Epic Air Trampoline Park

We had our son’s birthday party here and the staff was extremely fun, friendly, and attentive! The kids had a great time!

This trampoline park was fun for the kids. I have been to one another trampoline park and there was not much differemce between the 2. It had a foam block pit the kids jump in, trampolines everywhere, basketball hoop on trampolines, a toddler play area and a box in the middle called cageball. It has 2 hoops on either side with a big piece of plexi glass in the middle the object is to throw the ball over the glass and into the hoop. I feel these parks are pricey. It was $ 12 for first hour and $ 6 each addtl hr tues-​fri. $ 7 each addtl hour sat and sun. You are also required to wear their socks and they will cost you $ 2 a pair. The kids loved the socks though.

It’s a good birthday party location but I was shocked that the bday kid wasn’t free. The girl handling my daughters party did a good job. She was attentive to the children and got them involved in fun activities. A party for 13, including some socks, party favors for all, and 4 pizzas was about $ 400. That’s kind of expensive.

Kids love it. It’s a bit pricy to get in, but hey, have to keep the kids happy. Once inside the food and drink prices are reasonable. Staff is friendly.

Great place for kids to jump… clean and reasonable prices. However, no outside food/​drinks which is a racket. Also won’t except other trampoline places special socks… another racket! You can go to other similar places and use socks interchangeably. Disappointing «rules» that serve no purpose other than to make more money. Otherwise I would give it a 5 star rating.

I do love Epic Air.
Positives: convenience.
Kid friendliness.
Exhaustion level.
Negatives: I’m not sure everything is 100% clean.
Kids can still get hurt on the bars, even over to mats.
Overall: the pricing is ridiculous. There should be a membership option for those who want to go on a regular basis. Why is there no membership? Especially in the Summer?
$ 12/​hr is high. Make an unlimited fee. You’ll make plenty of $$$.
Hint: find an online coupon!

My daughter wanted to have her birthday party there, so we went to check it out. I was extremely disappointed by the facility and every worker that I encountered. My kids are rule followers, so they went to watch the safety rules video. It says that all jumpers must watch the video and then get a hand stamp proving that they watched it. We stood by the counter waiting to be acknowledged for the stamp, but nobody noticed us. I guess they do not enforce that safety rule. As soon as we started jumping there was a loud whistle and all of the teenagers working there left their posts to deal with an injured child. Meanwhile kids were still jumping in other areas– now left unsupervised. A few minutes later I asked one of the teens about the rules of the basketball area. He told me that my kids should be careful because he’s seen «some gruesome injuries in there.» Not five minutes later my daughter is screaming in the foam pit because she hurt her back. The teenager in there says he didn’t see what happened but tells me not to move her, blows his whistle and runs away. So I’m now alone with her there. A little bit later a manager woman shows up with an ice pack and says– «oh, she’s fine.» So I picked her up and carried her out. She hurt her back, by the way, and the staff there had no idea how to handle it. A back injury should be taken very seriously. They did not do an incident report and they did not ask me if emergency should be called. However, when I walked out of that area carrying my daughter, another mother asked me if she was OK. She said that the staff was discussing her outside of the area saying: «she’s hurt bad!» What? The people working here have no idea what they are doing.
When I was getting my refund from that same manager I spoke with before, the whistle blew again. If you’re counting, that’s 3 injuries in less than 15 minutes that we were there. And they were not crowded! When I expressed this concern to the manager, she said: «they’re usually just boo boos.» I will say that they refunded my money easily– except for the socks. She said that we could use them the next time we come. I told her that we would not be returning and she asked me why. Really?

At first, my visit to Epic Air was going well. That was until my son entered the foam pit. He came out with what looked like feces on the back of his shirt! I showed an employee named Becca. She rudely and defiantly told me that the foam pit is «cleaned and emptied once a week» so it couldn’t possibly have been feces. Then, she adamantly insisted that her managers were busy and could not be bothered by my complaint.
I will NEVER return to that facility. X-​treme trampoline here I come.

I had my son’s 8^th birthday party here last Saturday. We had been here before to jump but this was our first party there. First I must say that our party host LEXI was FANTASTIC! She had a great positive attitude, was fun to be around and was great with the kids. Overall the kids had a great time, which is what really matters!
However, there was something I was disappointed about. I paid a lot of money for the party and I wasn’t thrilled that between the other parties going on and them also having open jump, the kids spent a lot of time waiting in lines because it was packed. I completely understand having other parties, but maybe if they are maxed on party attendees, then maybe limit the open jump so that the party kids can have a better chance of enjoying the jump time instead of waiting in line time. Quite frankly, we might return again for a random jump hour, but I do not intend on having another birthday party there.

What is the difference between our non-​epic air socks with the same grip pattern on the bottom.
Raise your price so I don’t feel nickel and dimed at a school fund raiser with 4 kids.
It is bad business when one employee says our grip sicks are ok and another says no and makes the kids get off the trampoline. Go get the socks bring them and have the parent pay.

Not impressed with staff, very slow check in, strange odor in building (smells like dirty/​sweaty feet), made me wonder how much bacteria is floating around… overheard staff talking to teens, did not like the tone or approach they took with them. Would not recommend as a place to hang out.

Disappointed in this business even before my first visit. I was excited to bring my daughter here for her first time. The Web site and Google shows the business first opens at 3pm. So we waited. I was searching the website for more info and noticed a scrolling Message saying the buisness was open at 9am till 11am for toddlers. Which my child is under the height for. The price was only $ 5. I called to ask about honoring that price fo r my daughter to come after 3pm. and was denied. This was disappointing they didn’t advertise the hours or specials well and the website was misleading. The least they could have done was honnor the price. But they wouldn’t do that. Poor first impression.

I had my son’s birthday party here. It was great — we barely had to do any work, our party coordinator took care of mostly everything. The kids (first graders) had a blast. The staff members supervise the trampoline areas very well. Although I did not go into the toddler area, it seemed safe and well maintained.

Great place for kids, and adult sized kids! We went to Epic nights on Friday night the price was great for the amount of time, and they got a slice of pizza and drink! The waiting area is comfy but the wifi is horrible. Plenty of staff to keep things in order and they are very friendly with kids. They keep the place very clean. I would recommend a hoodie if you are going to sit in waiting area, a bit chilly.

My kids have been here several times for birthday parties.
It’s probably one of the best places ever … the kids are active and jumping around and burning off all that extra energy they tend to have.
Plenty of staff and they seem to run the establishment well. We were even there during some unfortunate weather, and they had everyone move to one corner of the building (down off the elevated area where the trampolines are) until the weather warnings were expired and it was safe.
Bravo!

This place was so much fun!!! There is trampoline dodgeball, basketball and diving off the trampoline into foam blocks. There are several areas to choose from if you get bored. I am unsure how sanitary some of it is, hence the four stars.

Great fun, lots of room, good exercise