Bedderrest Bedding & Furniture For Less

So as long as my couch actually arrives by mid-​May this review will stay positive. I see that there’s a review about them botching the ordering process. I’m going to call them Monday to make sure they’ve ordered my new couch.
I went in because I was recommended by a professional mover to use them.
Just previously, I had been in Jordan’s where the average price of a couch with a chaise was about $ 1,800. Thank god Bedderest isn’t trying to court the highest-​end shoppers. They had pretty nice couches for about $ 550. For over-​sized versions more like $ 700 (still not bad).
I bought one for $ 568. The price is fine but what makes it a borderline-​steal is the fact they’ll deliver it for FREE. After shopping at Bob’s Discount and Marden’s neither came close to offering this. Bob’s discount actually charges a flat $ 100 for anything over $ 600. Guess how much a couch I was interested would cost there? With tax about $ 625…
Only reason they’re missing out on the 5-​star rating is because the salesman, who said he doesn’t work on commission, didn’t come close to telling me anything about the 2 – 3 week shipping delay until after I had already paid.
I probably would’ve still done the deal but still would like that information to be front-​loaded.

Really happy with the service at Bedderest. I purchased a high end mattress from this store about 4 years ago. Just recently, it started to sink in the middle. I was worried I had purchased a lemon. I called the store and Liz worked with me over the phone and via email to track down my receipt and warranty. Then Ken made a HOUSE CALL to look at my mattress. Turns out the problem was with my Pottery Barn bed frame. Ken taught me how to fix the problem and now my mattress is perfect again!!! I am so thankful for the help of Ken and Liz and so happy I purchased my mattress through Bedderest!

If anyone is considering purchasing new furniture, DO NOT GO TO BEDDERREST. The customer service is absolutely terrible. I bought a couch from them back in February, and they GUARANTEED the couch to be at my new place on March 1^st, which they never even ordered it. It was supposed to be here tomorrow, but now it’s back ordered till NEXT WEEK.
Frustrated.

My husband and I had a wonderful experience at Bedderrest today! We went in to buy our first ever new mattress. Jamie was awesome — helpful enough to get us on track, but left us alone to try out the beds. Their selection is enormous. There’s something for everyone!
We should receive our new bed in about a week. I’ll update when it arrives.

Worst shopping experience ever. I stopped in looking for a box foundation for my foam mattress. I was specific in what I needed and was told they have a great foundation that would fit it.
When I went to pick up the mattress, I asked for some rope. Which they said they do have any rope as they cannot help tying down furniture. I replied that I wasn’t asking for help to tie down, rather I needed rope. They said I had to go buy some from Home Depot.
Then when I returned, I found the box foundation was a spring, which I cannot use. Even the guy unloading the box spring said it wouldn’t work… Then things got worse as I was beyond ticked after running across town for rope now this. After I demanded my money back, there was no one to ask why I wanted to return the box spring or tried to fix this. Piss poor service. Turn out I can buy a tempurpedic foundation online for the same price. Guess the interwebs win again.

Recently went into the store to look for our first long term mattress. The people on the sales floor where attentive, but not pushy. They really listened to what we wanted and helped us find what we needed.
We initially intended on just buying a mattress and a box spring, but ended up getting a mattress and a frame for the price point that we were willing to but the mattress for.
They delivered both two days later and set it up very quickly.
I was expecting buying a mattress to be really stressful, but it was actually pretty enjoyable.

Absolutely the worst service I have ever endured. For starters our new bed was late getting there… It should have Arrived over the weekend, instead it arrived on a Tuesday when I called to make sure our bed was in the rude woman told me none of their customers ever pickup orders after five pm, mind you we both work full time and have a one year old and this was a big investment for us. She continued the conversation by telling me it’s against their insurance to assist me in loading the mattress onto my vehicle and using ratchet straps to secure it… And the two staff working tonight can’t lift over 20 pounds. I was infuriated. This is after multiple phone calls where they wouldn’t answer our questions promised to call us back an never did! We just purchased our home and were hoping to have. Good relationship with a furniture company… So much for that!

Bedderrest came highly recommended by a couple of friends who had great experiences there. That’s where I bought my futon, and it was the smoothest bed-​shopping experience I’ve had (out of three) so far. I went in, asked to see the futons, and got a nice straightforward list of prices, features, and delivery schedules. The whole shopping experience, from walking in to paying for the futon, took fifteen minutes. About ten days later the delivery men arrived on the early side of when they said they would, assembled the futon and showed me how to operate it. A month later the futon looks good and sleeps like a dream, for exactly the amount I had budgeted. I couldn’t be happier.

I bought a mattress from this place in Nov 2013 called them a week later to exchange or return it. It is now February 1^st and all I have been able to do is speak to the desk person as the owner Ken is always in a meeting or helping a customer ALWAYS. I did finally get a couple of calls back from him but he keeps putting me off about handling the problem. I would think if you are a manager your major task is to deal with customer service and not avoid it. He has told me I can return or exchange but it will cost me 25% restock fee. So any other bed in the store is going to cost me $ 200 more, really I just spent almost $ 2000 now they want me to pay more. I wish this could be resolved but would say not to work with this company if they are going to avoid a problem.

I bought a mattress a few years ago as well… I wasn’t right for me no I think it WAS a close out item. Even so, they took the return, even coming to pick it up. Friends have had good experiences here. Stay away from the franchise outfits– they are much more likely to rip you off…

We purchased a Temper-​pedic 3 weeks ago from the store manager Ken. He informed us temper offers a 90 day money back trial period, but it’s worth the $ 2k investment. Unfortunately the bed wasn’t right for us, so we attempted to return the bed. The first day we called the sales rep (Steve) said he had to speak with the manager to verify the mattress was eligible for return — apparently it was a close out item.
This was news to us, as I mentioned before the same manager assured us it was eligible for return, «it’s new in the box and not a floor model.» We called a second day and the manager told my girlfriend, that he explained to me it wasn’t covered under the 90 day policy. He proceeded to lie and to tell her that he told me the sale was a final sale — his error was he told her the exact same thing!
His error was he told her the bed was eligible for a refund too, so of course. After a bunch of back-​and-​forth he conceded. However, he then began to jabber about a refund minus a $ 199 restocking fee! Never mentioned during the sale process.
The problem we have with this store is they messed up and lied several times. The first time was during our first shopping experience when we both asked about the return policy. The second lie occurred the day after it was delivered. I called and asked about the refund policy, because we knew after the first night it was the wrong bed for us. Steve reassured us it was within the 90 day window.
Steve also urged us to give it some time because of the generous return policy. During our conversation I asked if we would receive a full refund and he and the lady customer service rep vehemently assured us we were well within the grace period. The sad part is we enjoyed our shopping experience.
However, they failed miserably when it comes to character, honesty, and customer service.
Caveat emptor!