Canyon Bicycles

I have been very pleased with the staff at Canyon Bicycles. Everyone we have worked with, at the South Jordan store, has been knowledgeable and willing to help. When my son crashed on his brand new mountain bike, they made a situation that could have been terrible very easy. Eric was especially helpful with getting the repairs and replacement parts taken care of. He gave us an excellent price on the parts that needed to be replaced. I was shocked how inexpensive and quick the whole process was. I’m a fan of Canyon Bicycles and will definitely be going back.

Helpful staff and great selection on all kinds of bikes. I have bought 3 bikes and services 3 others that I bought on ksl. They also helped me get into road biking and answered all my noob questions.

In short, I’m not going back.
I’m not impressed with the staff. My first visit to the store I waited 20 minutes without acknowledgement that I was there. There were only two other customers in the store. One was browsing, and the other was looking at gloves. I went in to purchase a bike, and left the store without being able to talk to an employee. I may have a smaller tolerance for waiting when purchasing a big ticket item, but 20 minutes is too long regardless. They do have a big selection of bikes, but most of the bikes I was interested in were not my size. They were either a small or a large, and I’m a medium. The bikes are also setup so close to one another that it is difficult to pull one out to inspect it.

I’ve been a long time customer of Canyon Bicycles. I use to shop at the Draper store, but the new South Jordan location is closer to my house.
I’ve made several purchases here over the past year. I also had my bike serviced here recently.
The reason I’m writing this review is because of their incredible staff. Whenever I have a question, I get an honest opinion from a real expert.
Two specific events stand out in my mind…
I brought my roof rack over because I needed some help with installing some additional trays, etc. I bought the rack from them 5 years ago. Even though they already made the sale, they didn’t hesitate to help me with the old rack 5 years later.
I recently brought my road bike in to have the bottom bracket overhauled and some new bar tape installed. Two days later, they called me up to say it was done. I took it for a test drive and the bike was riding better than it did when I first bought it from REI. In fact, they must have adjusted the shifting, because it’s no longer jumping out of the lower gear like it used to. I didn’t ask them to do it, but they must have recognized the problem when it was on the bike stand, and jut decided to fix it.
I’ve been to several bike shops in the valley, and Canyon consistently ranks at the top.