High Altitude Heating & Air

I can’t recommend Ryan enough! I checked one of our security cameras I keep trained on a thermometer and I could tell our heater was out. This is a horrible feeling when it is the dead of winter and you are many miles away. Being a remote owner poses a degree of challenge when trying to orchestrate a repair. A certain leap of faith is required. I have been burned before. Ryan was referred by a neighbor and I couldn’t thank that person enough! Ryan spoke with me on the phone, patiently listened to my issue and agreed to visit my home that day. He understood my anxiety, along with the difficult logistics of gaining access. After first speaking with him on the phone I was comfortable enough to have my neighbor go back home while Ryan was there. Ryan came out in the time window he had indicated, contacted my neighbor to get access, and fixed the problem in very short order. He even repaired two other issues I had been putting off for quite a while. He was prompt, conscientious, attentive, and respectful. His prices were reasonable and represented a good value for all that he accomplished for me. He is my «go to» heating guy from now on!

After leaving messages for 5 other plumbers, Ryan was the only one to call back in a timely manner. We needed a fairly simple job done at our vacation home. He arrived on time the next morning, and was very courteous and completed the job in no time at all. His rates were very reasonable as well. He will be our go to plumber if we have any further problems up here. Highly recommend him!

Highly recommend Ryan. I have a vacation rental in South Lake Tahoe and last year, tenants called me on ¹²⁄₃₁ about issues with the hot water heater. I called several heating companies off Unilocal desperate to get someone to the unit that afternoon. It was a busy day, but Ryan agreed to stop by the unit and it was after 6pm. Ryan called me that evening to tell me what the problem was and that parts needed to be ordered. Over the next couple of days, he kept me informed on the progress. Given that I wasn’t in the position to price shop, I was relieved that his hourly rate was very reasonable and he did not charge me extra for the after hour visit, especially being NYE. Other companies had a higher rate for evening house calls.
Then just this week, got a call from new tenants that they weren’t getting hot water. I called Ryan who coordinated directly with the tenants on a time to stop by. Tenants texted me that prob was fixed, and it was a quick fix. I expected that I would just get emailed an invoice from Ryan and would be charged for an hour. But Ryan gave me a personal call to let me know what the prob was, and as it was related to to the water heater that Ryan fixed the year before, he wasn’t going to charge me for the visit.
You cannot go wrong with honesty and integrity, and I am now a loyal customer. Managing a rental that I cannot get to easily, it’s very important that I have someone I can trust when a problem arises and needs to be resolved quickly. Thanks Ryan!

Ryan is awesome. He installed a furnace for us several years ago and we havent had a single problem with it. He is now assisting with a gas stove and bringing our currently post dated house up to code, he does an excellent job. His prices are fair and he is a friendly laid back guy. Deffenantly recommend!

I’m renting a condo in South Lake Tahoe and had to get plumbing fixed in my kitchen as well as the garbage disposal. My rental agency takes care of it all and called High Altitude Heating & Air to fix the problem. I am so grateful of the service that Ryan provided in a very timely manner!
He fixed the leak under the sink a few days before doing the garbage disposal. When he came back to put in the garbage disposal I told him that the leak under the sink was doing a lot better but wasn’t sure if it was quite gone. He then went above and beyond to figure out the problem. The leak is fixed and we have a new garbage disposal! Ryan is great!

Ryan is my go to guy for all my heating and plumbing needs. It started over a year ago, when I was at my house in the winter, and the heater was running nonstop and it wasn’t getting very warm… I called a ton of people and nobody was available because it was Sunday. I called Ryan and he said he’d be out that day. He came and quickly identified the problem, and had it fixed quickly, and affordably.
My next issue came up about 6 months later, and I noticed that the hot water ran out very fast. I called Ryan and he came over and identified that there was a bad part in my water heater. It couldn’t be fixed immediately, but he spent the next two weeks trying to find this outdated part for a very old water heater. In the end, we had to replace the entire water heater, which he did for me.
The next time I needed help, was when I was remodeling my kitchen. I had Ryan install the dishwasher and garbage disposal. He did a great job on both and I trust him to come and work on the house when I am not here.
The next time I needed help was when I was having issues with my shower draining… I called Ryan and he couldn’t work on sewage lines, so he referred me to someone else. I was sad Ryan couldn’t help, but trusted his referral.
Ryan will continue to be my go-​to person when it comes to my vacation home needs. He is trustworthy, honest and does great work. I highly recommend Ryan.

I called inquiring about my portable AC unit on sept. 19, 2013. I didn’t catch his name but he was so incredibly helpful. My AC unit unfortunately didn’t get fixed but he was honest with me and said he didn’t want to come out here and charge me and end up telling me I had to get a new one. He explained to me in detail pretty much all of the things he felt could be wrong with it. I called a lot of places to get ANY help and no one was helpful except this gentleman! He spent more than enough time with me on the phone really trying to give me the best advice possible. And THAT is what customer service is about! Even though he wasn’t able to fix my unit, I was able to get off the phone knowing I received the best help possible considering my situation. THANK YOU!!! :)