Jem’s Monuments

My family purchased a tombstone marker with Jem’s Monuments but I was appalled by the business practices of Jem’s Monuments.
I emailed this business a photo for the marker and requested that they send back a rendering for review. I received a rendering back, and was asked if I approve the photo. I responded 10 days later and requested to use a different photo. At that time I was informed that they had placed the order for the first photo they had provided, and that it would cost $ 35 to change the photo.
They placed an order without the customer’s authorization, and charged the customer an additional $ 35 to change the photo due to their oversight. This is unethical and therefore the business is deserving of a 1* review.