The UPS Store

Horrible little man named Josh works there says he is a manager. He not only took my package but what should have been a few days has taken 2 weeks and it has not arrived at its destination. He hangs up on me twice and made snide remarks. I email customer concern and they tell me that it is a franchise so really they can put any inept dolt in front of the counter. UPS is dissapointing. I will go another way from now on. Horrible customer service.

I’m not sure why, but when I arrived to the store today at 7:30 am, the store still had not been opened. The door sign clearly read that the store opens at 7 am on weekdays, and there was a good amount if patrons waiting outside for the store to open. Hopefully everything was fine with the employee that usually runs this place in the mornings, but there should have been a back up plan to implement for the store in a time like this. Some packages (such as those with biological matter for medical testing) are time sensitive. Huge inconvenience to find another way to ship said package.

I was in town from California and had to ship a large trunk, packed full, back home. After being turned away from two Fed Ex shipping locations, I stopped at this UPS store. Matt Estill (the manager) was very helpful and found a way to ship such a large heavy package at an affordable price. He took the time to work up several shipping and packaging options, and we received the package ON TIME, PACKAGED BEAUTIFULLY, IN PERFECT CONDITION. Amazing service!

Drivers can be lazy. I’ve had about 10 packages perfectly delivered over the past year. They never knock on the door –they just leave the package on the porch since no signature is required. No problem.
Yesterday I was to have a laptop delivered which requires a signature. I was home all day. I never heard a knock on the door or the doorbell ring. I check outside to see if maybe they just dropped it off anyway. There was a notice saying they attempted delivery around 4pm. I NEVER get deliveries that early. Also, there was another box sitting out there from UPS, but that required no signature.
The slip tells me to expect a delivery today between 2 and 5pm. I’m home and of course I don’t hear anything. This time they didn’t even bother to leave a slip. I had to check online to find out that they supposedly attempted to deliver. I called to 800 number and can’t get a human to talk to. I wanted to tell them to just let me pick it up but they don’t give me that option.
Tomorrow is the final delivery attempt and I refuse to get my hopes up. I bet they won’t even ride past here.
I don’t know what is so much more difficult about knocking on a door and having someone sign a damn clipboard.