LA Auto One

I’m sure these other reviewers have legitimate concerns and experiences, however I had a first-​class experience with the manager (owner?), Andy. He treated me professionally, politely, and expedited the questions I had even though it meant losing the business. The car I was very interested in was not a good prospect for me, and he made sure I knew that. I appreciated it so much. Give this place a try, and perhaps work with Andy. He was great!

Except for a nice gal named Betty, this place is crap! She was very helpful and the poor girl had to haul the damn battery charger to turn on the car we went to see. Where were the «males» at this place to help her out? She wasn’t even a salesperson. Not like other dealers where you go and there’s sales people everywhere trying to get your sale, no one came out to greet us (except Betty). Anyway, this place is a total rip off! They advertised a truck we were very interested in all over the internet at a certain price and when it came down to talk «deal» they claimed the price on the internet had expired! Ever heard of removing it from the internet if that was really the case? We came in with an approved loan from our bank ready to buy and they still asked us for money down? My bank is paying you in full for the vehicle, why would I need any money down? You were not going to finance us, why would you need any money down? When I challenged the so called «salesperson» about the price hike, I informed him that the Kelly Blue Book showed that vehicle at a way lower price than they wanted to unload this car at, he tried to tell me that the phone app was different than what they use? He said the phone app didn’t give you the option to include all the options on the vehicle. When I showed him that it did, he had a really stupid look on his face and didn’t know what to say! Never looked us in the eye, never apologized, never tried to do anything to rectify the situation! Not even a manager came out to try to work with us. These guys thought they were dealing with beginners but trust me, I have bought used vehicles before and always do my homework, but I’ve never dealt with idiots like these guys before! If I could give them no stars, I would! I would not recommend these losers to my worst enemy! Don’t waste your gas and time going there!

Don’t waste your time! After confirming they had the car over the phone, my husband drove there and then they said the listed price on Auto Trader was expired and added $ 4000 to the listed price. Total waste of time! Crooks!

PLEASE do not even think of coming here. I personally came in thanks god I did not purchase. They are down to the core rotten low life’s. These people made me lose hope in humanity. They lie about what was advertised on auto trader and attempt the old bait and switch. I almost called the police because they would not return my license back. Scumbag???

Wow all these bad reviews but i dont have anything bad to say about these guys at all. I searched forva truck for a few weeks other places treated me bad werent even interested in my needs they just wanted my money and for me to be out the door with a useless vehicle. There was a problem with the truck i bought they loaned me another truck while they corrected the problem in my truck. Not a lot of dealers will do that. We constantly keep in touch and its been almost 2 months since my purchase. Go see it for yourself theyre good people i wouldnt just go by bad experiences

called about a car I saw on line. I felt like I unconvinced him. and they don’t do car fax. :(

— 5 stars. This dealer owner Name William too my 87 jeep wrangler in exchange for a 2004 Lincoln Navigator. I was able to get lots of parts on the SUV at no cost. But a year later I drove to mammoth and the CHECK ENGINE light came on while driving there from DTLA. I wasn’t able to enjoy my weekend in mammoth due to the SUV transmission feeling funny. Got back home And took the Navi to AAMCO TRANSMISSION and come to find out that the transmission was just altered so they could sell. It would cost me $ 5K to get it fix. Call this place and ask if they were responsible for fixing the trans because they had sold me a lemon, and they didn’t take care of anything any longer. So I too the car back and never paid them a penny after. They know what they did because they never filed for repo or collection after. they sold the navigator a month ½ after with out fixing the transmission at all. SO WILLIAM IF YOU READ THIS I WANT YOU TO KNOW THAT I WILL GET MY JEEP BACK FROM YOU! Ps the girls in the finance dept are a bunch of No Good Impatience SOB.
EA. You know very well who I am!
BITCH!

This place was TERRIBLE DO NOT GO HERE!!! I was looking online on auto trader and I saw a great deal on a jeep commander for $ 9945 I called and I spoke to some guy names jimmy and asked if he could check on a couple of cars for me he said yes took my name and phone number and said we are in a meeting I’ll call u back. An hour passed and still no call, so I called them back and got the info I was asking for. I asked about the commander made sure it was there and that the price was right and he assured me it’s here come on down and we will help you out. So I drove all the way from riverside to la and we get there and no one comes out to greet us nothing so I walk in and ask the guy is there someone that can show me so e cars? He rudely said there’s only one sales man and he’s with someone what cars do you want to look at so he gave me the keys and sent me on my way we go to start the commander and it doesn’t start so the guy brought out the battery charger and some man asks you wanna test drive my dad replies yes please he walks away and grabs the keys and as we are driving away the car dies while driving! After it was restarted we test drove it and the whole time we were in the car the sales dude didn’t say one word except turn here. When we get back I go inside to ask is there someone we can talk to now? Finally the guy looks up from his computer and says that ad you have isn’t good! Uhhhnyou mean the price you have on your web site? He snaps yea those prices are online prices they are only good until 2 o’clock so the best price is 15 995! Uhhhhh $ 5000 more than what the guy jimmy told me and what their website says. My dad asked him so you don’t want to sell a car today? He snaps No! We’ll for 15 995 he says. THIS PLACE IS A JOKE!!! DONT GO THERE!!!

I saw a truck online through my credit union’s website. We went and they had sold it. My husband said thank you, that’s what he was looking for and really didn’t want to look anymore so they guy walked away. I figured since we were there we might as well check them out.
Wow, these trucks were in bad shape. One we thought of purchasing had part of the front grill dented in, all the tires were bald and different brands, it was also missing the spare. The guy came back out and rudely said, «I thought you were leaving!?» He really didn’t care about our business.
We had to get the keys to the trucks ourselves to look at them, no one really helped us. We casually made an offer for one of the vehicles and the same man said he had to wait for the owner to come in and see if he could sell it. WHAT? You’re a car salesmen, is that not your job? To sell cars? I don’t expect a call back. And frankly don’t want one.

PLEASE DO NOT GO THERE…
…unless you like to be ripped off!!!
Saw a price on the internet? Don’t even bother unless you have the cash on hand or they’ll raise the price 50%.
Customer Service? I don’t think they even know the meaning
Bottom line… Don’t waste your time!!!

buyers beware!!! i do not recommend anyone to buy used cars from this damn place. they freaking lied and gave you false misleading advertisement! its absolutely horrible customer service. stay away from them. don’t bother to come here. waste your time!!! THEY HAVE A VERY BAD REPUTATION!!!
p.s they would raise another 5 grands on top the advertised price. scam!!! scam!!! scam!!!

ZERO STARS!!! SCAM!!! FALSE ADVERTISEMENT!!!
Need more info…
I called asking about a car i saw on Autotrader, since the beginning it seemed they were avoiding doing business with me but i didn’t pay attention to that. I drove all the way from Alhambra to check out the car i saw online and this witch-​looking lady comes out and offers to help me. As soon as i said the word «internet» she avoided the questions i was asking and called the «Internet Manager» named «Charly» (Same story as Jenn A. review belowSHIFTY and SHADY) The guy since he came out of his office looked like he didn’t want to help me. We drove the car and went back to the office and all the time the guy had a face as if we were wasting his time. He asked me how I was going to pay and I told him I already had a credit for certain amount with a bank already and he said he couldn’t do that. So he bumped the price from $ 11,995 to $ 22,000 because that was a «CASH PRICE»… i just laughed in his face. ALL a SCAM! he offered me to work with his credit union and he then talked to his boss and reduced the price to $ 17,000 with an APR 3%higher that what i had with my bank.
DO NOT GO THERE!!! Their business are people who do not know how credits and loans work. All they do is take your hard-​earned money!!!

Same thing happened to me. They did the old bait and switch trick. Post an ad with a good price and then when you show up they’ll change the price. Anyways, the price was still somewhat decent after their little trick. Couple of problems followed afterwards…
1) They never did my vehicle registration. I had to go and do the leg work after I called about my plates and registration card (truck weight cert & smog check which should have been done by the dealership). Then they claimed that they mailed it to me (That was a complete lie). They never compensated me for the registration costs.
2) Also, they decided to make a copy of my credit card information and charged me another $ 1000 six months later from the date of purchase claiming they recently did an «audit» and claimed they discovered I didn’t pay a portion of my down payment (Another big lie). Reviewed my transactions with my bank and filed a fraud charge. Bank returned my money after doing and investigation and charged them with Fraud.
3) They’re thieves and dishonest.

Horrible service, wasted my time. I stood around waiting for someone to help me. I hAd my kids with me and I was treated like the plague. Their prices are sketchy. The lobby is trashed. The car was filthy. I asked on the phone if it had dents or scratches, they said no, when I got there the lady throws open the door into the other car I was interested in. Scratches all over. Don’t go here, don’t waste your time. The sales lady had a price sheet that had some ridiculous prices on it. Most at least $ 5000 over kbb retail prices. I drove an hour to see the car and was there for an hour and didn’t get any help to speak of and walked away with the knowledge that this place is sheisty.

We «bought» a car on 02/​26/​2012. The car was $ 23k, but with our down-​payment & trade-​in the price came down to $ 18k. Initial payments were going to be $ 380, that was a bit too much for us so the finance guy went back to «talk to the bank» and brought down payments to $ 319. We signed and took the car home that day.
The next day maintenance lights start turning on; tire rotation, engine oil change. Also the car sounded like hell on uneven roads. Called in to find out what could be done, tried to make an appointment with the specific person that handled repairs, even though there is no on-​site shop. It was a lot of waiting on the phone, sorry not in, we finally got an appointment on 03/​06/​2012, we told he guy everything that we had noticed, he said ok, «I’m gonna have to take it into three different places, call tomorrow for an update.» We called but it was still being looked at. Yesterday, 03/​08/​2012, after no hearing back we went in and the man that was handling he contract & financing tells us the bank is asking for $ 400 payments now because of our bad credit. They pulled a «spot deal» on us.
I did a Google check on them, found this review and a very interesting one on the BBB site, they have an F grade with 12 complaints.
We’re in a sticky situation, they have our trade-​in & «our» car, we’re going back today to find out more about the payments & if hints don’t work out we are demanding out down payment & trade-​in back.

I should have known that this place wasn’t going to be legit when there was a giant Gorilla on top of it. I’m certainly a sucker for gimmicks and stuff but for a dealership, this was a bad sign. The man who «helped» us, Jorge, was not very talkative, didn’t speak very good English, and seemed to know nothing about the car I was test driving. He even encouraged me to go look at other cars and NOT buy this one. Things like «Well, if you’re looking at other cars than go ahead» were uttered. Sorry, that is terrible salesmanship. Shouldn’t you WANT me to buy that car?
Apparently not at LA Auto One…

So i was car hunting for my girlfriend and I stumbled on an add for a 328i that was being sold at LA AUTO ONE. after reading terrible reviews for this place i was a little sketched out but i figured «wth».
I called the dealership, and the guy that picked up the phone sounded like he hated his life to the fullest extent. I asked him about the car listed on the add and started asking questions.
He didn’t answer any of my questions with confidence and when i started talking about financing, he said that price on the ad was CASH VALUE and that if i finance it would be a couple grand more. … ok…
After all that back –n-​forth on the phone, he said that he will call me back to see if the car is even in stock. LOL. He jotted down my number and i knew that he was NOT going to call me back, and of course, he didn’t.
IF YOU LIKE WALKING OUT OF A DEALERSHIP KNOWING YOU GOT RIPPED IT, THIS PLACE IS PERFECT FOR YOU.

I saw their ads on Auto Trader and called about the 2 cars I was interested in. The lady (Allejandra) was nice and I asked if they accepted Credit Union financing, which she said they did. So I took time out of my day to drive there. The car was fine, and I was ready to buy then in comes «Louis». This guy gives SHADY and SHIFTY new meaning. I am always down for a good «wheel and deal» but this guy simply did not want my business. I give this dealership 2 years and they will be gone.

The review above sounds familiar to what happened to me today, but I wasn’t a cash buyer.
The sales guy «jose» took me for a test drive on their main display car, (the same one I saw on Autotrader) which was $ 1k under Edmunds value, so it got me in the door.
I then asked for financing on 75% of the price cause I wanted to pay it off in 36 mos @ 400/​mo. They said the advertised autotrader price is for cash price only & raised it by $ 5k, I declined, and they lowered it by «talking to the owner» by $ 3,000, but between the flys in the waiting room and the sloppy dressing skills of the sales guys I began to doubt their intentions.
I only googled them tonight (and found this review) cause I’m nervous that they have my financial information and I didn’t get a copy of the credit report, nor did they even tell me that they are running my credit report. So I wanted to see if they had any «issues».