The UPS Store

First of all, it costs about 6 times more than a USPS PO Box. Secondly, it smells like death in there. Like stale, moldy death. I could get past those two things if the customer service was halfway decent. It’s a family owned business, which is usually a good thing. Not here. The «kids» (adult children who work there) are very nice. The father (I assume owner) is a jerk. Every time he was in there he was short, rude, upset, and never once looked you in the eye.
So there’s the premise of the place. My two complaints that result in the singular star are the following:
1: Packages would get put with the wrong mailbox labels and given to the wrong people… three times in fact. And we only had the mailbox for less than 4 months. That’s not a good track record.
2: When we signed up we were told that they would forward our mail for free. That’s part of the reason why it cost so much. Now that we’ve cancelled they want a credit card to put on file to charge us for any postage for forwarding mail. And now we can’t even get the USPS to forward the mail because they won’t release the box.
So, good stuff. A pissy old man who only cares about money and couldn’t give two large poops about customer service and your satisfaction. I certainly hope someone gets to read this before going there.

I called to plead for help with a package that is getting shipped to the wrong address. This is the local store to where the package is headed to. The gentleman on the phone was very rude and wouldn’t even listen to my question, just gave me the 800 number. I said no thanks, I can look that up myself. Poorest customer service I’ve had with UPS.