Novoa Joaquin DDS

Dr. Novoa junior is a great dentist.
The dental job performed was amazing!!!
I’m very pleased and I strongly recommend Dr. Novoa
I got my smile back again

Quite cheap for UM students

Dr novoas office is run by a wonderful staff, courtious and attentive. This is a family owned business… where the dr. Make you feel like family… professional, accurate and there office so clean… the hygienist are wonderful… again a pleasant place to go for dental care…
Mari

Dr. Novoa (Jr.) is my family dentist and I started going to him as a kid. I’d been with him for over a decade, maybe two, when I started working and found that my company provides a low-​cost HMO. I thought this will save me a couple bucks, and because Nova doesn’t accept HMO, I thought let me go check out some other dentists.
I tried three.
All 3 were the same story. In one word: UNETHICAL. All of them tried to make additional money by recommending either (unneeded) deep cleanings (Manuel Lopez DDS), additional x-​rays (East Coast Dental), and even going so far to charge me additional money for basic things like fluoride (Estetica Dental)!! It is a CIRCUS out there. After literally walking out of East Coast Dental yesterday, I called and Krystal who was able to IMMEDIATELY book an appointment with Dr. Novoa today.
Dr. Novoa is the best. He’ll take his time to carefully examine your mouth and make honest evaluations. My hygienist, Lizzie (Elizabeth) is gentle and observant, taking the time to make thoughtful and suitable recommendations on what toothbrush/​toothpaste to buy, how to floss, and even to remember to rinse your mouth after drinking coffee/​tea. Small things that will make a big difference in your oral health.
So after two years of roaming the wild wild dentist west, I’m here to stay. As my mom always says, «Lo barato te cuesta!» (The cheap stuff will cost you.)

All I can say is what an amazing dentist & staff. Contrary to what the other review has stated my experience with front desk has always been pleasant & smooth. This is one of the only Dr. offices that I go to that the staff always has a smile on there face & treat there patients well & with respect. Regarding the handling of Insurances. Any time I have had a change with my insurance Melissa or Crystal have helped me answer any questions I may have. They clearly explain that any difference the insurance does not pay the patient is responsible & if you need any type of work they always recommend to have a pre-​authorization from the insurance to make sure there is no surprise cost. Also, when you have an appointment with Dr. Novoa they are always running on time and the maximum wait you may have would be 10−15min max. I have been in offices with wait times of 1−2hrs even with appointments scheduled. All I can say is good things about both Dr.‘s Sr. & Jr. & there staff.

Dr. Novoa (the father) has been my dentist for the past 30 years. He has been an excellent dentist and I would have never thought of changing dentists if not for the problem mentioned below. I made an appointment a few months back with the receptionist Crystal. I asked her, when making the appointment, if get accepted my specific insurance. She advised that they if it was a PPO they do. I told her that it was a PPO and made the appointment. At my appointment day, I had the cleaning done and upon departing I asked Crystal what my benefits were and if there was any co-​pay. She told me not to worry that she did not have my benefits yet and would advise me in the near future. A month later I get a letter in the mail saying I owe Dr. Novoa $ 170. I call the office and Crystal begins arguing with me, saying she told me they were a «out of network» doctor. I told her that she never told me this or never gave me my benefits upon request. I asked Crystal to have the doctor please contact me directly but never received a call. Today I called to request my x-​rays be emailed to me and once again Crystal puts me on hold, and after speaking to whoever she spoke with then advises me that I have an open balance and they could not release my records «Unbelievable!». My issue is not with Dr. Novoa or with any of his «professional» staff. It is with the their receptionist Crystal. She is very unprofessional, lacks knowledge, and cannot admit to providing the wrong information.