Joe Holland Chevrolet & Imports

VW service dept is a pleasure to work with on line appt booking couldn’t be simpler.
Only gripe is limited range of courtesy shuttle service

Always had great service from Tillmon and the previous VW service manager Kevin. I don’t take my VW anywhere else.

I am rating their service department — Terrible! The Worst! Waste-​of-​Time! Clueless! I could literally think of a hundred more negative words to describe the service here.
We take in a car to be serviced (minor issue) and they still haven’t started fixing it THREE weeks later! What a joke these jerks are! No one will return a call, no one will answer the phone in the service area. We had to physically go down there and basically yell to get anything done. No one knows why it hasn’t been worked on, no one knows what’s wrong, no one knows anything at this place. I don’t understand how the yahoo’s in the service department (including the VW service manager) keeps their jobs! Joe Holland, who is hiring these useless fools?

I wouldn’t even give them 1 star if I didn’t have to. This place is horrible. They might seem great when you’re buying from them, sure, they want your money! But once you’ve bought a car from them, good luck! I bought a 2009 VW Jetta from them back in 2012. Since then I have had nothing but problems! The car was supposed to be certified pre-​owned, yet shortly after I took it for my state inspection sticker and it got denied twice! Once for bad wheel bearings, and then because they sold it to me with a missing lug nut. When I called them about this, they told me it would be at least 2 weeks before they could get a replacement lug nut. I was also told I had a 5 year warranty on my engine and transmission, yet when my check light came on this past winter, they basically told me they had no idea what I was talking about and that there was nothing they could do for me. Beware, this place definitely is not the «good Christian business» they claim to be.

My 2015 Cruze was having problems with the Infotainment System and it was brought into the dealership for service. Upon consulting with GM, the decision was made to replace the unit since it was under warranty. The new system was installed by the next day and everything seems to be working great!

Joe Holland Chevrolet-​Imports has been my dealer of choice since 1980. 5 VW’s — 4 GM — 2 Dodge/​Chrysler have made their way to our home. Each transaction has been easy and painless — somehow the Joe Holland team make it feel good to by a vehicle. I have also used the body shop, service dept, parts dept and quick lube center — all with similar results! The fact that Joe Holland has remained family owned business and are celebrating their 50^th year as Joe Holland Chevrolet makes it all the more reason to shop here — customers are more than a number — they become part of the Joe Holland family of buyers and the associates of Joe Holland make you feel like family!

well my son and husband and I went to get our son a truck, he had money down and good credit it was no problem. He wasnt getting just any truck a new 40,000 $ vehicle. first no one wanted to wait onus. then it was jsut issue after issue, it was on a saturday and I dont think they wanted to be there. Yoiu had to chase them down for every little thing. then if he wanted something different oon it, it hasd to go through the manager. talking to him was no better. we dealt with them or tried to, because we had been going there for years. but we wont now. we went to another dealer in st. albans and he had his truck wi th in 25 min. and they even listened to him and changed and added some things and gave him a better price, so joey holland had better be talking to his employees.