Pioneer Appliance Repair

I did not have a good experience with Pioneer. I called them to repair my GE refrigerator that stopped working. The tech came out and said my condenser cooling fan was not working properly. He had to pick one up and come back two days later with my refrigerator still down. He replaced it and got the refrigerator running again. Two weeks later my refrigerator stopped working again. I called Pioneer and was told someone would call me back that afternoon. No one called. I called again and was told the same thing but no one called. I called again the next day and got an answering machine. I left a message that I wanted to talk to the owner. No one called again. I called A&E and they came out the same day. They replaced transformer and it has been working ever since with no problems.

Prompt courteous and professional service as advertised.

I have a busy vacation rental in Tahoe. Oven went out. I called them yesterday and they put me on the schedule for today. The technician came out, did his trouble shooting, had the part in his van and fixed the oven within the hour. I am happy to have an oven that works again. Good communication and arrived on time. I would recommend them.

I am so sad to say that my experience with Pioneer keeps getting worse and worse.
After my previous problems regarding timeliness and accuracy of a quote which reflected what I was told, I was at least happy to have my stove repaired. I now have a 3 month old stove with a brand new stovetop!
Welll…ever since Pioneer replaced the cooktop, one the igniters on a burner has not worked correctly. Pioneer insists that they did not touch any part of the stove that has anything to do with the burners, but in fact this is not even possible: the igniters are screwed to the stovetop! At this point, I don’t know if they are just lying or just misinformed… but they refuse to even double check with the tech regarding whether the igniter is connected to the stovetop. This is really unfortunate.
All I want is a stove that works correctly :’(

Had washer go out in our vacation rental the day before the busy summer season was starting. Panic! Pioneer was able to come out the morning I called and Jared diagnosed and fixed the problem on the spot for a very reasonable price. Relief!

needed my dryer repaired and it was taken care of. I love the fact that I am helping the planet by not dumping out my dryer and just going to buy a new one, creating more waste, but instead I am reusing the same appliance. It’s obviously not free for the service, but it’ll cost at least 5 times the amount for a new dryer, at least for a decent one. Person on the phone was nice, and so was the service guy, seemed like great customer service people and like they tried their best with everything. Dryer is up and running and I am loving it!

This was the second time I’ve used Pioneer Appliance, the first time to have my oven repaired and the second time for my washer. I initially used their services because they were the only local appliance repair shop I was able to get a hold of! I was satisfied with the first service call so I used them again. Jared was the technician both times. He is professional, knowledgeable and prompt. I would definitely use them again!

Tahoe is known as NO SHOW TAHOE. Finding good contractors and service providers is not easy. We have utilized Pioneer with both emergency on call and standard repair issues. They call, they ASK, before they spend your money. We had a special issue with a hard to find part, we have had emergency summer issues with fridge, they always come through. My only suggestion. PLEASE offer weekend on emergency on call. Otherwise, there is none better in Tahoe!

2 experiences — first was a simple diagnosis, and very successful; the second (different tech) was sarcastic, critical of me (the customer), and couldn’t resist political rants. Unnecessary and unprofessional. I still have a problem and am looking at the competition.

I called Pioneer, because of their high Unilocal rating and I am very pleased with the job they did for me. They came the next day and had my shorted out stove, with fried wires and smoking dials, working like new in about an hour. Despite all the wiring and heating elements that needed to be replaced, they had all the parts needed, already in their truck. The owner, Jared, is a mechanical genius and I felt his fee was very reasonable.

These were the only guys around who could actually fix my Thermador range and my Subzero fridge. Thanks guys! Especially Scot who was very helpful along the way!

We called to see what it would cost to replace the compressor and fan for our refrigerator. I wanted an estimate and I had the model number etc but the man who answered the phone refused to give me any kind of estimate without coming out (for $ 79.95) to look at the unit and diagnose the problem. I said I just wanted to know what they would charge to repair the compressor and fan and he hung up on me. They must have caller ID because when I tried calling back a bit later he hung up right away without even saying hello. I would NEVER recommend this business to anyone. They just want their $ 80 to tell you you might as well buy a new one!

We had tried calling another company in the area for my Thermodore oven, but even they recommended I call Pioneer. So I was really surprised when a person answered the phone at lunch time, and even set me up to have a guy out for the same day. Had Scott come out, these guys seem to really know there stuff and made me feel at ease with my oven problem. In the end they fixed my oven just as was promised. I recommend them now to all my friends. Way to go.

Had an issue with my refrigerator/​freezer. Called Sears and they said it would be a week to get a tech out! Then I called Pioneer and the were here in thirty minutes, diagnosed my problem as a failed defrost sensor, replaced it and monitered a full cycle. Jared was great, very thorough and efficient. Very happy to have such prompt attention and not to have lost any food product.

Called them when our vent hood was broken. They came out in a timely manner and diagnosed the problem. They have ordered the parts and are on their way.
They came as scheduled and were very professional. The tech. said I should get a baffle for my vent and recommended a sheet metal place that would do the work.
I used them many years ago and they still are the top.