ANA Insurance Brokerage, Inc.

Great place to buy your insurance. Great employees as well. Come by :)

I have been a customer for over two years. My family has been with them for even longer. I got Infinity insurance with them and Infinity was great until a claim of mine was denied and my monthly rate went up during the time to renew auto –insurance. I got a call from an employee name Alex who asked me if I wanted to renew and asked how much he said I will call you back this week in about three days. A week or so later a woman called me with the same question I said Alex said he would call me and has not so she said had him call me back. He said he did not get the rate information and was unable to provide it. When I was finally told over the phone my higher yearly rate I said I did not want to get that. I don’t want to be with infinity. (Since they would be charging me more without having to service me for a claim) He said he would email me other insurers’ rates. So I waited for my email correspondence since he said he would email me.
Well I did not get an email but apparently I was left a message on my phone by Alex which I was not expecting and before my insurance coverage expired I was charge by infinity a higher rate from my bank account. When I went in I was told I need to sign a cancel form. Why did I not have to sign a renewal form I asked myself. When I spoke to the manager which I would say lacked skills in customer service handling she asked me why was I coming in now to cancel by signing a form. I said was not told over the phone that I needed to do that. The charge overdrew the checking account since I had already said I did not want to do business with Infinity for the renewal so I did not expect to pay.
I told her– the manager this that I saw them accountable for that overdraft and she said ANA Insurance did not owe me anything. I would think since they dropped the ball or lack clarity on what I would do that they would look to make this inconvenience better but I was wrong. What I can say is expect perhaps an apology, defensiveness, and justification from this business but don’t expect them to make it right.
Like I said I did business with them for years I decided not to go with them again not because of them but because of what they had to offer however I wish they would look after us rather than fight with us in the managerial level.

Just wanna say this place is great been coming here for about 8 years now. Good customer service and knowledgeable. If your in the area stop by for a quote.