Petco

Just walked out of this location super happy! We walked in as last minute shoppers for a travel crate we needed by thurs which was two days away and it seemed as if everyone else was sold out and Jeremy came over and asked if we needed help and was able to help us out with his great iPad and found us our crate. THANKS JEREMY! Super relived! And great customer service !

5 stars for me! Better and bigger to the one I usually go too good service and so far so good! They have saltwater fish and fresh water

This store is severely understaffed. Since this is a new store, the condition is very clean and the layout is good

I’ve been taking my dogs to Petco at Downey for over 10 – 12 years and never had a problem. I got good report cards from Petco about my dogs. They opened up a new Petco last year in south gate and it was literally 5 minutes away from my house and I decided to try it out, big mistake. The first time I took my dog Daisy they had her for 6 hours and the groomer gave her a messed up cut that I was really not happy with. She had parts of her body shaven and other parts full of hair. I went back today and apparently they said that my dog was getting to aggressive and since they banned the muzzles at petcos now they would not be able to finish the job. My dog had hair on her head underneath part of her stomach and her tail. Everything else wS shaven (which I did not ask for I had asked for a 7), my dog looks like a mess and they advised me to take her elsewhere. WOW.
I’m disappointed because Petco just sent me home with my dog all messed up. I never had a problem like that at Downey. I can’t take her there anymore because they made notes on the computer. It was a very stressful day but I did find someone that was willing to finish and clean up the job that Petco @ south gate could not do. Let me add this, Petco at south gate advised me to take my dog to a vet so they can sedate her for and hour and get her hair cut finished. Thanks for the professional advice.
I stArted making calls and found this awesome person at grooming day salon (Instagram or Unilocal it) and she said, bring her down. Let me tell you I’m glad I did not take petcos at south gate advice. At this location they cleaned up the terrible job Petco did and my dog looked waaaay better than she did and they did not use a muzzle or need it at all. She said she did get nervous when she heard the clippers going on but that she comfort her and she said it just takes patience and let the fog know it’s ok and she was able to do the job. We need people like her at Petco. Aaaaand she was not even that expensive, wY cheaper than Petco. But I still have her what Petco was going to charge me just out of principle and her willing to do it. Thanks again grooming day salon @ Downey, you have a new customer.

One of the newer petcos. The whole set up is new, giving it a cool vibe. The management is positive and helpful. They have saltwater which some petcos don’t, and the fish are very well taken care of.
Freddy the aquatics expert is VERY knowledgeable and helpful with any questions. He’s always on the alert to help people and educate them. If its busy, he’ll open a register up for you and check you out! He’s helped me out many times and its always a great conversation. If you need good help just look for or ask for Freddy!

This Petco is awesome. I took my 2 pooches to Petco for grooming. Reyna was very nice and she did a great job. We will definitely return to this Petco =)

We were pleasantly surprised that they carry Burt Bees natural products for pets and natural de worming products. The employees were helpful and Kudos to Petco for doing that and we will be back.

The grooming staff is hit or miss at this place. Some staff is great and loves what they do, while others appear to be part timers just hired to fill the voids. Unfortunately during my last visit to this place my bulldog got the latter.
Upon picking up my dog from the groomers I noticed the big bald spot and red swelling on his back. The entire affected area, albeit covered by fur, was about 3 square inches. At first it looked like a dryer burn, but who really knows what it was. My pup was hurt by an unprofessional team member who failed to properly groom my boy.
The management team (Freddy I believe) was kind enough to refund my payment and offered a spray to ease the pain/​swelling my dog had. I appreciate they admitted a mistake but all I really advised was that they properly train their staff before they let them groom people’s pets. I hope the gentleman that helped me gets reevaluated and reassigned to a different task.
I will most certainly not return to this store or any other Petcos and will proceed to shop and recommend friends to Centinela Feed, the staff is knowledgeable and really shows a passion for what they do.

Brought my dog here to get groomed and they did a wonderful job on her! She’s very small and timid so the grooming assistant answered all my questions and even took a little extra time with her so they could get to know each other which made feel a lot more comfortable leaving her there. Her cut was exactly what I wanted not too short, I was even able to get a promotion they’re offering this month for free flea treatment! Wash, cut and nail trim for a good price! I will definitely be bringing her here from now on, great experience

I took my dog «George» to this Petco a few weeks back to get groomed. This was a first for us because I have always been afraid to take him anywhere because he is a little antisocial. George is afraid of everything, very shy and I was concerned of how he would do while getting groomed. Thankfully, Eric the groomer that helped me with George was great. He was very nice and knowledgeable, when I called to make the appointment he went beyond the simple questions and assured me that my dog would be fine. During check in time he didn’t rush to take George back, he offered him treats and talked to him to gain his trust. I felt really comfortable to leave George for his bath and when I came back to pick him up, his coat was shiny, soft and smelled great. His teeth were brushed and he was happy and not stressed at all. I really appreciated all the time and effort that was given to me and George while his visit to the grooming department. Thanks Eric and all the grooming team at Petco. :)

Love this place, great staff and knowledgeable.
Highly recommend this place and the plus side is that you have so many other stores and restaurants in the same plaza.
The person posting about the dog is fun of crap I saw the friend posting crap on Facebook not even the owner, I called her out cause it seems like a get rich quick scam, people like them can ruin a business, this new Petco is actually really good.

WHOW!
Something that is strange is that; I actually started going to this Petco because the groomer (which used to work at the Petco near me) changed locations, and now comes here.
I am hoping that the bad service that many others –That have reviewed on this location– is from whomever they are replacing with my friend who just started working there a month or so ago.
Either way, If you had a bad experience, I would suggest going again to the new staff. he is great!

False advertisement, says closes at 9 and the ahole. that needs a haircut not letting people in anymore at 8:45. Now that is some bull for a new store.