Cox Residential Digital Solutions Store

Incompetent & unhelpful is a good start to describing this establishment. If it’s a «solutions store» that should mean that they help you solve your problem but this wasn’t the case for our family.
Customer service completely messed up our bill & we had to turn in a cable box & return a router we didn’t have to pay for. They ended up finally taking it off our bill but the staff here did not want to help us. After plenty of nonsense we’ve decided to cancel all Cox services & switch to Verizon.
It’s obviously not as simple as that but we are sick to our stomach over what’s transpired. Even with all the documentation we have (bills & e-​mails) they told us to go screw.
We’ve always been satisfied with Cox services & the people they’ve sent out to our home for help BUT after being jerked around & being lied to we’ve had enough. Out of spite they said we agreed to cancel all services immediately when that was not the case. We paid for the whole month but they’re turning it off immediately against our will.
I’m not heartbroken about not over paying for cable/​internet/​phone as technology will soon make companies like Cox obsolete but being without cable for 2 weeks with a family of 4 is a bit much to take especially when Cox pulled the plug after we’ve been such loyal customers.
I hope Verizon is comparable & cheaper before we cut the cord & go without cable OR Apple/​Microsoft eliminate the need for a company like Cox all together.