Cellular Sales, Verizon Wireless Authorized Retailer

I purchased a phone for my husband at this store for Christmas but it was too big for him. We tried to exchange the phone at the free standing Verizon store across from the mall and were advised the store inside the mall, where the phone was originally purchased, was an agency store. We went to the store inside the mall, explained to the salesperson what we were looking for, i. e had to be compatible with the car’s Bluetooth. We left with a smaller phone the salesman said would work. It didn’t. When I called about exchanging, I was told the 14 day exchange begins on the day the phone is purchased and, therefore, we were one day past. They were not concerned they sold us a phone that was not compatible, even though that was one of our major concerns when we purchased it. Verizon did all they could to rectify, but, because it’s an agency store, could not make the agency store exchange it. If you’re going with Verizon, go to the store outside of the mall and not the one in it. They actually care that what they sell you works and is what you want rather than just concerned about making a sale.