The UPS Store

Fast efficient service. Staff knows their stuff. Go here for all your needs copies made quickly notaries faxing shipping packing office supplies they are your office away from work!

Wrote a great review because Brian and DJ group jammed a mattress topper back into the original box going to Amazon.
Today they got my crazy Amazon return load from my car and had my tracking receipt before I was ready to go.
USE THIS STORE!

This UPS store treats you like a person, simple. They say hi, know your name, and try to provide you with the best solution. You’re greeted with a smile and a hello. Keep up the great work!!!

My first time here, and I was blown away by the AMAZING SERVICE. We walked in recently to get something packaged to ship, and the guy helped me with packaging and putting the address label on. Unfortunately I didn’t catch his name. Super efficient and friendly! I was very impressed. THANK YOU SO MUCH! I will be back to come to this UPS if I ever need to.

If you want to call in to ask a question, you can’t. They don’t answer the phone. I wanted information about there notary service.
They did a fine job when I went in, but they were not friendly.

Friendly and informative service. Best UPS store in the area. Glad they have Sunday hours too!

Fast and efficient! No fuss, no slack!

after my horrible horrible experience and treatment today by Eric the Manager today at FedEx Office at 855 E. Colorado Blvd. I decided I would ship my item via UPS and it was a breeze. Everyone was nice and helpful. I feel good leaving the place and they even thank me and said goodbye unlike the horrible treatment i got from FedEx in Pasadena!

Have always loved this UPS. The staff is friendly, helpful and kind. What more can you ask for?

Expensive service at $ 22 for ground service and insurance. It took my package 7days to arrive via ground to Ohio. Had I know this I would have used the US Postal Service instead.
Then Mr. Unfreindly and Nosy, asked me what was in my box. Understandably so, for insurance reasons i presume. I said a «microphone», but then He was all up in my business about what i used it for and what i do for a living… come on guy, I’m paying for a shipping service, not to discuss my personal life with you!
WILL NOT be using this UPS store ever again!

I came here a few times to send out a couple packages and this location has lost my packages! When I brought that to the owner’s attention, he gave me the worst attitude! He gave terrible customer service! I read a few bad reviews before coming here but came anyway because it was nearby. I should have listened!

Until this kind of stuff gets done by drone, buying things online relies heavily on the kindness of strangers at places like UPS. And there are no kinder words when you’re having to return something than «we’ll tape it up for you.»

Customer service was lacking. I get that it was the end of the day, but a friendly smile would have been nice or maybe saying more than «I’ll help who’s next in line» and then not saying anything else or maybe it was just me… eh.
I love that AT&T partnered with UPS so that I can just drop off my cable boxes and have the UPS store package everything up and have AT&T foot the bill!

Take a look at my picture for proof. This place I think is ripping its customers off. Not only was the service quite bad but for the same product and weight and dimensions they charged me $ 6 more.
Box All– 11×9×7
Scale weight — 2 Ib
Chargeable weight — 2 Ib
Cost $ 12.18
UPS– 11×9×7
Scale weight — 12.5 oz
Chargeable weight — 5 Ib
Cost $ 18.12
Unless someone at this store can explain this rating sticks and will never come back here again.

SGN Nutrition in Carlsbad was sending me a 12 pound package for my job.
This review is about the UPS service from the company and, «MY CHOICE» to have your package delivered to a UPS store nearby. On 01-​28-​2015 I used «My Choice» to move a package from my home in Eagle Rock to this UPS store at 1107 Fair Oaks.
E-​mail from UPS told me it would be there on 01-​29-​2015. I arrived on 01-​30-​2015 in the afternoon and they did not have it. The employees seemed clueless. The guys and gals have no method of looking up tracking numbers there?
They have no method of finding information from UPS.
So on 01-​31-​2015 I called them. They told me the package won’t be there till at least Monday 02-​02-​2015.
So now it is going to take at least 5 days, if not longer to receive this package.
UPS service sucks all way around their systems. Did some one really screw up here?
Routing number: 1ZY7834WP253024139
I called them tonight, could not send them an e-​mail. The woman on the phone could not tell me where the package is at? I think she insinuated that someone really screwed up at UPS. She didn’t tell me exactly what transpired. But someone at UPS screwed up and they did not receive the package at Fair Oaks UPS store.
So I will never use UPS again myself. I think their system is terrible, horrible.
William

Holy crap the guy working here, Zack, is so annoying. He never shuts up. He was just on the phone with his mom and said something about «driving around and having to poop.» He proceeded to comment on how rude it was that she hung up on him. This is after a good 10 minutes of him talking about a roast of his friends, using multiple expletives throughout. So incredibly unprofessional. Never returning.

Fast, easy parking, convenient. YAY!

Dropped off a couple of pre-​labeled boxes but I ran outta tape. The person who helped me (he seemed like the owner, older Asian fellow), finished taping up my boxes and when I asked to take a pic of the labels for my records, he gave me a printed receipt.
I used to go to the Fair Oaks/​California location in Pasadena but the service at this location is waay better. Will be back.

This is the best customer-​focused store in the land. Sarah taped all my boxes and the owner, Alan, Riley and Tom even got my boxes out of the car. I have a mail box here and I get called when I get important mail! I love the people who work here because they take great care of me. I have shipped my children’s boxes to college with ease and they box my items to save me money. This site is further from my house but I am happy to drive for the service I get.

This place is clean and the people are friendly. I don’t go in that often even though I have rent a box there, but they still know who I am when I walk in!
I like the fact that they will text me when I receive a package! Priceless!
I also like that I don’t have to use my real address! You know the USPS post office box will not accept FedEx or UPS, so this place is the way to go because they accept it all, and sign on your behalf. And you don’t have to worry about the delivery being stuck on the porch while you are at work for someone to swipe, especially during the holidays!
Shout out to Zach!