All Granite and Marble Corp

Not really sure why all the bad reviews, but I can say from personal experience, my husband and I had the best customer service from them. We were looking for the best value for our money and stumbled upon their showroom. They were so helpful and nice from the very beginning, even as we were trying to decide whether to go ahead with them or not. Not pushy at all, which we so appreciated. We made a decision later that day and our kitchen countertops were installed within 5 days. They were also extremely helpful and flexible in working around our crazy work schedules, and the communication was great at every step. We are so pleased with the work they did and our experience from start to finish that we highly recommend them not only for their unbelievable value and quality of work, but also for their customer service.

The best experience buying granite. I sketched out the dimensions of the kitchen countertop. Took that to the store. They added that into their computer, with a good estimate of the amount of square feet I would need. Then using the granite on display. All the granite is assigned a color, the legend tells how much each color would cost. I did not see any granite in the show room I liked. But while walking the warehouse, picked up three samples to take home. Made my selection, handed over a cashiers check.
taught be how to remove my laminated countertops. Then they came with a laser machine to get accurate measurements. It took 2 weeks from the time I gave the check to the day of install. Very Pleased !!!

Customer service when I first walked in was stellar! I worked with Oliver and John (I had a few visits). Oliver really knew his product and was able to save me so much time as he could direct me to stone similar to what I liked. But in truth they all now their stuff. The installation was wonderful — looks beautiful. And even when there was a problem with my sink, they returned to finish the job promptly. Overall a terrific experience. My only «ding» is I would have liked better communication on when the guys were coming time wise for installation. I’m sad to see the bad reviews but my experience with these guys was that they are very professional and make every effort to make you happy.

I was very pleased with the customer service. My salesman was Oliver and he was great. He taught me everything I needed to know about countertops. The selection there is great, a little overwhelming but Oliver helped me navigate and find the right stone for my kitchen. I chose a stone called Titanium Black and it looks amazing. The installers were very professional and completed the install in less than 2 hours. The guy that came to measure, I forget his name, was very helpful with the details I didn’t even think about before he brought them up. I got my whole kitchen done in 4 days! Home Depot would have taken a month. I would definitely recommend these guys to everyone I know. They really have this all down to a science. If you have never been shopping for natural counters but are looking, go here. I looked all around and these guys make everyone else look like amateurs!

Strolling through the warehouse was an amazing experience with so many choices. I found a slab I liked, went back another time to make sure, and liked it even more the second time.
The measurer came on time and the measurements were precise. I went back to the warehouse to pick the specific slab and my salesman showed me slabs from both sides of the pallet. We considered the finest parts of the slab and where they should go for best placement in my kitchen. He taped the slab there with me. The purchase transaction was handled efficiently.
The installers (4) were great and the foreman of the installers was very professional and scoped the front and back of the house to find the best way to carry in a very large slab. It took some engineering to get the slab into the kitchen via the deck and sliding doors, but I wanted a full length slab without a seam and they accommodated with their hard work.
A purchase this expensive and permanent can be scary, but my purchase was handled professionally from beginning to end. The granite is spectacular. I would recommend.

Listen to the negative reviews… I ignored the reviews and had two issues with this place… First and most important, an IPAD was stolen from the bathroom closet when they installed the granite in my master bath. I realize this is a big accusation to make and foolish for us to even leave it in linen closet but we are 100% certain one of the installers robbed it. I sent a lengthy email to store then when I didn’t get a response we called them. Was basically brushed off and then a response came saying they will look into it. When I asked for name of who it was escalated to again no response. Haven’t heard a word from them since and it’s been 3 month. I figure it they are so desperate to steal an iPad then they must need it more than I do. I did bring it to the stores attention to potentially avoid future customers from being ripped off. So BEWARE!
I was also annoyed that when I got an estimate for my bathroom vanity it included all the levels, single blue, double blue, single silver, double silver, and then single gold. Each price quote at each upgrade was reasonably increased but quote ended at single gold. When we went to pick out our slab we happened to pick out a double gold assuming it was be a moderate increase to single gold (like all the others) however, we were shocked to learn that the double gold was almost double the price of the single gold! When asked why they didn’t have a flat rate for a double gold we were told it’s a premium stone. No other place does that it’s a slab of marble for christ sake! This is not a pedigree dog I’m buying!!! Crazy they have so many levels of pricing but they can’t give you a quote on a double gold quality. Know what you are choosing when you pick out your slap. Stay away from the double gold or expect to pay double what your estimate is. I settled for a double silver because it was ridiculous to pay $ 2200 for a 72″ vanity top with 2 sink cutouts and no upgrade on edge cut.
On a positive note, they did install my granite perfectly, it’s beautiful and had it installed a few days after I picked out my slab and they have a nice selection to choose from. But the negatives far outweigh the positives and you can find better customer service somewhere else. Be warned they aren’t the friendliest in that place and not being able to give me a quote on a double gold slab doesn’t make sense and I felt as though I was being ripped off. Oh that’s right. I was ripped off. They took my IPAD. Hope they enjoy it but it’s a shame the store didn’t feel my complaint was worthy enough to follow through with a response on who the issue was delegated to. STAY AWAY FROM THIS PLACE!!!

We had a good experience shopping for our granite countertop at All Granite and Marble Corp. The sales staff was nice, helpful, and not pushy. The warehouse has tons of options of different stones (marble, quartzite, granite, etc) with an easy to follow pricing system. We went with a whitish marble for our bathroom vanity countertop and with a beautiful blackish, grey, white granite for the kitchen. The countertop measurement was scheduled within a few days. The guy came on time and was very diligent with the measurements and design considerations. The process of picking out the exact slab (next day) also went smoothly. The staff moved several slabs for us until we picked the one we loved and spent lots of time taping out the cuts so we can see exactly where the seems will be. 50% deposit had to be paid on this day in either a bankers check or money order. The final payment (same method) was due on the install day. Up until install we were very pleased with this company, the selection process, and prices.
The only reason I dropped the review by one star is on account of the very late installation. I was scheduled for a Wed 1 — 4PM slot. I called the store at 3PM to see when they will arrive and was told they are late and would arrive by 5:30PM and would call me before coming. They showed up at 7:10PM semi apologetic about the delay. I was of course pissed because I never received a phone call and sat around wondering if they would even show up. The store was closed so I had no one to call to check. I would have dropped the review another star or two if it weren’t for the great job the three guys did installing our countertops. They worked very hard and did a beautiful job (3 hours!). We love our countertops and would recommend this store to others with the one suggestion to block out the whole entire day for the delivery/​install.
Sept/​2015 update — we ordered another granite countertop from this location for a kitchenette and service from start to finish was flawless. The person who came to measure and the team that came to install both arrived within the 2 hour window. Love what we got again! Thank you!

This is the worst granite place on earth. Very rude people to deal with. I have purchased over 7 slabs from them and they never gave me a break. That is not customer relations. I’m taking my buissness else where for good. Never go here!

Interested, engaged staff.
They took time to walk and talk us through our project.
Measure, estimate approval and slab selection went smoothly.
One week turnaround.
Call the day before to let me what time to expect crew.
Three man crew is on time, courteous and professional.
They complete the job, clean-​up the area and seem proud of the job!
I’m happy too.
Payment options are limited but manageable — checks only (bank check preferred).

If it was possible to rate a company with NO Stars, this would be the one. But since I have to rate it, I give it only one, which only represents the pricing for the granite for this company. It is their ONLY saving grace (I checked 5 other local businesses, Home Depot and Lowes and no one could beat this pricing.). We ignored, foolishly, the bad reviews with this company because the granite we wanted was in our price range. The sales guys have ZERO personality or customer service and act like they are doing US a favor for taking our business.
We picked a pattern, paid 50% deposit (they don’t accept credit cards, which really irritated us, as we wanted to accumulate milage points on our cards), and was told their HQ in north jersey had 12 slabs to choose from for us to mark off. We drove an hour+ to the location, and all they had was remnants! We were furious. They apologized but they should know their inventory, and we were inconvenienced. We demanded that we get an upgrade pattern for the same price (as we had already paid 50% down). They told us only the manager in the Piscataway office could make that call. We drove back to Piscataway and had it out with the manager, who refused to give us the upgraded, similar granite for the same price.
He said, and I quote: «the owner of the company would rather walk away from business then work with a client to make them happy.»
After an hour of us not giving in or taking our business elsewhere (because we really loved the pattern we picked and couldn’t find it anywhere) they agreed to split the difference in price. We agreed. We drove BACK UP another HOUR to North Jersey to mark off our granite. As we were driving, I read a similar review and incident from another women who reviewed this company, and they actually gave in and upgraded her for no extra cost. I was regretting not hanging in there a little longer and fighting.)
Delivery Day. 7am call wakes us up, for them to tell us they will be at our house with the granite at 9am instead of 10am. OK, sounds good. 5 hours, yes, 5 HOURS LATER at 1:15, they showed up. During the 5 hours, we kept calling the Piscataway manager who kept telling us «30−45 mins, they’ll be there». My husband was furious. So was I. The last call my husband made, the manager said «What would you like me to do about it?» The customer service is deplorable. When they arrived, I first asked the delivery guy «So, you must have had another job before us, right?» And he told me «Yes, it was complicated.» Then I blasted him that he could’ve picked up the phone to alert his manager of his status and not leave US hanging for 5 HOURS~!
The installation took several hours. As they installed one of the last pieces, I noticed it was NOT what we marked off at the yard the previous week. I read in previous reviews that this happened to someone else and they were told «Theres nothing we can do about it, sorry. It’s already installed.» I made the crew stop what they were doing, call the manager and figure out a resolution. I wound up speaking to a manager directly, and sent him pictures of what we marked off at the yard and the piece that we got. To save time and headache, the manager offered us cash back for the miscut piece, instead of us having to drive all the way back to the yard to remark another piece and do this whole thing all over. That was satisfactory, but we were angry that the production guy miscut the piece in the first place, without explanation. Good thing this piece was the smallest piece of the countertops. LESSON: Do like I did — take multiple pictures of what you marked off AND a VIDEO to keep it as proof or you will get screwed.
ALSO– LESSON #2 — make sure you fill out a tax form so you won’t have to pay sales tax on the granite. It is considered a ‘capital improvement’ to your home and you don’t have to pay the sales tax. you need to give the form to the sales guy or the installer. If you don’t know this going in, they WONT TELL YOU.
I would never ever recommend this company to people I know.

The worst sales people ever you give the dimensions and everyone gives a different price. Then the delivery fee is a joke because they add in measurement fees and all kinds of extras. The manger should be working at Burger King, his customer relation is horrible. Then try paying no cash no personal checks or credit cards they only take certified checks from the bank, who’s got time for that. The best part is the smaller the piece you choose the higher the price regardless if it is a remnant piece that they will discard at some point. Cheap cheap cheap. STAY AWAY!!!

The 90-​day written estimate said $ 1800. Two weeks later, they said the price went up to $ 2300. They refuse to honor their written estimate that says the price is good for 90 days! Salespeople are rude and pushy — they just want money, not customer satisfaction. Beware!