Flower Box

The flowers arrived dripping wet with cold water. The owner admitted the arrangement was a day old then sprayed down in attempt to freshen it up. The roses were brown around the edges and far too opened up to be fresh, and there were too many old looking stale flowers. She didn’t even bother to change the water in the clear vase — it was dirty brown. The owner argued the flowers were fresh because she bought them yesterday. I mean argue, argue, argue. Owner says she can’t make money on «this kind of order» and refused to fix it. The person who sent me the flowers was horrified. I can’t wait to read the owner’s arguments and excuses on this one.

I have been purchasing flowers at The Flower Box for years. I preordered two leis for an event. However, things changed and I didn’t need the leis anymore. The owners of The Flower Box voided my purchase without a fuss. I will continue to go to The Flower Box and so should you…

Where do I start with the gratitude I have for the amazing customer service I received from this flower shop? The owner really goes out of her way to make sure her customers are happy!
I’ve been around to many flower shops in my time only because I have a big family, which means many family events and get togethers. My family and I love flowers and flower arrangements, so I usually bring a bundle or have it delivered.
As soon as I walked into Flower Box, I was greeted with the sweetest welcome! (That’s not usually common around the busy streets of Pasadena.) The owner, Sherry was immediately ready to take down notes of what I was looking for. She asked me what I wanted particularly, and I what I didn’t want. She asked what my favorite colors were as wells as some of my family member’s favorite colors. This was just to ensure that the flowers was liked by not just myself, but my family! Very thoughtful of her.
Once I came in to pick up the arrangement, she double checked the flowers and ribbons IN FRONT of me, which many florists wouldn’t dare, (they’d just hand them over to you and rush you out of their shop once you pay them.)
The flowers looked amazing and fresh! She packaged it up together nicely, so it wouldn’t shift around in the car as well! And as tiny as she was, she even helped me take it to my car!
All in all, I would definitely go to Flower Box from here on out!
Sherry, if you’re reading this, your are amazingly talented and extremely considerate! I’m so glad to have found my «go to» flower shop for all my floral needs!

maybe if I had checked Unilocal before ordering I would have stayed away. I try to support local business and all I can say is wow, what an expensive disappointment. Wilted orchid with fingernail punctures and marks on the petals that will be browning in no time. the flowers were not recognizable for the amount of silver ribbon filler that we did not ask for was used. When I had my daughter call a week ago to ask if white poppies could be purchased at the flower mart she was told orchids and roses only. I should have realized that they likely bought some substandard stems At a deep discount. Sad. Bye Flower box, you are off my list and off their wrists.

The owner is so helpful and sweet! I love that she is more than happy to get rare flowers for you if you just let her know in advance what you are looking for. I went in to get a few blooms and she was working on the most gorgeous sprays I’ve ever seen… I’m sure whoever ordered those creations felt they got their moneys worth! I don’t live in Southern Ca but I will always order from her to deliver something fresh and beautiful for my best friend!