny. «If I didn’t think it looked good I wouldn’t say anything.» I lost count after 10 on how many wedding dresses I helped my friend in and out of. Those things must weigh 20lbs at least. And Sarah was forever trotting back and forth between us and another group. We finally found an empire style dress that was gorgeous and then it was on to the bridesmaid dresses — we found an empire style dress that went well with the wedding dress, and have everything together for that part now for the rest to fall into place. So Kudos to Sarah and all the gang at David’s Bridal you guys ROCK and didn’t lose your cool despite the high stress environment! 5 Stars and see you when we’re ready to buy the dresses!